About Best Western Plus Carlton Plaza Hotel
We invite you to experience the comforts of the Best Western Plus Carlton Plaza in downtown Victoria. Take a walk down Government Street and in seven minutes you’ll find yourself amid the Inner Harbor, Royal B.C. Museum, and Legislature Buildings.
Our AAA Three Diamond heritage hotel offers 108 newly refreshed rooms that are clean, comfortable, and come with adjustable heat and air-conditioning. Our suites are equipped with a full fridge, stove-top oven, and kitchen sink as well as a pullout couch, perfect for a family get-away. Enjoy our complimentary Wi-Fi and bottled water while you decide what attraction to see first. Our knowledgeable front desk staff are always ready to assist with adventure, sightseeing, or restaurant recommendations!
We are proud to say that our hotel is part of LoJo, also known as the Lower Johnson district of Victoria. LoJo is awash with boutique shops, weekly markets, and some of the best restaurants Victoria has to offer. Head north by foot and in nine minutes you’ll find yourself at the Save on Foods Memorial Arena homes of the Victoria Royals, our WHL hockey team.
Valet Parking ONLY, vehicles stored off-site. May-September $30 fee, October-April $20 fee.
Positive Reviews
positive:
A good location and easy to get around town
Within a few-minutes walk of Best Western Carlton Plaza there are food markets, shops, coffee shops, pubs and restaurants. Guests say that the hotel is well located in downtown Victoria with popular destinations being only five to ten-minutes walk away, so they do not need to use their car while there.
positive:
Great staff
Staff at Best Western Carlton Plaza are found to be polite and welcoming. They provide excellent service, and are eager to help guests by accommodating any requests where they can, not mention quickly resolving any negative issues which may arise. Staff are happy to offer advice about local attractions and dining options, too.
positive:
Use of bicycles - for free!
The hotel is happy to lend its guests complimentary bicycles to get around Victoria, a service that goes down really well. The service is novel, fun and above all free!
Negative Reviews
negative:
Parking is not free on-site
Parking is available at Best Western Carlton Plaza but this is valet parking which incurs an additional daily cost. Guests would appreciate parking being included in the room rate and note that as the valet parking is off-site it does take approximately 15-minutes for their car to be available.
negative:
Hit-and-miss Wi-Fi connection
On the plus side, Best Western Carlton Plaza offers complimentary Wi-Fi to all its guests. This is clearly a good thing. However, as can be the case with older buildings, the Wi-Fi signal is not very strong, with guests reporting the quality of the connection to be hit-and-miss.
negative:
Small rooms
Some guests have noted that, while the rooms at Best Western Carlton Plaza are generally considered to be clean and comfortable, some of the rooms are on the smaller side and this can make the stay feel less comfortable than ideal.