Sheraton Shenzhen Nanshan

The Sheraton Nanshan stands out as a luxurious and well-maintained urban retreat, highly praised for its exceptional Executive Lounge and its commitment to providing a comfortable and clean environment. This hotel is an ideal choice for families seeking a relaxing getaway, offering child-friendly amenities like a dedicated play area and spacious rooms. It is equally suited for business travelers who appreciate professional service, quiet spaces for work, and convenient facilities for group meetings. Couples will also find it a perfect setting for a romantic escape, with its elegant ambiance and attentive service. Guests consistently highlight the hotel's modern design, spacious accommodations, and the attentive service provided by its dedicated staff. To enhance your stay, consider utilizing the Executive Lounge for its superb food and drink offerings, especially during happy hour, and be aware that requesting a room on a higher floor may offer better views and mitigate potential noise from surrounding construction.

Facilities & Amenities
The hotel offers a range of impressive facilities designed to enhance the guest experience. The Executive Lounge is a consistent highlight, lauded for its comfortable and spacious environment, offering a wide variety of food and beverages, including delightful afternoon tea and comprehensive happy hour selections. Guests appreciate the attentive service within the lounge, making it a perfect spot for relaxation or informal meetings. The indoor heated swimming pool is frequently praised for its cleanliness, unique design, and the presence of multiple lifeguards, though some guests noted its distance from the main hotel building and occasionally dim lighting. The fitness center is well-regarded for being open 24 hours, equipped with high-end machinery, and maintaining a clean, professional atmosphere, despite also being a bit of a walk from the hotel. For families, the dedicated kids' play area located near the restaurant is a significant draw, keeping children entertained. Most guests find the Wi-Fi reliable and fast.

Cleanliness & Room Comfort
Guests consistently commend the hotel for its impeccable cleanliness and the overall comfort of its rooms. The accommodations are frequently described as spacious and large, with many guests enjoying the generous layouts, including corner suites. The beds receive high praise for being exceptionally comfortable, featuring quality mattresses, soft pillows, and warm blankets, ensuring a restful night's sleep for most. In-room amenities are well-appointed, including independent bathtubs and showers, modern automatic sensing toilets, and coffee machines with capsules. While the air conditioning is generally quiet, some guests reported issues with insufficient cooling in public areas and occasional warmth in rooms. A notable concern for some was the unstable water temperature and weak pressure in the showers, with water fluctuating between hot and cold. Despite these minor issues, the sound insulation is effective, contributing to a quiet and peaceful environment.

Dining & Food Quality
The hotel's dining options receive widespread acclaim, particularly the breakfast buffet, which is consistently described as rich, varied, and delicious. Guests appreciate the extensive selection of both Chinese and Western dishes, including popular stations like fresh noodles and freshly squeezed juices, alongside exquisite pastries. While the breakfast quality is high, some guests noted long queues during peak times and occasional issues with food items like eggs and potatoes being served cold. The main restaurant, Xili Kitchen, is praised for its international buffet and overall food quality. The Executive Lounge also offers a highly regarded culinary experience, with delicious afternoon tea desserts and a comprehensive happy hour featuring a wide array of food and expertly crafted cocktails, often described as a full-service meal. The dinner buffet is also highlighted for its variety and good value. However, some guests noted that room service is not available after 11 PM.

Location & Accessibility
The hotel's location is generally viewed positively for its convenience to various points of interest, though its proximity to the city center receives mixed feedback. It is considered easily accessible from the high-speed train station and is a manageable ten-minute walk to the University Town Metro Station, providing good transit links. Many guests appreciate its close proximity to the Shenzhen Wild Animal Park, making it a favorable choice for families. While some guests find it a bit far from the bustling city center and major shopping malls, others value its setting in a quieter part of town with pleasant greenery and nearby jogging paths. The hotel is also noted for its ease of access to online car services, making transportation around the city straightforward. Overall, its strategic placement offers a balance between urban connectivity and a more tranquil environment.

Staff & Service
The staff and service at the hotel consistently receive overwhelming praise, being described as professional, warm, attentive, and exceptionally helpful. Guests frequently highlight the friendly staff who go above and beyond to ensure a comfortable stay, often making guests feel at home. The check-in and check-out processes are generally smooth and efficient, though a few guests reported significant wait times during peak periods due to system slowness. Staff members are commended for their proactive assistance, such as helping with luggage, arranging room upgrades, and providing thoughtful touches like welcome drinks and biscuits for children. Many guests appreciate the staff's willingness to accommodate requests and their overall positive attitude. While some guests noted a language barrier with certain staff members, particularly in the restaurant, many others praised specific individuals for their excellent English proficiency, ensuring effective communication and a seamless experience.

Additional Information
Guests should be aware of a few additional points that may impact their stay. There has been construction occurring in front of the hotel, which some guests noted could be a source of noise, though others mentioned that the construction activity has significantly quieted down over time. Another recurring theme is related to room type discrepancies, where some guests reported receiving a different room layout or size than what they had booked, such as corner rooms that felt smaller or were not what they expected. While the hotel generally strives for guest satisfaction, these instances occasionally required guests to request room changes upon arrival. The hotel is relatively new, having opened in 2019, and is often praised for its modern facilities and well-maintained appearance, contributing to its overall luxurious feel.