Rivatas By Ideal

The hotel is particularly noted for its exceptionally spacious rooms and a commitment to outstanding hospitality, making it a memorable choice for guests. Many visitors highlight the consistently clean and well-maintained accommodations, alongside the genuinely helpful and attentive staff, especially within the dining areas. The hotel's culinary offerings, often featuring diverse and delicious buffets, are a significant draw. It is an ideal fit for families traveling with young children, as staff are highly accommodating with special food requests. Couples seeking a comfortable and relaxing retreat, sightseers and pilgrims exploring the city, business travelers looking for a convenient base, and large groups all find the hotel well-suited to their needs. To enhance your stay, consider utilizing the hotel's specialized services for baby food if traveling with infants, and be sure to explore the extensive dining options available.

Facilities & Amenities
The hotel offers a range of facilities, though guest experiences with some vary. Most guests appreciate the presence of a bar and a swimming pool, with many describing the pool as nice and well-maintained, while some note it might be small or neglected. A fitness center is available, generally considered well-equipped, though one guest mentioned a cleanliness issue in its washroom. Wi-Fi is provided, and while some guests found it reliable, a notable number reported it to be very slow or problematic. Parking facilities are available, though some found them a bit challenging. The television in rooms typically offers Indian channels, with English channels requiring a specific request, and some guests felt the screen size could be larger. The air conditioning system is centrally controlled, which means guests cannot always adjust it independently, and some reported it being turned off at night.

Cleanliness & Room Comfort
Guests frequently praise the spacious rooms and overall cleanliness of the hotel, noting the well-maintained environment. The comfortable beds and fluffy pillows are often highlighted as conducive to a restful night's sleep, though a few guests reported issues like sagging mattresses or back pain. While many rooms are described as being in good condition with modern conveniences, some reviews indicate that certain suites appear worn, with old stained furniture, rusted bins, or poorly repaired elements, suggesting a need for refurbishment. In-room amenities generally include essentials like kettles and toiletries, but some guests noted empty minibars or a lack of basic features like bedside plugs. Noise levels can be a concern for some, with reports of loud music from nearby establishments or street sounds, while others found the rooms quiet. Bathrooms are typically spacious and clean with good water supply and hot water, though isolated incidents of clogged drains or deficient hot water were mentioned.

Dining & Food Quality
The hotel's dining experience receives extensive feedback, with the breakfast buffet often highlighted for its variety and quality, though some guests found the options limited or more suited to local tastes. The main restaurant is widely praised for its excellent food quality, delicious flavors, and appealing ambiance, offering a wide variety of Indian and international dishes. Many guests commend the freshness, hygiene, and generous portion sizes. However, a few guests expressed disappointment with the taste and slow service in the restaurant, describing it as subpar. Room service is generally considered good and attentive, but some guests experienced significant delays and long wait times for orders. A standout feature for many is the hotel's exceptional willingness to prepare specific baby-centric food upon request, which is a huge convenience for parents. The bar is also noted as a pleasant spot for drinks.

Location & Accessibility
The hotel's central location is a significant advantage for many guests, placing it in a quiet area away from the city's main hustle and bustle, yet still conveniently close to various points of interest. It is within a short distance of nearby attractions like the shopping mall, other restaurants, and pubs, making it easy to explore on foot. While some guests found its proximity to the old city and the Ganges to be ideal, others noted that key pilgrimage sites like the Kashi Vishwanath Temple are a 30-45 minute drive away, making it slightly less convenient for direct tourist access. The hotel provides excellent support for public transportation and airport transfers, with a helpful travel desk assisting with local transport and tour arrangements. Parking facilities are available, though some guests found them to be somewhat challenging.

Staff & Service
The friendly staff and attentive service are consistently lauded as one of the hotel's strongest assets. Guests frequently commend the team's politeness, helpfulness, and willingness to go above and beyond to ensure a comfortable stay. The quick check-in process is often highlighted, and staff are noted for accommodating requests like luggage storage and early arrivals. The housekeeping team receives high praise for maintaining immaculate rooms and even creating decorative towel art. The restaurant team is particularly singled out for their exceptional service, attentiveness, and genuine care, often remembering guest preferences and providing thoughtful recommendations. Many guests appreciate the hotel's special services, such as providing baby-centric food and assisting with tour planning, which significantly enhances the overall experience. While most feedback is overwhelmingly positive, a few guests reported isolated incidents of unhelpful or rude staff, particularly at the front desk, or perceived a lack of proactive service.

Additional Information
Guests should be aware that the hotel is undergoing ongoing renovations, which means some amenities might not be fully functional during their stay. There have been concerns raised about key card security, as room numbers are reportedly written directly on the cards, posing a potential risk if lost. The centralized air conditioning system is controlled by the front desk, limiting individual room temperature adjustments. While many guests perceive the hotel as offering good value perception for its services, some feel it is marketed as a four-star property but operates more like a two or three-star, especially given its pricing. There have also been reports of issues with a membership program, where guests felt pressured to join but did not receive the promised benefits. A unique amenity mentioned is an on-site saree shop, which some guests found convenient.