Astoria Palace Hotel

This large, historic hotel, often hosting groups and school trips, is recognized for its substantial capacity and a rooftop terrace that offers pleasant views, though it is not always accessible. While some guests find it a suitable option for budget-conscious travelers due to its value, many note that the property feels dated and is in need of significant renovation to align with modern expectations. It is also a practical choice for those needing proximity to the port or stadium. For a more comfortable experience, it is advisable to manage expectations regarding its four-star classification and consider inquiring about recently updated rooms, if available. Additionally, guests should be prepared for potential noise from large groups and clarify parking costs upfront to avoid surprises.

Facilities & Amenities
The hotel features a spacious lobby and bar area that guests often find pleasant for relaxation. However, feedback on other amenities is mixed. The Wi-Fi connectivity is a frequent point of concern, with many guests reporting it to be unstable or non-functional, especially on higher floors, though it generally performs better in public areas. The elevators are often described as slow and prone to crowding, leading to significant wait times, particularly when large groups are checking in or out. Some guests have noted issues with the minibar being empty or non-functional in their rooms. While the hotel offers a rooftop terrace, its availability is inconsistent, sometimes being closed to guests.

Cleanliness & Room Comfort
Guest experiences regarding room cleanliness and comfort vary significantly. While some reviews describe rooms as clean and spacious, a substantial number report issues such as dated furnishings, stained linens, dust, and even mold. The bathrooms are a major area of concern, frequently described as old, with rusty fixtures, calcification, and a lack of proper shower curtains or screens, leading to flooded floors. Many guests also report issues with broken bidets or poor water pressure. Bed comfort receives mixed reviews; some find the beds comfortable, while others complain about uncomfortable mattresses, broken bed slats, or two single beds being pushed together. Noise is a recurring issue, with complaints about street noise, air conditioning unit noise, and significant disturbances from other guests, particularly school groups.

Dining & Food Quality
Feedback on dining experiences is predominantly negative, especially concerning breakfast. Many guests describe the breakfast as poor in quality, with limited options, particularly for savory items, fresh fruit, or vegetables. The food is often characterized as industrial, and the dining area can be crowded, with reports of dirty tables and slow replenishment of items. The coffee from the machines is frequently criticized, with guests suggesting asking staff for freshly made options. Dinner at the hotel restaurant also receives mixed to negative reviews, with some guests finding the food unappetizing, the service slow, and the overall experience unsatisfactory. The bar is generally considered a pleasant space, though some guests find the drink prices to be high.

Location & Accessibility
The hotel's location receives mixed reviews, often depending on the purpose of the stay. It is conveniently situated near the port and the stadium, making it suitable for specific travel needs. However, it is generally considered far from the city center, requiring a lengthy walk or a taxi ride, which can be expensive. Public transportation, such as the bus service, is available directly outside the hotel but is often described as unreliable, infrequent, and stopping early in the evening. The immediate neighborhood is a significant point of contention, frequently described as dirty, rundown, and unappealing, with visible garbage and a commercial market area contributing to noise and odors. Parking is a common concern; while some free spots are available, they are limited and often full, necessitating the use of paid parking options which can be costly and confusingly managed.

Staff & Service
Guest experiences with the hotel staff and service are notably varied. Many guests commend the staff, including those at the reception and in the restaurant, for being friendly, helpful, professional, and attentive. They appreciate quick check-in processes and the staff's willingness to assist with requests. However, a significant number of reviews report negative interactions, describing some staff members as rude, unhelpful, or seemingly uninterested in guest concerns. Issues with housekeeping are also mentioned, with some guests reporting that rooms were not thoroughly cleaned or that towels were not replaced. The overall impression of service often depends on the specific staff encountered and the nature of the guest's request.

Additional Information
Many guests express surprise and disappointment regarding the hotel's four-star classification, feeling that the overall condition and services provided are more akin to a two or three-star establishment. The hotel frequently accommodates large group bookings, particularly school trips, which can lead to crowded common areas and increased noise levels, impacting the experience of other guests. Some visitors have reported issues with the hotel's online booking process, including unexpected cancellations or price changes. There have also been instances where guests experienced difficulties with lost property, noting a lack of proactive communication from the hotel. The perceived value for money is subjective, with some guests finding it acceptable for the price, while others believe it is overpriced given the quality of the facilities and services.