The Charter Hotel Seattle, Curio Collection by Hilton

The hotel offers a luxurious urban escape, renowned for its prime downtown location and modern, spacious rooms. Its signature feature is its unparalleled proximity to key attractions, making it an ideal choice for sightseers, tourists, and couples looking to explore the city on foot. Business travelers also find it convenient due to its strategic location and well-equipped facilities. Guests consistently praise the hotel's cleanliness and the generally attentive service provided by the staff. To enhance your stay, consider utilizing Seattle's efficient public transportation, such as the light rail from the airport, and be prepared for the city's characteristic hills when walking to and from the market.

Facilities & Amenities
The hotel provides a range of facilities designed to enhance the guest experience. Most guests appreciate the well-equipped fitness center, which includes a Peloton bike, sauna, and steam room, offering excellent options for relaxation and exercise. The rooftop bar, known as the Fog Room, is a popular feature, boasting stunning views and a vibrant atmosphere, though some guests note that music from private events can be heard in nearby rooms. In-room amenities are generally well-received, including coffee makers, mini-fridges, and comfortable robes. Free Wi-Fi is available, ensuring guests can stay connected. However, some guests mention the absence of a microwave or full-length mirror in rooms, and a few found the lobby common space to be somewhat small for working.

Cleanliness & Room Comfort
Guests consistently commend the hotel's commitment to cleanliness, describing rooms as spotless and very clean. The rooms are generally noted for being spacious and modern. Feedback on bed comfort is mixed; many guests praise the comfortable beds and plush linens, ensuring a restful night's sleep, while some found the mattresses to be lumpy or too firm, impacting their comfort. Bathrooms are frequently highlighted as modern, spacious, and very clean, featuring large showers with good water pressure. Noise levels receive varied comments; some guests found their rooms to be quiet, even on higher floors, while others reported noticeable street noise from traffic or occasional noise from adjacent rooms. The in-room air conditioning system is generally effective, though a few guests experienced issues with it being less efficient or having motion sensors.

Dining & Food Quality
The hotel offers diverse dining options, including the ground-floor Patagon restaurant and the rooftop bar. Most guests find the food quality at the Patagon restaurant to be very good, with some particularly enjoying the brunch menu and generous portions. However, some guests found the menu to be limited or the service to be slow at times, and a few described the food as overpriced or mediocre. The rooftop bar also serves a selection of food, which is generally well-regarded, though the cocktails are noted as being expensive. Complimentary morning coffee in the lobby is a welcome amenity for many. A recurring point of feedback is the mandatory 20% service charge applied to all food and beverage purchases, which some guests found to be a negative aspect of their dining experience.

Location & Accessibility
The hotel's central location is a significant highlight, placing guests within easy walking distance of many popular attractions. It is just a few blocks from Pike Place Market, the waterfront, and offers convenient access to the monorail for trips to the Space Needle and other areas. The light rail station is also nearby, providing an affordable and efficient connection to the airport. Guests appreciate the hotel's walkability to various restaurants, shopping, and entertainment venues. While the location is highly convenient, some guests note the presence of steep hills in the area, particularly when returning from the market. Valet parking is available, offering convenience, though it is often described as expensive and the drop-off area can be chaotic due to heavy traffic.

Staff & Service
The staff at the hotel consistently receive high praise for their friendliness, helpfulness, and professionalism. Many guests highlight the attentive service provided by front desk personnel, who are often described as welcoming and accommodating. The valet service staff are frequently commended for their efficiency and courteous demeanor, despite the challenging traffic conditions at the hotel's entrance. While most guests report a smooth experience, some encountered issues with the check-in process, including delays or rooms not being ready at the designated time. There were also mixed reports regarding staff responsiveness to in-room maintenance issues, with some guests experiencing prompt resolution while others found issues lingered. Overall, the staff's dedication to guest satisfaction is a recurring positive theme.

Additional Information
Guests should be aware of an urban destination fee charged per day, which can be used as a credit towards hotel dining or purchases at the on-site market. While this fee is intended to provide value, some guests expressed confusion regarding its application and how to fully utilize the credit. The hotel generally has a strict policy regarding late checkout and early check-in, which can be challenging to secure, even for loyalty program members. The hotel maintains a pet-friendly policy, though guests with pets noted the difficulty in finding suitable outdoor areas nearby. Some guests also mentioned issues with large holding fees placed on credit cards upon check-in, which caused temporary financial inconvenience.