KSL ESPLANADE HOTEL with HOT SPRING

The hotel offers a memorable stay, distinguished by its direct connection to a vibrant shopping mall and its unique Japanese-style onsen, providing guests with unparalleled convenience and relaxation. It is consistently praised for its newness, cleanliness, and spacious rooms, which are often highlighted for their comfortable beds. The staff's friendly and helpful demeanor further enhances the guest experience. This establishment is particularly well-suited for families seeking engaging amenities like the kids' pool and specialized family rooms, as well as couples looking for a relaxing getaway. Shoppers and business travelers also find the location and facilities highly convenient. To make the most of your visit, consider requesting a room with a pleasant green view or city view for enhanced scenery, and be mindful that lifts can experience congestion during peak hours.

Facilities & Amenities
Guests frequently highlight the hotel's impressive array of facilities designed for both relaxation and recreation. A standout feature is the unique Japanese-style onsen, offering a serene escape with various pools and spa services, including massages and a sauna, though some guests note it comes with an additional charge. The swimming pool is a major draw, especially for families, featuring a dedicated kids' pool complete with slides and a mini water park, though a few guests mentioned occasional slipperiness or cleanliness concerns. While a fitness center is available, some reviews indicate it might be located within the attached mall. The convenience of a 7-Eleven in the lobby and free parking is widely appreciated, though navigating the parking area can sometimes be confusing. Guests also noted that lifts can become congested during busy periods, leading to longer wait times.

Cleanliness & Room Comfort
The hotel receives consistent praise for its cleanliness and the overall comfort of its accommodations. Rooms are frequently described as spacious and well-maintained, with many guests appreciating the hotel's new appearance. The comfortable beds and plush pillows are a recurring highlight, ensuring a restful night's sleep. Family rooms, in particular, are lauded for their generous size and engaging features like bunk beds with slides, making them a hit with children. In-room amenities such as a coffee maker, ironing board, and refrigerator add to the convenience. While the air conditioning is generally effective, some guests found it to be very cold or difficult to regulate. Many rooms offer pleasant green views or city views, enhancing the ambiance. Isolated reports of minor issues, such as dim lighting for makeup or occasional noise from corridors, were noted, but overall, the rooms provide a quiet and pleasant environment with good water pressure in the bathrooms.

Dining & Food Quality
Feedback regarding the hotel's dining options, particularly breakfast, is mixed among guests. Most guests appreciate the breakfast variety, noting a wide selection of dishes available. However, some found the food quality to be inconsistent, with specific comments mentioning issues like moldy bread, overly salty soup, or tough satay. The egg station is often singled out as a positive highlight. Beyond breakfast, the hotel features Sora Sky Dining, which receives positive remarks for its appealing ambiance and panoramic views, offering a more refined dining experience. While the hotel provides convenient food options, many guests also take advantage of the numerous eateries located within the directly connected mall, providing additional choices for meals throughout the day.

Location & Accessibility
The hotel's location is a significant advantage, primarily due to its direct link to an attached shopping mall, offering unparalleled convenience for guests. This connection provides easy access to a wide array of food options, shopping, and entertainment, making it simple for guests to find everything they need without leaving the complex. While the mall is still developing and some areas may seem quiet, it remains a major draw. The hotel is situated outside the immediate city center, which some guests noted as being "far" or "a bit far from the airport," potentially leading to traffic congestion during peak hours. Despite this, many appreciate the quieter setting and the pleasant green views from the rooms. Free parking is available, though some guests found the signage and navigation within the parking area to be confusing.

Staff & Service
The hotel's staff consistently receives high praise for their exceptional service and warm hospitality. Guests frequently describe the team as friendly, helpful, attentive, and polite, often going above and beyond to assist with requests. The check-in and check-out processes are generally highlighted as efficient and smooth, contributing to a positive first and last impression. Many reviews commend the staff's responsiveness, with quick action taken for issues like leaky pipes. However, a few isolated instances mentioned less prompt resolution for recurring problems, such as issues with in-room refrigerators or pillow sheet changes. Overall, the staff's commitment to providing excellent customer service is a recurring theme, making guests feel welcomed and well-cared for throughout their stay.

Additional Information
The hotel is widely recognized for its strong family-friendly focus, offering amenities like bunk beds with slides in specialized rooms and a popular kids' pool that caters to younger guests. Many reviews highlight the hotel's newness and well-maintained condition, contributing to a fresh and pleasant atmosphere. Guests appreciate the secure environment provided throughout the property. A significant benefit is the provision of free parking, which is a recurring positive point. The unique Japanese-style onsen is a distinctive feature, offering a different kind of relaxation experience. Guests often comment on the pleasant hotel scent, adding to the overall ambiance. While Wi-Fi connectivity is generally good, some guests experienced mobile signal issues within the attached mall. A minor point noted by some Muslim guests was the lack of a clearly visible Qiblat direction for prayer.