Ambassador Hotel Bangkok

This hotel is recognized for its expansive facilities and prime location, making it a notable urban retreat in a bustling area. It is particularly well-suited for sightseers and business travelers due to its convenient access to key attractions and transport links. Many guests appreciate the hotel's extensive amenities, including a large pool and well-equipped gym, alongside a diverse breakfast offering. While the hotel maintains a classic charm, some areas show signs of age, prompting guests to recommend requesting rooms in the newer sections for a more updated experience. To ensure a smoother stay, it is advisable to be prepared for potentially long queues during check-in and check-out times.

Facilities & Amenities
The hotel offers a wide array of facilities that generally receive positive feedback. The gym is frequently praised for being excellent, well-equipped, and spacious, even featuring a Muay Thai gym. The pool is described as large, suitable for lap swimming, and provides a pleasant, quiet escape within the city, often noted for being clean and well-maintained. Guests also find the Wi-Fi reliable. The lobby area is grand and spacious, contributing to a relaxing ambiance, enhanced by well-kept goldfish tanks. While some guests note that certain facilities appear older or worn, the overall sentiment is that they are functional and contribute positively to the stay.

Cleanliness & Room Comfort
Feedback on room comfort and cleanliness is mixed. Many guests describe their rooms as spacious, clean, and comfortable, with some noting recent renovations. However, a significant number of reviews highlight that rooms can be old, worn out, or dated, with issues like cracks in walls, water stains on bathroom ceilings, and musty or smelly carpets. Bed comfort also varies; while many find the beds comfortable, some describe them as hard. A recurring concern is noise levels, with reports of loud street noise from nearby bars and traffic, noisy air conditioning units, and sounds from neighboring rooms. Bathrooms are a particular point of contention, often described as old, outdated, or in poor condition, with frequent complaints about weak water pressure, inconsistent hot water, and leaking fixtures.

Dining & Food Quality
The hotel's dining experience, particularly breakfast, is a highlight for many guests. The breakfast buffet consistently receives praise for its wide variety of options, including Western, Thai, and Indian dishes, with some guests appreciating the availability of Halal food. The food quality is generally described as delicious and satisfying. However, the breakfast area can become extremely crowded, especially during peak times or when large groups are present, leading to a less relaxed experience. Some guests noted issues with staff rigidity at the entrance or food items being removed too early. While the in-house restaurant and room service offer delicious food, some guests reported slow delivery times for room service.

Location & Accessibility
The hotel's central location is a significant draw, placing guests in the vibrant Sukhumvit area. It offers easy access to the BTS Nana station, which is just a few minutes' walk away, connecting guests to the wider city and its attractions. The proximity to Terminal 21, various shopping malls, numerous restaurants, and a lively nightlife scene (including bars and clubs) is highly valued. While the immediate area can be busy and experience traffic congestion, especially during peak hours, the convenience of having everything within walking distance or a short transit ride makes it an ideal base for exploring. Parking facilities are also available and described as ample.

Staff & Service
The hotel staff generally receives commendation for being friendly, helpful, attentive, and polite. Many guests shared positive experiences of staff going above and beyond to assist with various requests, including early check-ins and room changes. However, the check-in and check-out process is a frequent point of criticism, often described as slow, tedious, and involving long queues, which can be frustrating for arriving or departing guests. While housekeeping is noted for daily service, some guests reported issues with inconsistent towel replenishment or staff entering rooms without knocking. Mixed feedback exists regarding overall customer service, with some guests perceiving a lack of friendliness or professionalism from certain staff members.

Additional Information
Guests should be aware that the hotel operates with distinct sections, namely the Sky Wing and the Square Wing, with the Sky Wing generally offering more updated and spacious rooms compared to the older Square Wing. The hotel has a notable guest policy that some visitors found restrictive or led to unexpected fees when attempting to have non-registered guests join them in their rooms. Furthermore, a unique policy regarding room cleanliness involves potential fines for minor litter, which some guests found unusual. The hotel is also noted for attracting a significant number of guests from certain regions, which can lead to a very crowded breakfast environment where some guests observed different cultural norms regarding buffet etiquette.