Resorts World Awana

Resorts World Awana offers a unique blend of tranquil natural surroundings and convenient access to the vibrant attractions of Genting Highlands, making it a memorable destination. Its signature feature is its serene, mid-hill location, providing a peaceful escape with stunning golf course and mountain views, while still offering a free shuttle service to the Genting Premium Outlet and cable car station. This combination makes it an ideal choice for families seeking a relaxing getaway with activities for children, nature lovers who appreciate the fresh air and guided walks, and shoppers looking for easy access to retail therapy. Guests consistently highlight the hotel's spacious rooms and generally friendly staff. To enhance your stay, consider utilizing the hotel's nature trails for a refreshing experience and be mindful of the shuttle bus schedule, especially during peak hours, as capacity can be limited.

Facilities & Amenities
The hotel provides a wide array of facilities designed to enhance the guest experience. The swimming pool is a popular highlight, often described as heated and featuring a kids' play area, making it suitable for all ages. Guests also appreciate the well-equipped fitness center, which boasts modern Technogym equipment and dedicated spaces for yoga. For those seeking outdoor activities, the hotel offers engaging nature walks and trails, with many guests praising the knowledgeable and friendly guides who lead these excursions. While the golf course is visually appealing, some guests noted issues with the driving range and access. Additionally, the hotel features a spacious lobby area with board games and pool tables, and convenient water dispensers are available on each floor, providing easy access to hot and cold water. Free Wi-Fi is also provided throughout the property.

Cleanliness & Room Comfort
Guest feedback on room cleanliness and comfort is varied. Many rooms are described as spacious, bright, and recently renovated, offering comfortable beds that ensure a restful sleep. However, some guests reported issues with overall cleanliness, mentioning dust, ants, or dirty balconies. While bathrooms are generally functional, some found them outdated or noted issues like loose toilet seats or slow-draining sinks. In-room amenities are often considered basic, with some guests mentioning a lack of power points, kettles, or specific toiletries, though some items can be requested. Noise can be a concern, with reports of construction noise impacting tranquility, and thin walls sometimes allowing neighbor noise or sounds from hotel events to be heard.

Dining & Food Quality
Feedback regarding the hotel's dining options, particularly breakfast, is mixed. While some guests found the breakfast offerings to be decent with a variety of choices, many expressed significant disappointment, describing the food as cold, tasteless, or lacking variety. Some reviews specifically mentioned limited options for vegetarian guests. The Ayu Awana restaurant generally receives more positive comments for its food quality, with specific dishes being praised. The poolside cafe and hotpot restaurant also offer dining experiences, though some guests noted issues with service speed or specific menu items. The Ramadan buffet was highlighted by some as good value, despite occasional issues with grilling fumes.

Location & Accessibility
The hotel's mid-hill location is a significant draw, offering a serene and peaceful environment away from the main hustle and bustle of Genting Highlands. Its proximity to the Genting Premium Outlet (GPO) is a major advantage, with a free shuttle bus service provided hourly to both the GPO and the Awana Skyway cable car station. This shuttle is highly convenient for accessing shopping and the main attractions, though guests frequently noted issues with its capacity during peak times, leading to long queues and delays. Parking is available but is often described as being a considerable distance from the lobby and incurs a fee, which some guests found inconvenient. Reaching the Skyworld theme park or other main Genting attractions typically requires a 15-20 minute drive or a combination of the shuttle and cable car.

Staff & Service
The hotel staff generally receive high praise for their friendliness and helpfulness, with many guests highlighting their attentive and welcoming demeanor. Staff members in the restaurants and those leading nature walks are particularly commended for their excellent service. The check-in and check-out processes, however, received mixed reviews; while some found them quick and smooth, others experienced long queues and delays, especially during busy periods. Housekeeping services also garnered varied feedback, with some guests reporting prompt and efficient service, while others noted issues with rooms not being thoroughly cleaned or amenities not being replenished. Overall, the staff's efforts to assist guests and provide a positive experience are frequently mentioned, despite some inconsistencies in specific service areas.

Additional Information
Guests should be aware of several important details that may impact their stay. The hotel has experienced power outages, which, while disruptive, were often handled with offers of refunds or complimentary services by the management. Ongoing construction in the vicinity can lead to noise and affect views, which some guests found bothersome. Many rooms feature a balcony, providing pleasant views and fresh air, though some reported these areas could be dirty. For parking, guests noted that the hotel primarily uses Touch 'n Go for payment, and issues with topping up cards or the distance of the parking area from the lobby were common frustrations. Some guests also raised concerns about room security, citing instances of doors not being properly secured upon arrival.