Tower Regency Hotel & Apartments

This hotel is primarily recognized for its strategic location, placing guests within easy reach of local attractions and dining options. It is particularly well-suited for sightseers, food enthusiasts, families, and individuals visiting the nearby hospital. While many guests appreciate the spacious rooms, a recurring theme is the hotel's dated appearance and overall need for refurbishment. Despite this, the staff consistently receive praise for their friendly and helpful demeanor. To ensure a smoother experience, it is advisable to manage expectations regarding the hotel's age and to inform the front desk in advance if arriving late.

Facilities & Amenities
The hotel offers a range of facilities, though their condition often receives mixed feedback. The swimming pool is available, but many guests note it appears unmaintained, with reports of algae and a general need for renovation, making it less inviting for use. Similarly, the gym facilities are present, but some find them in need of updates and note limited operating hours. Wi-Fi connectivity is a significant point of contention; while some guests find it adequate, many report it as slow, unreliable, or only accessible in the lobby. Basement parking is provided and generally considered convenient, though some find the ramps narrow and the area poorly lit. Guests frequently mention issues with in-room amenities such as old kettles that leak, faulty refrigerators, and televisions with limited channels or operational problems, often lacking remote controls.

Cleanliness & Room Comfort
Cleanliness and room comfort are areas that frequently draw negative feedback from guests. Many reviews highlight issues with the overall cleanliness of the rooms, mentioning stained carpets, dusty surfaces, and the presence of ants. The bathrooms are a particular concern, often described as smelly, moldy, sticky, or having yellow dirt in the toilet bowls. Guests also report that bedsheets can be dirty or cause itching, and towels are often worn out. The air conditioning in rooms is a common complaint, with many guests finding it ineffective, blowing warm air, or being excessively noisy. While some rooms are noted for their spaciousness, their dated condition and worn-out furnishings detract from comfort. Noise levels from neighboring rooms or outside are also occasionally mentioned.

Dining & Food Quality
Feedback regarding the hotel's dining options, particularly breakfast, is quite varied, often leaning towards the negative. Many guests describe the breakfast spread as simple, lacking variety, or not satisfying, with some finding the food quality to be poor or even unpleasant. Specific complaints include dry nasi lemak, moldy bread, and dishes that are not well-prepared. The restaurant or cafe atmosphere is sometimes described as hot due to a lack of air conditioning in common areas. While some guests find the breakfast acceptable for a basic meal, a significant number feel it does not offer good value for money and opt to dine elsewhere.

Location & Accessibility
The hotel's central location is consistently highlighted as one of its strongest advantages. Guests appreciate its convenient proximity to numerous local attractions, including shopping centers like Ipoh Parade, cultural sites such as Dataran Ipoh, and various restaurants and eateries. Its position also makes it easily accessible for those visiting the nearby hospital. The ability to walk to many popular dining spots and the availability of public transport options like ride-sharing services further enhance its appeal. While parking is available, guests should be aware that the basement parking area, though convenient, can be challenging to navigate due to narrow ramps.

Staff & Service
The staff at the hotel generally receive positive remarks for their friendliness and helpfulness. Guests frequently commend their polite demeanor and willingness to assist with various requests, including accommodating late check-ins when notified in advance. The check-in process itself, however, sometimes receives mixed reviews, with some guests experiencing slow service or confusion, especially regarding the parking procedures and the requirement for a deposit. While the staff are often praised for their attentiveness, some reviews indicate inconsistencies in housekeeping responsiveness and the overall maintenance of room amenities.

Additional Information
Guests should be aware that a deposit is typically required upon check-in, which is a practice some find outdated. The hotel's age and the need for significant renovation are frequently mentioned, impacting the overall guest experience. While the hotel offers value for money for some, particularly given its spacious rooms and location, others feel the current condition does not justify the price. It is advisable to inform the hotel if you anticipate a late arrival, as the reception desk may not be staffed 24/7, with security personnel assisting after certain hours.