Laman Green The Boutique Hotel

The hotel offers a modern and streamlined experience, notably featuring self check-in and check-out kiosks that aim for convenience. Its strategic location is a significant draw, placing guests within easy reach of numerous amenities and attractions in Shah Alam. While the hotel is often chosen by budget travelers and those seeking a short stay, its compact room sizes and varying levels of cleanliness are frequently noted. It can be a suitable option for solo travelers or business travelers who prioritize location and a quick, independent check-in process. To ensure a comfortable experience, guests are advised to verify room cleanliness upon arrival and to be aware of the hotel's policy regarding security deposits, as some have reported delays in receiving refunds.

Facilities & Amenities
The hotel's approach to guest convenience is highlighted by its self check-in and check-out kiosks, which many guests find efficient, though some report issues with server downtime requiring staff assistance. Connectivity can be a challenge, as Wi-Fi coverage is often poor or non-existent within the rooms, and mobile network signals are also frequently weak. While hot water is available, it relies on a solar heating system which can be inconsistent, leading to cold showers for some. For guests needing to perform prayers, a surau is conveniently located on the ground floor. However, the absence of an elevator can be a significant inconvenience, especially for guests with heavy luggage or mobility issues. Rooms are equipped with limited plug points, and the hot water dispenser in common areas is sometimes out of order.

Cleanliness & Room Comfort
Guest feedback on room comfort and cleanliness is mixed, with many expressing concerns. Rooms are consistently described as very small and cramped, often leaving no space for prayer or even comfortable movement, which can trigger anxiety for some. The toilets and sinks are frequently reported as dirty, with visible stains, hair, and mold, indicating a need for more thorough cleaning. While some guests find the beds comfortable and the rooms generally clean, others note dusty surfaces, hair on mattresses and pillows, and even blood stains on linens. Soundproofing is a major issue, with guests often hearing noise from adjacent rooms, hallways, and outside. The air conditioning generally functions well, but the TVs can have poor picture quality or be non-functional.

Dining & Food Quality
The hotel does not feature its own internal dining facilities, but its prime location offers abundant external options. Guests frequently highlight the convenience of having a wide array of eateries and restaurants within close walking distance. This allows visitors to easily access various choices for breakfast, lunch, and dinner, catering to diverse culinary preferences. The proximity to these dining establishments is a significant advantage, ensuring guests have convenient access to food and beverage services throughout their stay without needing to travel far from the hotel premises.

Location & Accessibility
The hotel boasts a highly strategic location that is consistently praised by guests. It is situated in close proximity to numerous eateries, a 7-Eleven, and a mosque, making daily necessities and dining easily accessible. Its convenient position near the stadium and a toll exit also makes it an ideal base for those attending events or traveling by car. The area is well-serviced by ride-hailing and food delivery applications, ensuring easy accessibility to transportation and various services. While there is ample parking available, guests should be aware that it is subject to charges imposed by the local council.

Staff & Service
Feedback on staff and service is varied. Some guests commend the front office crew and specific receptionists for being friendly and helpful, particularly when guiding them through the self check-in process. However, many reviews point to significant issues with staff responsiveness, especially concerning deposit returns, with numerous complaints about delays and unreturned calls or messages. The check-in and check-out process, while designed to be convenient via kiosks, can become problematic if the system experiences issues or if there is no staff backup available, leading to frustrating waits. Overall, while individual staff members may be helpful, the hotel's overall service efficiency and problem resolution, particularly regarding financial matters, receive considerable criticism.

Additional Information
A recurring and significant concern among guests is the hotel's deposit return policy. Despite being informed that deposits would be refunded within a few working days, many guests report waiting weeks or even months without receiving their money, often with no response from the hotel when attempting to follow up. The hotel operates a Muslim-friendly policy, which includes not allowing alcohol on the premises and requiring clarification of marriage documents for couples. Guests should note that smoking is not permitted in rooms, with designated areas outside. The hotel also has a cancellation policy that some guests found difficult to navigate, with reports of unhelpful management responses.