Remington Hotel

This hotel is highly regarded for its central location, offering unparalleled access to Muar's vibrant city center, making it a prime choice for food enthusiasts, shoppers, and sightseers eager to explore local attractions. Its signature feature is the provision of free and secure private parking, a significant convenience for drivers and those traveling with their own vehicles. Guests consistently highlight the hotel's cleanliness, spacious rooms, and the generally friendly and helpful staff. The recent refurbishment has also contributed to a refreshed and modern ambiance. This hotel is particularly well-suited for families due to its ample room sizes. To ensure a comfortable stay, guests are advised to validate their parking card at the reception upon each exit and to consider requesting a room away from potentially noisy corridors for a quieter experience.

Facilities & Amenities
The hotel offers the significant advantage of free private parking, which is consistently praised for being secure and easily accessible, with an EV charging station conveniently located nearby at the adjacent shopping mall. While the hotel provides Wi-Fi, many guests report that the connection can be slow or unreliable, which may impact those needing consistent internet access. Rooms are equipped with air conditioning and a kettle, though a common point of feedback is the absence of a mini-fridge, which some guests find inconvenient. An ironing board is available for guest use, typically located in the corridor, though some have noted issues with its functionality. The lifts require a room access card for security, and while generally efficient, some guests have experienced occasional maintenance or slower service.

Cleanliness & Room Comfort
Guests frequently commend the hotel's high standards of cleanliness, noting that both the rooms and bathrooms are well-maintained and spotless. The spacious rooms are a significant highlight, often described as large and comfortable, particularly for families. However, feedback on bed comfort is mixed; while some find the beds comfortable or firm, others report issues with aged mattresses, visible springs, or movement transfer, and some find the pillows too hard or high. A recurring concern is the poor soundproofing, with guests frequently hearing corridor noise, door slamming, and sounds from adjacent rooms or external sources like a nearby nightclub or mosque. While bathrooms are generally clean and feature hot showers, some guests have noted issues with the shower curtain being thin, sticking to the body, or causing the floor to get excessively wet. Additionally, some rooms have been reported to have a lingering cigarette smell despite being non-smoking.

Location & Accessibility
The hotel's central location is overwhelmingly praised as its strongest asset, placing guests directly in the heart of the city. It offers exceptional accessibility to a multitude of attractions, including Glutton Street, various eateries, shopping malls like Wetex Parade, and other local shops and restaurants, all within easy walking distance. This makes it an ideal base for exploring the town's culinary scene and tourist spots. The provision of free parking is a major convenience for guests traveling by car, though some have noted that the parking area can be somewhat limited or confusing to locate initially, being hidden from the main road. Guests are advised to ensure their parking card is validated at the reception before exiting to avoid charges. Despite its central position, many guests appreciate that the immediate surroundings are relatively quiet, with minimal traffic noise.

Staff & Service
The hotel staff consistently receives high praise for their friendliness and helpfulness, with many guests highlighting their courteous and polite demeanor, particularly at the front desk. The check-in and check-out process is generally described as hassle-free and quick, contributing to a smooth arrival and departure experience. Staff are often commended for being accommodating and responsive to guest needs, though some isolated instances of unresponsiveness to specific requests, such as housekeeping or maintenance issues like a non-working water heater, have been noted. The hotel also maintains good security, with lift access requiring a room card, which guests appreciate for peace of mind. Overall, the staff's commitment to providing a pleasant and attentive service is a recurring positive theme in guest feedback.

Additional Information
Guests should be aware that the hotel has undergone a significant refurbishment and rebranding, transitioning from an older establishment to a more modern and clean property. While this has generally been well-received, some aspects of the older infrastructure, such as certain mattresses, may still be present. A common point of feedback is the limited provision of pillows, with some guests finding only two per room and requests for additional or softer options sometimes going unfulfilled. Despite the hotel's non-smoking policy, a few guests have reported a lingering cigarette smell in their rooms or corridors. The hotel's entrance can be somewhat hidden or confusing for first-time visitors, as it is situated behind other buildings. Additionally, some guests have noted the absence of a telephone or safety box in the rooms.