Vancouver Airport Marriott Hotel

The hotel offers a convenient and comfortable stay, particularly for those traveling through the nearby airport, making it an ideal choice for transit passengers and business travelers seeking efficiency. Its signature feature is the combination of its strategic location and recently renovated, spacious rooms, which provide a welcoming retreat. Guests consistently highlight the exceptional friendliness and helpfulness of the staff, along with the comfort of the beds and the overall cleanliness of the accommodations. For families, the availability of suites with multiple sleeping areas is a significant advantage, while couples can appreciate the modern amenities and comfortable environment. To enhance your experience, it is advisable to confirm the current status of the airport shuttle service, as it has been subject to changes, and consider requesting a room away from the top floor or elevators if sensitive to noise, as some guests have noted disturbances.

Facilities & Amenities
The hotel provides a range of facilities designed to enhance guest comfort and convenience. The fitness center is frequently praised for being well-appointed and suitable for a good workout, with some guests appreciating its early opening hours. The outdoor pool is a popular feature, noted for being heated and enjoyed by families, though some guests have reported it being closed or too shallow for swimming. The hot tub is also available for relaxation. While the elevators are generally functional, a few guests have described them as feeling "sketchy" or slow, and some top-floor rooms experienced noise from their operation. Wi-Fi is available, though some guests found login instructions unclear or experienced occasional disconnections. The M Club lounge offers a space for loyalty members, but feedback is mixed, with some finding the food sparse or the lounge closed on weekends, while others appreciate its offerings. In-room amenities like Nespresso machines, fridges, and microwaves are widely appreciated.

Cleanliness & Room Comfort
Guest feedback on room comfort and cleanliness is generally positive, with many praising the renovated rooms as clean, spotless, and well-appointed. The beds are consistently described as very comfortable, ensuring a restful night's sleep, with some suites offering multiple sleeping areas separated by a bathroom for added privacy. However, some older reviews mention rooms feeling "tired" or having odd layouts, such as bathrooms positioned between sleeping areas, which can be inconvenient. In-room amenities like coffee makers, televisions, and ample outlets are appreciated. Noise levels receive mixed comments; while many rooms are quiet, some guests have experienced disturbances from street noise, elevator operation, gym activity, or even a noisy fridge. Housekeeping is generally attentive, though a few guests reported inconsistencies with replenishment of toiletries or finding minor cleanliness issues like hair or stains.

Dining & Food Quality
The hotel's dining options receive varied feedback. The breakfast is frequently mentioned, with some guests finding it good with ample variety, including fresh fruit and salads, while others describe it as expensive, bland, or below average, especially the buffet. The availability of breakfast vouchers for loyalty members or during lounge closures is appreciated. The main restaurant, 75 West Coast Bistro, is noted for its quality food and good service, with specific dishes like wings receiving praise. However, some guests have reported rude or inattentive service from restaurant staff, and a few found the food inedible or below standard. The bar is generally well-regarded, with guests enjoying the atmosphere and service, though some found it closed earlier than advertised. Overall, while there are positive experiences, inconsistencies in service and food quality at the restaurant and bar are noted by some guests.

Location & Accessibility
The hotel's central location is a significant advantage, particularly for travelers utilizing the nearby airport, which is typically a short 10-minute drive away. It is also highly convenient for exploring the local area, being within easy walking distance of a large shopping mall (Richmond Center) and numerous restaurants, especially those offering diverse Asian cuisine. Proximity to the SkyTrain station makes it easy to access downtown Vancouver and other parts of the city without a car. Parking is available on-site, with options for both covered and outdoor spaces, though it incurs a daily fee, which some guests find expensive. A major point of contention is the airport shuttle service, which has been suspended due to ongoing labor disputes, leading to frustration for guests who booked expecting this amenity and had to arrange alternative, often costly, transportation like taxis or ride-shares.

Staff & Service
The hotel staff consistently receives high praise for their friendliness, helpfulness, and attentiveness, significantly contributing to a positive guest experience. Many reviews highlight the front desk staff for their efficiency during check-in and check-out, their willingness to accommodate requests like room upgrades or specific amenities, and their overall welcoming demeanor. Guests appreciate the staff's efforts in providing local suggestions and assistance with logistics. While the majority of interactions are positive, some guests have reported isolated instances of rude or unhelpful service, particularly from certain restaurant staff or during specific situations like resolving billing issues. Housekeeping is generally noted for maintaining clean rooms, though a few guests experienced inconsistencies in daily service or replenishment of supplies. Overall, the dedication of the staff is a recurring theme, making guests feel valued and well-cared for.

Additional Information
Guests should be aware of several important details for their stay. The hotel has a pet-friendly policy, though some guests noted challenges in finding suitable outdoor areas for pets. Loyalty members frequently mention receiving room upgrades and lounge access as part of their status benefits, though some express disappointment with the perceived value or consistency of these perks. A daily parking fee is applied, which guests should factor into their budget, as it is not always clearly stated during booking. A significant recurring issue is the ongoing suspension of the airport shuttle service due to labor disputes, which has caused inconvenience and unexpected costs for many travelers. Some unique room features include motion sensor lights in bathrooms and unusual layouts where the bathroom is situated between sleeping areas, which can impact privacy.