The Vic, Ascend Hotel Collection offers 3-star accommodation in Burnside, just 10-minutes’ drive from Downtown Victoria. All rooms include free Wi-Fi, air conditioning, individual climate control, flat-screen TV, cable TV service, free local calls, refrigerator, microwave on request, shower/tub combination, hairdryer, complimentary toiletries, tea and coffee making facilities. Particular rooms are reserved for guests with pets. Hotel amenities include 24-hour front desk, barbecue grills, fitness center, outdoor seasonal pool with pool umbrellas, business center, meeting room, laundry facilities. Free parking is available including space for trucks, buses and RVs. There are two on-site restaurants to choose from, one of which is open for breakfast and dinner while the other serves lunch, dinner and light fare. The Vic, Ascend Hotel Collection is a 5-minute drive away from the MayFair Shopping Centre and 10-minutes’ drive from the British Columbia Parliament Building.
Located in a quiet district, the hotel is a 10-minute drive to Downtown. There is also a bus stop a minutes' walk away on the main road. If you like to get out of the city and go for a walk or bike ride in nature, Galloping Goose trail can be reached within 15-minutes' drive and the Thetis Lake Regional Park is a 15-minute drive away.
Guests commented that the hotel is good value for money. The rooms are clean, comfortable and well presented. There is ample free on-site parking. Guests also enjoyed swimming and relaxing by the heated outdoor pool. Suite rooms are equipped with small kitchenettes which guests found convenient for preparing simple meals. The hotel bar is also open daily and serves food until late.
Staff have been described as friendly, courteous, professional, helpful and welcoming. The front desk staff is open 24-hours a day and there is always someone on hand to answer questions and provide assistance.
Housekeeping staff are not always reliable and at times the standard of care is low. Guests have complained that the bed sheets are not cleaned daily. The complimentary toiletries, tea and coffee were not always replaced. At times the rooms and bathrooms have been found to be dirty and hair has been found in the room from previous guests.
Some guests reported that the air conditioning unit was loud, while others commented that it emitted an unpleasant smell.
The outdoor pool does not appear to be regularly cleaned. Some guests did not feel comfortable to use the outdoor pool, describing it as either dirty or cloudy.
Yes, The Vic, Ascend Hotel Collection offers 2 pool areas.
Yes, The Vic, Ascend Hotel Collection has a pet policy that may vary based on the room type or availability. Please check with the hotel directly to learn about their pet policy.
Yes, The Vic, Ascend Hotel Collection provides Parking, Accessible parking for guests.
Check-in at The Vic, Ascend Hotel Collection is available from: . Check-out time is by .
The Vic, Ascend Hotel Collection is located in 123 Gorge Road East, V9A 1L1, Victoria, Canada.
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