Residence Inn by Marriott Anchorage Midtown

The hotel is widely recognized for its spacious suites featuring full kitchens, making it a highly suitable option for families and extended-stay guests seeking comfort and convenience. Many guests appreciate the complimentary breakfast and the overall cleanliness of the accommodations. While the staff often receives praise for their friendliness and helpfulness, there are also notable instances of negative interactions and service issues. The hotel's amenities, including the pool and gym, are generally well-received, though some maintenance concerns have been raised. For pet owners, the hotel offers a welcoming environment. To ensure a smooth experience, guests are advised to confirm room cleanliness upon arrival and be aware of potential issues with air conditioning.

Facilities & Amenities
Guests frequently highlight the convenience of the spacious suites, which come equipped with full kitchens including a refrigerator, stovetop, microwave, dishwasher, and a full complement of pots, pans, dishes, and cutlery. This feature is particularly valued for longer stays. The hotel also offers a gym and a swimming pool, though feedback on the pool and hot tub is mixed, with some reporting issues with cleanliness, temperature, or maintenance. Free Wi-Fi is available, and laundry rooms are on-site, although the cost for use is noted as high by some. A 24-hour market provides snacks and essentials, and some suites even feature fireplaces, adding to the comfort.

Cleanliness & Room Comfort
Many guests describe their rooms as clean and comfortable, appreciating the quiet atmosphere conducive to rest. The spacious bathrooms and the design with separate sleeping areas are often praised. However, a significant number of reviews indicate issues with dirty rooms upon arrival, citing instances of hair, mold, dirty socks, food residue, and even cockroaches. Some rooms are noted as appearing dated or showing signs of age. A recurring complaint is AC not working, leading to hot rooms. Other comfort concerns include poor lighting, noisy furnaces, and occasional street noise or noise from upstairs neighbors.

Dining & Food Quality
The complimentary breakfast is a consistent highlight, frequently described as good, amazing, fresh, and hot. Guests appreciate the wide variety of options available at the breakfast buffet, which includes both hot and cold items, as well as vegetarian selections. The setup of the dining room is also well-received, providing a pleasant start to the day. While the breakfast generally garners positive feedback, some guests have noted that the breakfast options limited for specific dietary needs or that staff are too quick to close the breakfast area at the designated time.

Location & Accessibility
The hotel's location is considered convenient for guests traveling by car, offering easy access to major roads and a short drive to downtown areas and the airport. It is generally perceived as being in a safe part of town and provides ample free parking. Guests also appreciate its proximity to a grocery store. However, it is important to note that there is nothing within walking distance for dining or shopping, as the hotel is situated near a business park. The airport shuttle service operates uniquely by arranging Lyft rides, which can sometimes lead to initial confusion for guests expecting a traditional hotel bus.

Staff & Service
Many guests commend the friendly, helpful, attentive, and professional staff, with particular praise for the housekeeping staff and the breakfast team. The quick check-in process and the overall responsive staff contribute to a positive experience for many. However, a notable portion of reviews report unfriendly or indifferent front desk staff, citing instances of poor customer service and rude interactions when addressing issues such as room cleanliness, air conditioning problems, or accessibility requests. Some guests have also experienced difficulties with billing accuracy and receiving timely follow-up from management.

Additional Information
The hotel maintains a pet-friendly policy, which is a significant advantage for guests traveling with animals. Some reviews mention a destination fee being applied, though its inclusions are not always clearly communicated. While laundry facilities are available on-site, their cost is considered high by several guests. A recurring issue highlighted in reviews is the AC not working in some rooms, which has occasionally led to guests receiving compensation. The airport shuttle service, which utilizes Lyft, is a unique aspect of the hotel's transportation offerings. Guests have also reported issues with billing discrepancies and challenges with Marriott Bonvoy account updates.