Smile Premium Sapporo Susukino

This hotel is highly regarded for its prime central location, making it an ideal base for exploring the city. Its signature feature is its exceptional proximity to the vibrant Susukino entertainment district and the historic Nijo Market, appealing greatly to sightseers, shoppers, and business travelers alike. Guests consistently highlight the hotel's overall cleanliness, the attentiveness of its staff, and the convenient access it offers to major attractions and transport links. Despite its central setting, many guests find the hotel surprisingly quiet, allowing for a restful stay. To enhance your experience, remember that many amenities are available for pick-up at the front desk, and the complimentary lobby coffee is a popular perk.

Facilities & Amenities
Guests appreciate the convenience of free coffee available in the lobby, a popular feature for many. The hotel provides coin laundry facilities, which are generally found to be clean, though some guests noted issues with the performance of the dryers. While Wi-Fi is available throughout the property, a few visitors experienced slow or unreliable connections. Essential amenities such as fresh towels, combs, and tea/coffee packets are conveniently stocked at the lobby for guests to collect as needed. The hotel also features vending machines and ice machines for added convenience. Parking is available on-site, though it is often described as expensive and has height restrictions, with alternative affiliated parking options nearby. It is worth noting that the hotel does not offer a public bath.

Cleanliness & Room Comfort
The rooms are consistently praised for their cleanliness and well-maintained condition. While many guests find the rooms to be a good size for Japanese standards, they are often described as small or compact, making it challenging to fully open large luggage. The beds and pillows are frequently noted as being hard, which some guests found uncomfortable. Despite the hotel's central location, noise levels are generally low, with effective soundproofing minimizing street noise and sounds from adjacent rooms. In-room amenities include ample power outlets and USB ports, air purifiers, and mini-fridges. However, many guests reported that the rooms tend to be too warm with limited control over the air conditioning or heating, and windows cannot always be opened.

Dining & Food Quality
The breakfast at the hotel receives high praise for its quality and variety. Guests particularly enjoy the selection of local Hokkaido specialties, including fresh salmon, scallops, and fish roe. The breakfast area is noted for its cleanliness and the efficiency of the staff, who ensure dishes are quickly refilled. While many commend the deliciousness and diverse options, some guests found the overall selection to be somewhat limited or felt that the offerings did not fully match their expectations based on descriptions. The hotel's proximity to numerous local restaurants also provides ample dining choices for guests throughout their stay.

Location & Accessibility
The hotel boasts an excellent central location, making it highly accessible for all types of travelers. It is conveniently situated within a short walking distance of Susukino Station and Hosui Susukino Station, as well as the airport bus stop. Guests can easily walk to popular attractions such as Nijo Market, Tanukikoji Shopping Street, and Odori Park. The surrounding area is bustling with a wide array of restaurants and shopping opportunities. Additionally, several convenience stores, including 7-Eleven and Lawson, are located just steps away, providing easy access to daily necessities. On-site parking is available, though it is often considered expensive.

Staff & Service
The hotel's staff consistently receives high commendation for their friendliness, helpfulness, and accommodating nature. Many guests highlight the staff's proficiency in English, which greatly assists international visitors. The check-in process is frequently described as quick and smooth, contributing to a positive first impression. Guests appreciate the staff's willingness to assist with various requests, such as providing umbrellas during inclement weather or securely storing luggage before check-in or after check-out. Overall, the attentive and polite service provided by the team significantly enhances the guest experience, making many feel welcomed and well-cared for.

Additional Information
Guests should be aware that the standard room cleaning policy is typically every three days, though daily towel and trash services are available upon request. The hotel does not provide complimentary bottled water in the rooms, which some guests found inconvenient. However, a range of useful borrowing amenities such as high-power hairdryers and hair irons are available from the front desk. The 11 AM check-out time is appreciated by many, allowing for a more relaxed departure. The hotel's card key system also streamlines the process, reducing the need for frequent interactions with the front desk during the stay.