Royal View Hotel

The hotel is primarily recognized for its convenient central location, placing guests directly opposite a major mall and close to essential services, making it an ideal choice for sightseers and explorers who value accessibility to shopping, dining, and public transport. Its vibrant atmosphere, partly due to an on-site nightclub, appeals to travelers seeking nightlife and a lively stay. While many guests appreciate the hotel's value for money, feedback on room condition and service is notably mixed. For families, opinions vary, with some enjoying their stay while others express concerns about the hotel's suitability due to the active nightlife. To ensure a more comfortable experience, guests are advised to request a room on a higher floor or away from the nightclub area to mitigate noise, and to confirm their booked room type upon arrival.

Facilities & Amenities
The hotel offers a range of facilities designed to enhance guest convenience and leisure. Guests have access to a gym and a swimming pool, though some noted issues with the pool's heating facility not being available. While free Wi-Fi is generally reliable, some guests experienced difficulties connecting their televisions to it. The presence of an elevator is appreciated for easy access to rooms. However, there were recurring comments about the absence of basic in-room amenities upon arrival, such as towels and slippers, requiring guests to request them. Some rooms are equipped with teapots, but the availability of coffee makers or coffee supplies was inconsistent, often requiring a specific request. Additionally, the hotel's policy of requiring a cash deposit upon check-in was a point of discomfort for some visitors.

Cleanliness & Room Comfort
Guest feedback on room comfort and cleanliness is quite varied, with a significant number of reviews highlighting areas needing improvement. Many guests reported issues with dirty carpets, often noting stains and a general need for replacement or thorough cleaning. Some rooms were described as tired with damp walls, bubbling paint, and moldy ceilings, indicating a need for renovation. The bathrooms also received mixed reviews, with some guests finding them dirty, experiencing leaks, or noting a pervasive sewage smell. While some found the beds comfortable, noise was a frequent concern. Guests often reported loud music from the on-site nightclub, particularly on upper floors, and significant street noise from the main road. Noisy neighbors and loud guests in corridors further impacted the ability to get a restful night's sleep, with some rooms lacking adequate soundproofing.

Dining & Food Quality
The hotel's dining options, particularly breakfast, received mixed but generally positive feedback. Many guests praised the breakfast variety, describing it as "huge" and "fantastic," with some appreciating the convenience of in-room dining for breakfast. However, some found the breakfast to be very basic, with limited options and the use of plastic cutlery. There were instances where guests who booked with breakfast were not informed about a set menu, leading to some disappointment. The overall food quality in the hotel's restaurant was often described as good, with generous portions and good value. The bar areas, while providing a lively atmosphere, were sometimes noted for being "foggy" or having a specific clientele, which some guests found less appealing.

Location & Accessibility
The hotel's central location is consistently highlighted as one of its strongest assets, making it highly convenient for guests. It is situated directly opposite a major mall and a Carrefour supermarket, providing easy access to shopping and daily necessities. Guests appreciate its proximity to various restaurants and fast-food outlets, as well as its position on a main road which facilitates easy travel. The hotel is also conveniently located near bus stops, enhancing accessibility to other parts of the city. While some guests found parking to be easy and readily available, others noted that the hotel's own parking lot could be limited. The location is also praised for offering a good view, with some rooms overlooking the city or mangroves.

Staff & Service
Feedback regarding the hotel's staff and service is notably polarized. Many guests commend the friendly staff, describing them as polite, helpful, attentive, and professional, often highlighting their willingness to assist with requests and provide a warm welcome. Specific mentions include quick check-in processes and staff efforts to resolve issues like room changes or TV problems. However, a significant number of reviews express dissatisfaction, citing poor customer service, rude reception staff, and a general lack of cooperation. Some guests reported slow service in general and issues with services like 24-hour housekeeping not being available as advertised. This mixed feedback suggests that while many staff members strive to provide excellent service, there are inconsistencies in guest experiences.

Additional Information
Guests should be aware of several specific aspects that impact the overall stay. A recurring point of concern is the hotel's cash deposit policy upon check-in, which some guests found unusual and uncomfortable. The presence of a nightclub on the premises, while appealing to some, leads to significant noise disturbance for others, particularly those in rooms on higher floors. This vibrant nightlife also contributes to a general atmosphere that some guests felt was not suitable for families, with observations of smoking smells in the lobby and a clientele perceived as non-family-friendly. Furthermore, some guests who requested an extra bed were surprised to receive only a mattress placed directly on the floor, rather than a proper bed frame. There were also isolated reports of the hotel charging for basic items like a plate, which caused frustration among guests.