Cathayana Hotel Kuantan

The hotel is widely recognized for its spacious rooms and central location, making it a highly appealing choice for various travelers. Its signature feature is the generous room size, often accommodating extra beds, which provides exceptional value for money. This makes it particularly well-suited for families seeking comfortable and ample space, as well as business travelers and short-stay guests who prioritize convenience and affordability. Guests consistently highlight the hotel's cleanliness, the overall comfort of the accommodations, and the strategic position within the town center. To enhance your stay, it is advisable to consider requesting a room away from the main road if you are sensitive to street noise, and it might be beneficial to bring your own personal toiletries such as toothbrushes and combs, as these are not always provided.

Facilities & Amenities
Guests generally find the hotel's facilities to be practical and sufficient for a comfortable stay. Each room is equipped with essential amenities such as free Wi-Fi, though some guests reported weak or unreliable connections. A TV is provided, but its size is often noted as small relative to the spacious rooms, and channel selection can be limited or have poor reception. Rooms also include a mini-fridge and a safe, although their placement, often within the bathroom or an adjacent changing area, is frequently mentioned as unusual or unhygienic. A kettle is available in rooms, but some guests noted cleanliness issues. Air conditioning is standard, ensuring comfort, and the hotel features an elevator for easy access to all floors.

Cleanliness & Room Comfort
The hotel generally receives positive remarks for its spacious rooms and overall cleanliness. Guests frequently praise the comfortable beds and good water pressure in the showers, with hot water readily available. However, feedback on bedsheets and towels is mixed, with some guests noting stains or a worn appearance, and occasional unpleasant smells in the bathroom, sometimes described as a cockroach or sewage odor. Noise can be a significant concern, particularly from street traffic at night and sounds from adjacent rooms or upper floors due to perceived thin walls or poor soundproofing. Room lighting is often described as dim, and the availability of power sockets can be limited. Some rooms lack a hairdryer, requiring guests to request one from housekeeping.

Dining & Food Quality
The hotel's breakfast offerings receive generally positive, albeit mixed, feedback. Most guests describe the breakfast as decent, simple, or good value for the price, often highlighting the inclusion of Malaysian breakfast favorites like Nasi Lemak and Mee Goreng. The food quality is typically found to be satisfying, with some guests praising specific dishes like curry chicken or bread pudding. However, some guests note that the breakfast variety could be improved, suggesting a limited selection of items. Additionally, the coffee and tea options are sometimes described as diluted or not hot enough. Despite these minor points, the complimentary breakfast is widely appreciated for its convenience and taste.

Location & Accessibility
The hotel boasts a highly convenient central location in Kuantan, making it a significant draw for guests. It is situated within easy walking distance of numerous shops, diverse restaurants, large supermarkets like Mydin, and other local amenities, including a mosque and a vibrant night market. This prime position allows guests to explore the town easily on foot, accessing key areas without needing transportation. Parking is provided on-site, typically free, with indoor spaces available on upper floors. However, guests frequently comment on the parking area's challenges, describing the ramp as very steep and narrow, and the parking bays themselves as cramped, requiring careful maneuvering, especially for larger vehicles.

Staff & Service
The hotel staff generally receive commendation for their friendly staff and helpful staff demeanor, contributing positively to the guest experience. Many guests appreciate the smooth and efficient check-in and check-out processes, noting the team's willingness to assist with various requests. The housekeeping team is noted for their responsiveness in promptly addressing issues like stained linen or room odors, ensuring guest comfort. However, there are isolated but significant instances of negative feedback regarding staff interactions, particularly concerning late-night check-in procedures and payment policies, where some guests experienced a lack of flexibility or understanding from front desk personnel. Despite these specific incidents, the overall sentiment points to a team that strives to be accommodating and provides good service.

Additional Information
Several unique aspects of the hotel experience are highlighted by guests, offering insights for future stays. A recurring point of feedback is the unusual placement of the mini-fridge and safe within the bathroom or an adjacent changing area, which many guests find unhygienic or inconvenient. The hotel's soundproofing is frequently mentioned as inadequate, leading to noticeable noise from outside traffic and neighboring rooms, particularly at night. Guests also note the absence of certain standard toiletries, specifically toothbrush sets and combs, advising future visitors to bring their own. Furthermore, some rooms have been observed to lack adequate child-proofing features, with sharp tile edges in the shower area posing a potential safety concern for families with young children.