About Victoria Marriott Inner Harbour
In the heart of downtown, this Victoria, BC, hotel offers guests immediate access to the city's finest attractions. Our Victoria hotel stands as a beacon of refined accommodation and premium facilities. Discover the enchanting blend of British colonial architecture, sprawling formal gardens and the mesmerizing waterfront that define Victoria's unique charm. Embark on scenic adventures from the Inner Harbour Causeway aboard a ferry, uncover historical treasures at the Royal BC Museum and savor sophisticated dining experiences at various local eateries, including our Fire Water Restaurant, serving delectable meals all day. Retreat to your lavish room, designed with floor-to-ceiling windows that frame breathtaking views, and stay connected with our high-speed Wi-Fi. Energize in our 24-hour fitness center and unwind in our indoor pool. Whether you're visiting for leisure, business, or a blend of both, our Victoria, BC, hotel invites you to sample the essence of the Pacific Coast in unparalleled comfort and style.
Positive Reviews
positive:
Professional and hospitable staff
Staff have been described as friendly, caring, attentive and professional. Guests felt welcomed and were treated as valued customers. Requests for assistance and dealing with small problems was met with speed and efficiency.
positive:
Comfortable rooms and great facilities
The rooms are reportedly well appointed, clean and comfortable. Some rooms included mountain and city views. Guests also enjoyed the indoor pool and spa services including sauna and steam room. The lounge bar also provides a relaxed nd friendly atmosphere whether during the day or evening.
positive:
Attractions within walking distance
The hotel is well placed is within walking distance to many of the city's attractions. Sites such as Victoria Harbor, the Royal BC Museum and the Victoria Royal Theater are all within 10-minutes' walk.
Negative Reviews
negative:
Poor customer service
Customer service is not always fast or efficient. At times, requests for assistance, including requests to restock essentials in the room, as well as maintenance issue reports, were not addressed in a speedy time frame. You may need to contact staff and repeat your request before action is taken.
negative:
Not good value for money
Some guests commented that the high expense of the hotel was not reflected in it's quality of service. Various reasons were given for this. Some guests felt that the furnishings were of poor quality and that cleanliness needed attention. At times hot water was not available in the rooms and the air conditioning has been known to malfunction. Parking is paid and some guests felt that this service should be included in the price.
negative:
Small rooms
Some guests complained that the size of their rooms was too small. Guest felt cramped and uncomfortable in their quarters.