Hotel Shangri-La Vancouver (Vancouver, Canada)

Visitors were positive about the handy location in the heart of downtown Vancouver. It was close to public transport and just a block away from Robson Street shopping and entertainment district, featuring a wide choice of dining options. Many reviewers, especially those staying on higher floors, were impressed by the city and mountain views through full-length windows in the guest rooms.

With their tasteful interiors, muted pastel shades, Asian influences and wooden furniture, guest rooms received glowing reviews from many reviewers, who described them as clean, comfortable, spacious and well-appointed with cozy beds topped by high quality linens. Five-star touches like spacious marble and granite bathrooms plus bedside controls for lights and curtains also won lots of fans.

Many reviewers paid tribute to the customer service, saying nothing seemed too much trouble for most personnel. Staff were described as well-trained, friendly and attentive. The fine dining restaurant was popular with most guests who left positive reviews of breakfast, lunch and dinner. Guests who used the spa and gym were largely positive about both facilities.

Occasional reports by some guests claimed that their rooms were missed out by the daily housekeeping service resulting in calls to reception to resolve the matter. The free Wi-Fi service suffered from a patchy signal, according to some guests.

Certain rooms at this hotel had insufficiently soundproofed rooms, according to some light sleepers who posted reviews. They reported being able to hear noise from adjacent rooms and sounds from the corridors.

A few critics felt the outdoor pool wasn't all that inviting due to often being in the shade. It was also in view of nearby office blocks.