Tokyu Stay Sapporo

This hotel stands out for its exceptional in-room washing machine with dryer function, a highly appreciated amenity that allows guests to pack light and manage laundry conveniently during their stay. Its prime central location is another significant draw, placing guests within easy reach of major attractions and transportation hubs. The hotel consistently receives praise for its cleanliness and the generally helpful and friendly staff. The breakfast also garners positive remarks for its quality and variety. This makes the hotel an ideal choice for long-term stays, business travelers seeking practical amenities, families benefiting from the laundry facilities and convenient location, and sightseers wanting to explore the city on foot. To make the most of your visit, utilize the in-room laundry to minimize luggage, and take advantage of the hotel's excellent accessibility to explore nearby landmarks.

Facilities & Amenities
A standout feature is the in-room washing machine with dryer, which guests find incredibly convenient, especially for extended stays, with detergent readily provided. While this amenity is highly valued, some guests note that the drying cycle can be lengthy or occasionally noisy. Rooms are also equipped with a microwave, refrigerator, and kettle, enhancing the self-sufficiency of the accommodations. A useful shoe dryer/warmer is available, particularly beneficial during colder seasons. In the lobby, guests can enjoy a complimentary, high-quality coffee machine, though some wish for cold beverage options. Basic toiletries and amenities are available for self-service in the lobby, with skincare products requiring a request from the front desk. The hotel offers free Wi-Fi, and while generally reliable, a few guests experienced intermittent disconnections.

Cleanliness & Room Comfort
Guests consistently commend the hotel for its high standards of cleanliness, describing rooms as spotless and well-maintained. Room size receives mixed feedback; many find them compact but functional, typical for Japanese hotels, while others appreciate the spaciousness of certain twin rooms, accommodating multiple beds comfortably. The beds are generally reported as comfortable, ensuring a restful sleep, though some guests found the pillows to be rather flat or the beds a bit stiff. Bathrooms are noted for their cleanliness and, in some cases, generous size, allowing guests to fully extend their legs in the bathtub. Some minor issues reported include occasional fluctuations in shower water temperature and a few instances of loose faucets. While generally quiet, some guests noted that windows cannot be opened, which can impact ventilation, and a few experienced minor noise from the in-room washing machine or the corridor.

Dining & Food Quality
The hotel's breakfast consistently receives positive feedback, described as delicious, well-prepared, and offering a good balance of Japanese and Western options. Guests particularly enjoy the chicken karaage, fried seafood noodles, and the fresh Hokkaido milk and probiotic drinks. The buffet also features a variety of fresh vegetables, pumpkin soup, miso soup, scallop gratin, and a popular curry. While the overall quality is high, some guests observed that the menu variety remains largely consistent daily, and refills of certain items can be slow during peak times. The dining area is noted to be compact, which can lead to crowding. Additionally, guests appreciate the complimentary, good quality coffee available in the lobby.

Location & Accessibility
The hotel boasts an excellent central location, highly praised for its convenience. It is situated just a minute's walk from Odori Station (specifically exits 34, 35, and 37), providing superb access to the subway network and the underground shopping passages. This prime spot places guests within easy walking distance of numerous popular attractions, including Odori Park, the Sapporo TV Tower, Nijo Market, Tanukikoji Shopping Street, and the vibrant Susukino area. The proximity to various restaurants, cafes, and convenience stores like Lawson and 7-Eleven further enhances its appeal. While parking is available on-site, it is limited and can be expensive, with some guests opting for alternative, cheaper parking options nearby.

Staff & Service
The hotel staff consistently receives high praise for their friendliness, helpfulness, and attentiveness. Guests frequently highlight their willingness to assist with various requests, from providing maps for local exploration to organizing taxi services. The check-in and check-out processes are described as quick and smooth, with the convenience of a self-service machine for early departures. While some staff members have limited English proficiency, they are noted for their genuine efforts to communicate effectively. However, it's important to note the hotel's limited housekeeping policy: rooms receive daily towel replacements and trash collection, but full cleaning or bed making is only provided upon request for an additional fee. Some guests were surprised by this policy, as it differs from traditional hotel services.

Additional Information
A key aspect of the hotel's offering is its limited housekeeping service, where full room cleaning and bed making are not standard daily services but can be requested for an additional fee. Guests should be aware that bottled water is not provided in the rooms. For those traveling with a vehicle, on-site parking is limited, and guests are advised to inquire about availability in advance. The hotel features a smoking room conveniently located on the first level. Some rooms are equipped with a small kitchenette, including a hot plate and basic cutlery, which is particularly useful for longer stays. Additionally, guests have noted that skincare products are not part of the standard in-room amenities and must be specifically requested from the front desk.