The Westin Wall Centre, Vancouver Airport

The hotel offers a luxurious urban escape, widely celebrated for its signature Heavenly Bed experience, ensuring a truly restful stay for most guests. Its prime location near the airport, complemented by a complimentary airport shuttle service, makes it an ideal choice for business travelers seeking convenience and layover guests needing a comfortable stopover. The property is also well-suited for staycationers looking for a relaxing retreat and families appreciating spacious accommodations. Many guests highlight the hotel's consistent cleanliness and the exceptionally friendly and attentive staff. To maximize your experience, it is advisable to confirm specific hotel policies, such as in-room dining benefits, in writing, and be mindful of ongoing construction in the surrounding area which some guests noted.

Facilities & Amenities
Guests frequently commend the hotel's well-maintained facilities, which contribute significantly to a comfortable stay. The heated pool and hot tub are popular amenities, providing a relaxing escape, especially after a long day of travel or exploring. The fitness center is described as large, well-equipped, and clean, offering ample opportunities for guests to maintain their routines, complete with convenient changing rooms and showers. While free Wi-Fi is available, some guests on higher floors reported connectivity issues, impacting their ability to conduct business. The hotel also provides elevators for easy access to all floors, though occasional reports mention one being out of service.

Cleanliness & Room Comfort
The hotel consistently receives high praise for its exceptional cleanliness and the overall comfort of its accommodations. Guests frequently highlight the comfortable beds, often described as "Heavenly," ensuring a restful night's sleep, complemented by high-quality linens. Rooms are generally noted for being spacious, with some guests receiving upgrades to larger corner rooms offering impressive city views or views of arriving planes, which are surprisingly quiet. The bathrooms are typically large, featuring both soaking tubs and separate showers, though a few guests found the vanity space limited. While the hotel maintains a pleasant, clean fragrance, some guests reported a strong cleaning product smell or a slight musty smell in their rooms, though windows can be opened for ventilation. Noise levels are generally low, with minimal airport disturbance, but some rooms may experience street noise or sounds from ongoing construction, for which earplugs are thoughtfully provided.

Dining & Food Quality
The hotel's restaurant, The Apron, is frequently praised for its delicious and high-quality food quality, with many guests enjoying both dinner and breakfast offerings. Specific dishes like the West Coast Benedict and French toast receive positive mentions. The bar attached to the hotel is described as a nice spot for a drink. While the food is generally well-regarded, many guests found the prices, particularly for room service and breakfast, to be quite high. Breakfast options are noted as tasty but not buffet-style and with limited selections. The restaurant also accommodates dietary needs, offering good gluten-free options. Despite the cost, the convenience and quality of the on-site dining are often appreciated, especially given the limited immediate external dining choices.

Location & Accessibility
The hotel's airport proximity is a significant advantage, making it highly convenient for travelers flying in or out. A major highlight is the complimentary airport shuttle service, which runs frequently and is praised for its efficiency and helpful drivers, ensuring smooth transfers. While a new Skytrain station is being built directly next to the hotel, it is not yet operational, requiring guests to walk about 10-15 minutes to the nearest active stations like Bridgeport or Aberdeen. This walk can be challenging due to ongoing construction and incomplete sidewalks. The hotel offers convenient parking on-site, which is secured, though it can be expensive and spaces may be limited during peak times. The area around the hotel is generally quiet and safe, with easy access to No. 3 Road for shopping and dining, and the Richmond Night Market within walking distance.

Staff & Service
The hotel consistently receives glowing reviews for its friendly staff, who are frequently described as helpful, attentive, and professional. Guests often highlight the quick check-in process and the staff's willingness to accommodate requests, including early check-ins. Many instances of attentive service are noted, with staff going above and beyond to assist guests, from bell staff efficiently handling luggage to shuttle drivers being accommodating. However, some guests reported inconsistencies in customer service when unforeseen issues arose, such as unhonored early check-out requests or disruptions due to hotel incidents. Experiences with elite member benefits, particularly regarding in-room dining breakfast, have been mixed, with some guests finding them honored while others encountered policy discrepancies. Overall, the staff's dedication to providing a positive experience is a recurring theme.

Additional Information
The hotel maintains a pet-friendly policy, accommodating guests traveling with their animals, which is a significant plus for many. However, some guests noted challenges in finding suitable outdoor areas for pets nearby. While the hotel offers complimentary amenities such as bottled water, cookies, and apples at check-in, some guests expressed a desire for more readily available snack options like vending machines or a small store. There have been isolated reports of significant disruptions, such as a hotel fire leading to guest relocation and communication issues, which impacted some stays. Furthermore, some guests experienced persistent Wi-Fi issues, particularly on higher floors, finding it unreliable for business needs. The hotel provides earplugs in rooms, acknowledging the potential for construction noise in the surrounding area. Feedback on pillows is mixed, with some finding the new hypoallergenic foam pillows uncomfortable and causing neck pain.