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    Hotel Sheraton Grand Macao (Macau, China)

    Hotel Sheraton Grand Macao (Macau, China)

    About Sheraton Grand Macao

    Guests are requested to present the same credit card used to prepay the booking when checking in at the hotel.

    Top amenities

    • WiFi in lobby
    • Free WiFi
    • Pool
    • Spa(Unavailable)
    • Parking
    • Pets (Unavailable)
    • A/C
    • Restaurant
    • Hotel bar
    • Gym

    Rating overview

    8.8
    trivago Rating Index based on 72523  reviews from:
    • Hotels.com(8.4/10)
    • LocationExcellent  (9.0 / 10)
    • RoomsVery good  (8.3 / 10)
    • ServiceExcellent  (8.9 / 10)
    • CleanlinessExcellent  (9.1 / 10)
    • Value for moneyExcellent  (8.5 / 10)

    Positive Reviews

    positive:

    Rooms are clean, quiet and comfortable

    Guests say rooms are soundproofed and generally very quiet for a large hotel. With luxury amenities and signature Sheraton Sweet Sleeper beds, guests enjoy the comfort and convenience of their rooms.

    positive:

    Great location

    If you're looking to be in the middle of it all, look no further. This hotel is in the heart of the Cotai Strip, which is lined with restaurants and shopping destinations. If you love being in the center of a buzzing city, you'll enjoy this hotel's prime location.

    positive:

    Lots of dining options

    Guests enjoyed the variety of food on the premises. Different types of cuisine plus a buffet-style restaurant mean your taste buds will never get bored. This hotel prides itself on excellent food and friendly service, so you'll be in good hands when you dine on-site.

    Negative Reviews

    negative:

    Staff gets mixed reviews

    Guests say that while some staff members are friendly and attentive, others are not. Additionally, guests have noted mistakes at check-in and service requests without timely follow-up.

    negative:

    Crowds can alter your experience

    The quality of your stay overall will depend on how crowded the hotel is. The Cotai Strip can get especially busy. A popular property with a great location, this hotel can book quickly certain times of the year or for certain events. The number of guests who stay at this resort directly impacts service and overall quality of your stay.

    negative:

    Check-in can be very slow

    More than a few guests commented that the lines and wait times to check in can be excruciating. Be prepared to wait at the front desk for awhile before you can get access to your room.

    All amenities

    Property amenities
    1. Business centre
    2. Café
    3. Entrance hall/lobby
    4. Express check-in
    5. Lift
    6. Gym
    7. Parking
    8. Terrace
    9. Porter service
    10. Hotel bar
    11. Outdoor swimming pool
    12. Hotel safe
    13. Conference rooms
    14. Non-smoking rooms
    15. Computer with Internet
    16. Restaurant
    17. 24-hour reception
    18. On-site boutique shopping
    19. Snack bar
    20. Deck chairs
    21. Laundry service
    22. WiFi in public areas
    23. Room service
    24. 24-hour room service
    25. Fax/Modem access
    26. Concierge
    27. Airport shuttle
    28. Free WiFi in public areas
    29. Pool
    30. Luggage storage
    31. Multilingual staff
    32. Housekeeping
    33. Free WiFi
    34. Breakfast
    35. Kids' pool
    36. Temperature screening
    37. Masks provided
    38. Safe distance
    39. Response protocol
    40. Online check-in/check-out
    41. New safety protocols
    42. Cashless payment
    For children
    1. Cot
    2. Playground
    3. Organized activities for kids
    Accessibility
    1. Wheelchair accessible
    2. Accessible bathroom
    3. Accessible parking
    4. In-room accessibility
    Wellness / Spa
    1. Sauna
    2. Hydrotherapy
    Room amenities
    1. Balcony
    2. Ironing board
    3. Openable windows
    4. Television
    5. Hairdryer
    6. Central heating
    7. Electric kettle
    8. Air conditioning
    9. Minibar
    10. Pay-TV
    11. Satellite TV
    12. Desk
    13. Sitting area
    14. Safe
    15. Cable TV
    16. WiFi
    17. Microwave
    18. Fridge
    19. Free WiFi (rooms)
    Sports facilities
    1. Bike rental
    2. Golf course
    3. Fitness
    4. Indoor tennis court
    5. Yoga
    Theme / Type
    1. Convention hotel
    Food and beverage
    1. Diabetic food

    Arrival / Departure

    1. Check in: 15:00
    2. Check out: 11:00

    Contact

    Estrada do Istmo. s/n,  Macau,  China
    Telephone: +853(2880)2000 | Fax: +852(3813)1506 | 

    Frequently Asked Questions about Sheraton Grand Macao

    • Is there a pool area at Sheraton Grand Macao?

      Yes, Sheraton Grand Macao offers 2 pool areas.

    • Are pets allowed at Sheraton Grand Macao?

      No, Sheraton Grand Macao doesn’t allow pets.

    • Is parking available at Sheraton Grand Macao?

      Yes, Sheraton Grand Macao provides Parking, Accessible parking for guests.

    • What time is check-in and check-out at Sheraton Grand Macao?

      Check-in at Sheraton Grand Macao is available from: . Check-out time is by .

    • Where is Sheraton Grand Macao located?

      Sheraton Grand Macao is located in Estrada do Istmo. s/n, , Macau, China.

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