Sandman Signature Vancouver Airport Hotel & Resort

The hotel's indoor pool with its waterslide stands out as a signature feature, making it a popular choice, especially for families seeking recreational amenities. Its exceptional proximity to the airport and the provision of a free, frequent shuttle service make it an ideal option for airport travelers and those with layovers. Guests frequently commend the comfortable beds and the generally attentive staff, which contribute to a pleasant stay. While many appreciate the convenience, some rooms are noted to be in older sections of the hotel. To enhance your experience, consider requesting a room away from the highway or gym if noise sensitivity is a concern, and it's advisable to confirm the operational status of the waterslide if it's a primary reason for your visit.

Facilities & Amenities
The hotel features a popular indoor pool with a waterslide, which is a significant draw for families, though some guests noted it can be small or occasionally closed for maintenance. A major highlight is the free access to the adjacent, fully equipped gym, Club 16 Fitness, providing extensive workout options. Rooms are generally well-equipped with conveniences such as microwaves, mini-fridges, and coffee makers. Guests also benefit from free Wi-Fi throughout the property and the presence of multiple elevators to minimize wait times. However, some guests expressed disappointment regarding the absence of an on-site laundry facility, requiring external services instead.

Cleanliness & Room Comfort
Guest feedback on room cleanliness and comfort is mixed. Many describe the rooms as spacious and find the beds comfortable, with high-quality linens contributing to a restful sleep. However, a notable number of reviews indicate that some rooms, particularly in older sections, appear dated with worn carpets and visible signs of disrepair, such as broken bathroom fans, faucets, or showerheads, and even water damage. Noise is a recurring issue, with guests reporting disturbances from street traffic, overhead planes, gym activities, air conditioning units, and hallway sounds, which can impact sleep quality. Isolated but serious concerns about ants, spiders, mice, or bedbugs were also mentioned, alongside instances of inadequate housekeeping like uncleaned rooms or unchanged bedding.

Dining & Food Quality
The hotel offers convenient dining options with an attached Chop Steakhouse and a nearby Denny's. The Chop Steakhouse is frequently praised for its good food quality, appealing atmosphere, and attentive service, making it a popular choice for dinner, though some guests found the music or general ambiance to be quite loud. Denny's provides a convenient option, especially for breakfast, with some guests receiving vouchers for use there. However, the hotel itself does not offer a complimentary breakfast, and some guests noted issues with the availability of basic coffee supplies in their rooms or the lack of room service options, particularly during late hours.

Location & Accessibility
The hotel's location is highly valued for its exceptional proximity to the airport, which is significantly enhanced by a free, frequent, and reliable shuttle service. This makes it an ideal choice for layovers and convenient pre or post-flight stays. The property is also well-situated near a variety of restaurants and offers easy access to the highway, facilitating travel to other areas. While not in downtown Vancouver, its accessibility to Richmond destinations is appreciated. Ample parking is available, including options for long-term parking. However, due to its airport proximity, some guests reported experiencing noise from overhead planes.

Staff & Service
The staff at the hotel consistently receives high praise for their friendliness, helpfulness, and professionalism. Many guests highlight the quick check-in process and the staff's willingness to accommodate requests, such as early check-ins or room upgrades, which significantly contribute to a positive guest experience. Their attentiveness and ability to resolve issues are frequently commended. However, a few guests reported instances of unprofessional or rude interactions, particularly concerning customer service for loyalty program members or general inquiries, and some found communication challenging due to language barriers.

Additional Information
The hotel maintains a pet-friendly policy, though guests bringing pets should be aware that this may involve specific room assignments or additional fees. Guests should also note the presence of a destination fee, which some found to be unclear or not adequately explained upon booking. For loyal members, the hotel offers rewards program benefits, including potential room upgrades. While a Starbucks counter is available on-site, its operating hours might be limited, and there is no free coffee provided in the lobby. Some guests experienced issues with key card malfunctions during their stay.