Super Hotel Hakodate

This hotel is highly regarded for its exceptional hospitality and the outstanding value-added services it provides, including a complimentary breakfast and a generous welcome bar. Its signature feature is the warm and attentive staff who consistently go above and beyond to ensure a pleasant stay, making guests feel truly welcome. The hotel is an excellent fit for business travelers seeking convenience and reliable internet, sightseers and tourists due to its accessible location near public transport and attractions, and couples looking for a comfortable and value-packed getaway. Families and solo travelers also find the hotel appealing for its cleanliness and amenities. To make the most of your visit, guests recommend taking advantage of the evening welcome bar and being mindful of the public bath's specific operating hours.

Facilities & Amenities
Guests frequently praise the hotel's diverse amenities, particularly the welcome bar which offers a wide selection of alcoholic and non-alcoholic beverages in the evenings, allowing guests to relax and socialize. The hotel features a public bath with transported hot spring water, providing a relaxing soak, though its small size and gender-specific time slots mean guests should plan their visits. Rooms are equipped with modern conveniences such as USB charging ports at the bedside, air purifier/humidifiers, and large televisions. Guests also appreciate the self-service amenities in the lobby, including a choice of pillows, hair irons, and magnifying mirrors. The availability of coin laundry facilities with a status check system adds to the convenience, while the single elevator can sometimes lead to waiting times during peak hours.

Cleanliness & Room Comfort
The hotel consistently receives high marks for its cleanliness and the overall comfort of its accommodations. Guests frequently highlight the comfortable beds and quality linens that contribute to a restful night's sleep. While the room size is generally described as compact, it is considered functional and well-maintained, with many guests noting the effective sound insulation that ensures a quiet environment. In-room amenities such as large televisions, USB charging ports, and hair irons are much appreciated. However, some guests have noted that the bathroom can be quite narrow and the floor potentially slippery after showering, with a lack of hand soap and limited hooks for towels. A few reviews also mentioned a lack of dedicated luggage space or sufficient hangers.

Dining & Food Quality
The complimentary free breakfast is a significant highlight for many guests, consistently described as delicious and of high quality, often exceeding expectations for a hotel of this type. The breakfast variety is praised, featuring both Japanese and Western options. Guests particularly enjoy local specialties such as squid salted guts, flavorful soup curry, and fresh Hakodate milk, along with a selection of fresh bread. The buffet style allows guests to choose their preferred items, and the breakfast staff are often commended for their cheerful demeanor and helpful explanations of the food. While the food is generally well-replenished, some guests noted that items might run out if arriving very close to the end of the breakfast service.

Location & Accessibility
The hotel boasts a convenient and accessible central location, making it an ideal base for exploring the area. It is situated within a 10 to 15-minute walk from Hakodate Station and is notably close to a streetcar station, providing easy access to various attractions and other parts of the city. Popular landmarks like the Hakodate Morning Market and the route to Hakodate Mountain are within reasonable proximity. Guests also appreciate the abundance of nearby conveniences, including convenience stores, drugstores, and a variety of restaurants. Parking is available for a fee, with options for both standard vehicles and motorcycles, though advance reservation is often required. An airport bus stop is also conveniently located nearby.

Staff & Service
The hotel staff consistently receive glowing reviews for their exceptional hospitality and attentive service. Guests frequently commend the friendly staff for their helpfulness, politeness, and enthusiastic demeanor, which significantly enhances the overall guest experience. The smooth check-in process is often highlighted, with staff providing clear explanations. Many guests appreciate the staff's willingness to offer local recommendations for dining and sightseeing, as well as their flexibility in accommodating requests, such as room changes. The parking attendants are also noted for their courtesy and efficiency. While the vast majority of feedback is overwhelmingly positive, a small number of guests reported less satisfactory interactions with certain staff members, describing them as less accommodating or impatient.

Additional Information
The hotel implements a convenient keyless entry system for rooms, where guests use a numerical code instead of a physical key, which many find hassle-free. Guests appreciate the hotel's eco-friendly initiatives, such as the self-service system for amenities and sleepwear, allowing guests to take only what they need. Unique in-room features like hair irons and magnifying mirrors are thoughtful touches that enhance comfort. The lobby provides a live camera feed of Hakodate Mountain, allowing guests to check conditions before heading out. While smoking rooms are available, some guests noted they can retain a strong odor. The hotel also offers motorcycle parking, and some guests with chemical sensitivity found the environment manageable, suggesting a generally low-irritant approach to cleaning products.