WEIL Hotel

This hotel is highly regarded for its direct connection to a large shopping mall, offering unparalleled convenience for guests. Its spacious rooms, coupled with generally friendly and helpful staff, contribute to a positive overall experience. The hotel is an excellent fit for families seeking easy access to amenities and entertainment, business travelers valuing convenience and well-equipped spaces, and sightseers who appreciate a central base for exploring the city. Guests consistently highlight the comfortable accommodations and the strategic location. To make the most of your stay, consider utilizing the hotel's direct mall access for dining and shopping, and be aware that the parking system, while complimentary, requires validation.

Facilities & Amenities
The hotel features a popular rooftop infinity pool that offers impressive views of the city and surrounding mountains, though some guests noted it can be subject to maintenance or construction work. Access to the pool is controlled by room card, ensuring exclusivity. While a fitness center is available, some guests found its equipment to be limited or outdated. Free Wi-Fi is provided, though a few visitors experienced inconsistent connectivity. The hotel previously offered EV chargers, but these are no longer complimentary. A rooftop bar is also present, providing a relaxing spot with views, but its operating hours and food availability can be inconsistent.

Cleanliness & Room Comfort
Guests generally find the rooms to be spacious and comfortable, with many appreciating the comfortable beds and high-quality linens that ensure a restful sleep. The bathrooms are often highlighted as being well-designed, featuring bathtubs and rainforest showers with good water pressure. A unique and appreciated amenity is the filtered water tap in the bathroom, promoting sustainability. While most reviews praise cleanliness, some guests reported issues such as musty odors, stained carpets, or minor maintenance needs like slow drainage in sinks or difficult-to-slide bathroom doors. Noise levels from outside or adjacent rooms were occasionally mentioned as a concern.

Dining & Food Quality
The breakfast buffet receives mixed feedback; while many guests praise its wide variety and good quality, especially local favorites like Nasi Lemak and noodle stations, others find it standard or occasionally disappointing, with some food items being cold. The breakfast area can become very busy and crowded, leading to long queues during peak hours. The hotel also uniquely offers a complimentary supper service, though its selection is limited. The Cantonese restaurant within the hotel is highly regarded for its good quality dishes. Room service food quality, however, received varied and sometimes negative reviews.

Location & Accessibility
The hotel's central location is a significant advantage, offering direct access to a large shopping mall, Ipoh Parade, which provides numerous dining and shopping options. This connection is particularly convenient during inclement weather. Guests find it easy to reach popular attractions and the old town area, either by a pleasant walk or a short ride. The hotel is also conveniently located about 10-15 minutes from the airport. Parking is available and complimentary for guests, but the system can be complex, involving long ramps and requiring frequent validation at the lobby, which some guests found cumbersome.

Staff & Service
The hotel staff generally receives high praise for being friendly, helpful, and courteous. Many guests highlighted their attentiveness and willingness to go out of their way to assist, from resolving parking issues to accommodating special requests. The check-in and check-out processes are often described as quick and efficient. Housekeeping is typically noted for maintaining clean rooms. However, some guests reported isolated instances of staff being less knowledgeable about local attractions, internal communication issues, or slow responses to specific requests like housekeeping or maintenance.

Additional Information
A notable and appreciated feature is the presence of a filtered water tap in the rooms, allowing guests to refill their water bottles and reducing plastic waste. Complimentary snacks and canned drinks are also provided in the room upon arrival. The hotel has implemented an initiative to convert food waste into compost, which is available for sale, demonstrating an environmental commitment. Some guests noted that the Qibla direction for Muslim prayer was not consistently indicated in all rooms. The hotel also offers a co-working space, which has replaced a previous lounge area.