Wailoaloa Beach Resort

The hotel is often chosen as a budget accommodation, with its pool being a notable feature for many guests. It aims to provide a lively atmosphere, attracting a diverse group of transit travelers seeking a convenient stopover, families looking for an affordable base, and younger travelers or party-goers who appreciate the social environment. While some guests report a pleasant and comfortable stay, a significant number of reviews point to widespread issues with cleanliness, room maintenance, and service consistency. For an improved experience, guests are advised to manage their expectations regarding luxury and be prepared for potential noise, particularly from other guests or nearby airport activity. Confirming all booking details and room amenities directly with the hotel before arrival is also recommended to avoid common discrepancies.

Facilities & Amenities
Reviews for facilities are notably mixed, with the pool being a central feature that some guests enjoy for relaxation and family time, though others find it can be crowded or not well-maintained. Wi-Fi connectivity is a widespread concern, frequently described as unreliable, slow, or completely unavailable, causing significant inconvenience for guests. While air conditioning is present in some rooms, its functionality is highly inconsistent, with numerous reports of units being broken, emitting unpleasant odors, or failing to provide adequate cooling. Similarly, in-room TVs are often found to be non-functional. The hotel provides laundry service for a fee, and certain accommodations include a basic kitchen or kitchenette with limited utensils, sometimes requiring an additional deposit. Parking is generally available, with some room types offering convenient direct access.

Cleanliness & Room Comfort
Most guests report significant issues with cleanliness and room comfort. Many rooms are described as dirty, with visible dust, grime, and stains on surfaces and bedding. A recurring and serious complaint is the presence of bed bugs, leading to uncomfortable stays and bites for numerous guests. Bathrooms are frequently cited as unclean, with reports of mold, broken fixtures, drainage issues, and unpleasant odors. The beds themselves are often described as uncomfortable, with worn-out mattresses and inadequate pillows. Noise is another major concern, with thin walls leading to poor soundproofing, allowing guests to hear conversations and activities from adjacent rooms and outside. Some guests also experienced issues with non-functional TVs and refrigerators, as well as a lack of basic amenities like towels or hot water.

Dining & Food Quality
Most guests describe the breakfast as very basic and often disappointing, with limited options typically including porridge, toast with spreads, and tuna toasted sandwiches. Some reviews mention baked beans or omelet quarters, but the overall consensus is that the selection lacks variety and quality. Guests frequently report issues with the availability of basic items like milk, cups, or spoons. The restaurant service for other meals can be slow, with one guest waiting 1.5 hours for dinner. While a few guests praise the food quality and mention a delicious restaurant, many find the offerings to be below standard. The bar is noted to be closed at times, and some guests recommend dining at the Indian restaurant located next door for better options.

Location & Accessibility
The hotel's location is a significant point of discussion among guests. It is situated very close to the airport, which provides convenience for transit travelers but also results in considerable plane noise from takeoffs and landings, impacting sleep for many. While some guests appreciate its proximity to Nadi town and Port Denarau, making it a suitable base for island hopping and exploring the mainland, others note that direct beach access requires a walk. The surrounding area offers proximity to a supermarket, restaurants, and bars, adding to convenience. However, some guests found the immediate vicinity to be less appealing, and noted challenges with taxi availability, suggesting it's not in a central hub for easy transportation.

Staff & Service
Feedback on staff and service is highly polarized. Many guests praise the friendly staff, describing them as helpful, welcoming, and always greeting with a smile. Some specifically highlight their patience and accommodating nature, especially towards families with children. However, a significant number of reviews report poor customer service, with staff being perceived as unhelpful, slow to assist, or even disrespectful when issues are raised. There are frequent complaints about housekeeping services being limited or inconsistent, with rooms not being properly cleaned or amenities like towels not being provided promptly. The check-in process is often described as lengthy and disorganized, with some guests experiencing delays or issues with room assignments. Overall, while individual staff members receive commendation, the hotel's service system appears to suffer from inconsistencies and understaffing.

Additional Information
Guests should be aware of certain operational aspects that impact their stay. The hotel has a specific water shut-off schedule, with water often unavailable during late night and early morning hours, which can be inconvenient for guests with early flights or those needing to shower. The reception desk does not operate 24/7, typically closing overnight, which can affect late arrivals or urgent needs. Some guests have reported issues with double-booking of rooms, leading to delays and frustration upon check-in. A cash deposit may be required upon arrival, even for pre-paid bookings, which can be unexpected. On the positive side, the hotel offers a spa service for relaxation and a gym for fitness. There is also a kids' play area available, adding to family-friendly amenities.