The Lapa Hua Hin

This hotel offers a memorable stay, primarily due to its prime location directly adjacent to the Bluport Mall, providing unparalleled convenience for shopping and dining. Guests frequently highlight the spacious rooms as a significant advantage, offering ample comfort for various traveler types. The hotel is particularly well-suited for families and pet owners, thanks to its accommodating policies and room sizes. Couples and shoppers also find it an excellent base for exploring the area. While generally praised for its cleanliness and the helpfulness of its staff, some guests note mixed experiences with noise levels and certain amenities. To enhance your visit, consider inquiring about the hotel's complimentary shuttle service to popular local attractions, and be aware of potential additional charges for certain services or damages.

Facilities & Amenities
The hotel features a notable swimming pool area, often described as large and clean, complete with a unique "mini fake beach" that many guests enjoy. However, feedback on the sunbeds is mixed, with some finding them limited or uncomfortable. The fitness center is present but frequently reported as basic, equipped with older machinery, and sometimes unavailable due to maintenance. Wi-Fi connectivity receives varied reviews, with some guests experiencing temperamental or weak signals, while others find it adequate. A significant point of concern is a consistently reported broken elevator, which has been out of service for an extended period. On a positive note, the hotel offers a convenient shuttle service to popular destinations and night markets, which is highly appreciated by visitors. The advertised spa is also noted to be under refurbishment, limiting its availability.

Cleanliness & Room Comfort
Guest feedback on room comfort and cleanliness is generally positive, with many praising the spacious rooms and their overall cleanliness. The air conditioning is consistently reported as effective and cold. However, some reviews indicate that rooms can appear a bit aged or dated, with occasional issues such as cracked flooring, loose tiles, or a musty odor. While most find the beds comfortable, some guests mention hard pillows or very firm mattresses. Noise levels are a recurring theme, with reports of road noise, train sounds, and disturbances from noisy neighbors or even housekeeping carts. Shower experiences vary, with some guests noting lukewarm water or inconsistent water pressure. In-room amenities like hairdryers, safes, and coffee/tea making facilities are generally available and appreciated.

Dining & Food Quality
The hotel's breakfast receives mixed but generally positive reviews regarding its food quality and variety. Many guests appreciate the range of local and European dishes, with daily changes and highlights such as delicious omelettes and noodle soup. The availability of Thai food options is also a plus. However, some guests find the buffet selection to be limited, with reports of cold dishes, rubbery bread, or inconsistent coffee quality. While the breakfast staff are often commended for their attentiveness, the hotel's restaurant primarily serves only breakfast, and there is no dedicated pool bar, which some guests note as a missing amenity for other dining options throughout the day.

Location & Accessibility
The hotel's central location is a significant advantage, positioned directly next to the Bluport Mall, offering exceptional convenience for shopping, dining, and entertainment. Guests find it easy to access the beach, which is typically a short walk away, though not directly adjacent to the property. The hotel's proximity to various night markets, including Cicada and Tamarind, is also highly valued, with a free shuttle service often available to these destinations. For those arriving by public transport, a bus stop with connections to Bangkok is nearby. Parking is available, though the on-site space is limited, often requiring guests to park on the street; however, staff are frequently praised for their helpfulness in managing and securing parking.

Staff & Service
The staff generally receive high praise for their friendliness, politeness, and attentiveness. Many guests highlight the helpful staff at the front desk, in the breakfast area, and particularly the security staff and those assisting with parking, who are noted for their excellent service and willingness to assist with luggage. The check-in process is often described as quick and efficient. However, there are instances of mixed feedback, with some guests reporting communication challenges due to limited English proficiency among certain staff members, or isolated incidents of perceived unhelpfulness or unprofessional conduct, particularly concerning specific issues like late check-out requests or disputes over additional charges. The housekeeping team is consistently commended for maintaining room cleanliness.

Additional Information
Guests should be aware of certain hotel policies and features that may impact their stay. The hotel maintains a pet-friendly policy, allowing dogs, which is a significant draw for many travelers, though finding suitable outdoor areas for pets can sometimes be challenging. A recurring theme in reviews is the hotel's policy of levying additional charges for minor stains or damages to linens, such as those caused by toothpaste or beverages, and for items like towels with makeup, which has led to dissatisfaction among some guests. While the hotel is generally well-maintained, some areas exhibit an aged appearance. It is also noted that the advertised kids club is not available, and the key system uses traditional aluminum keys rather than modern smart key cards.