Royal Lanna Hotel

This hotel offers a highly convenient urban base, primarily distinguished by its prime location directly adjacent to the vibrant Night Bazaar, making it an ideal choice for sightseers and shoppers eager to explore the city's bustling markets and dining scene. Its spacious rooms are frequently highlighted, providing ample comfort for guests. While the hotel's dated appearance is a recurring theme, many guests find its overall value and the generally friendly staff to be compelling reasons for a stay. It particularly suits budget-conscious travelers and those who prioritize immediate access to local attractions and nightlife. To enhance your experience, consider requesting a room on a higher floor to potentially mitigate noise from the lively surroundings, and be prepared for older facilities.

Facilities & Amenities
The hotel features a swimming pool that, while appreciated by some for its size and cleanliness, has received mixed feedback, with reports of it being out of order or lacking essential services like towels and staff. Wi-Fi connectivity is a notable area of concern for many guests, often described as poor, unreliable, or barely usable in rooms. While air conditioning is generally effective and powerful, some guests found it to be noisy or overly strong. A significant point of feedback is the absence or malfunction of in-room safes, which raises security concerns for guests wishing to store valuables. The overall impression is that while basic amenities are present, some are in need of maintenance or upgrade.

Cleanliness & Room Comfort
Guest feedback on cleanliness is generally positive, with many appreciating the daily housekeeping and the overall tidiness of the rooms. However, the hotel's dated appearance extends to the rooms, with some guests noting old furniture, worn bed sheets, and issues like mold in the bathroom. While some found the beds to be comfortable, others described them as hard or having noticeable springs. Noise levels can be an issue, particularly from the lively Night Bazaar, street sounds, and internal hotel noise like slamming doors or conversations in corridors. In-room amenities are basic; many rooms feature an old-style TV with limited or no English channels, and the absence of a kettle or hairdryer is frequently mentioned.

Dining & Food Quality
The breakfast offered by the hotel receives varied feedback. While some guests found it to be adequate, simple, and a good value, particularly praising the made-to-order omelette, a significant number described it as very poor, limited, and repetitive. Many guests felt the selection was not diverse enough, lacking Western options like cereal, and some noted that it was not particularly halal-friendly. The overall sentiment suggests that while it provides a basic start to the day, guests seeking a more varied or higher-quality breakfast experience might prefer to dine outside the hotel.

Location & Accessibility
The hotel's central location is consistently highlighted as its strongest asset, placing guests directly next to the Night Bazaar, with easy walking access to numerous restaurants, bars, and shopping opportunities. It is also conveniently close to public transportation and a short distance from the airport. However, accessibility for all guests is a concern; the presence of high stairs and a lack of ramps at the entrance makes it challenging for elderly guests or those using wheelchairs. Additionally, the absence of dedicated luggage assistance or bell staff means guests often have to manage their own bags, which can be difficult for those with heavy luggage.

Staff & Service
The staff generally receives praise for being friendly, helpful, and attentive, with many guests highlighting their willingness to assist with various requests. Housekeeping staff are often commended for their efficiency and pleasant demeanor. However, there are notable inconsistencies in service. Some guests reported an unhelpful or unfriendly demeanor from certain front desk personnel, occasionally compounded by a language barrier that made communication difficult. Issues such as slow check-in processes, a perceived lack of attentiveness to Thai guests compared to foreign visitors, and a general lack of proactive assistance, particularly with luggage, were also mentioned.

Additional Information
A pervasive theme across reviews is the hotel's dated appearance and the urgent need for renovation. Many guests describe the property as old, run-down, and showing its age, impacting the overall guest experience despite efforts at cleanliness. Security concerns were also raised, particularly regarding the key drop box at reception, which some guests found to be easily accessible to anyone, and alarming reports of unlocked connecting doors between rooms, compromising privacy and safety. These issues suggest that while the hotel offers a convenient location, guests should be prepared for an older property with some significant maintenance and security shortcomings.