Outrigger Mauritius Beach Resort

The hotel is highly regarded for its stunning beachfront location and direct access to a vibrant house reef, offering exceptional snorkeling opportunities right from the shore. Guests consistently highlight the exceptional staff service, noting their friendliness and attentiveness, which significantly enhances the overall experience. While the rooms are spacious and clean, many guests observe that they are somewhat dated, though still comfortable. The hotel provides diverse dining options across its various restaurants, catering to a range of tastes. The atmosphere is generally described as relaxed and uncrowded, making it an ideal destination for families seeking a comprehensive holiday, couples desiring a peaceful and romantic escape, and marine enthusiasts eager to explore underwater life. To maximize your stay, it is advisable to book popular à la carte restaurants in advance and consider bringing aqua shoes for comfortable beach exploration.

Facilities & Amenities
The hotel boasts multiple spacious pools, including a large main pool and a serene adult-only pool, which guests find clean and rarely overcrowded, contributing to a relaxed atmosphere. The beach is consistently praised as stunning, with clear waters and ample shaded areas, perfect for unwinding. A significant draw is the availability of free water sports, such as kayaking, paddleboarding, glass-bottom boat trips, and snorkeling excursions, with sufficient equipment for guests. For those seeking active pursuits, the hotel offers a well-equipped gym, tennis courts, and table tennis. A spa is also available, featuring a sauna and hammam, though some areas may be undergoing renovation. Wi-Fi is generally reliable throughout the property, and a dedicated kids' club provides entertainment for younger guests, making it a suitable choice for families.

Cleanliness & Room Comfort
Guest rooms are widely described as spacious and consistently clean, providing a comfortable retreat. However, a common observation is that the rooms appear dated or old, with some guests suggesting a need for renovation or refurbishment. Despite this, the comfortable beds and high-quality linens are frequently commended, ensuring a restful night's sleep. Rooms are well-appointed with amenities such as large bathrooms, some featuring spacious bathtubs and unique outdoor showers. Practical additions like coffee machines, tea-making facilities, iron, and hair dryers are appreciated. Bottled water is replenished daily. While generally quiet, some guests note minor noise from adjacent rooms or outside due to older window seals. Occasional reports of ants or geckos are mentioned, particularly in ground-floor rooms, but housekeeping typically addresses these promptly.

Dining & Food Quality
The hotel offers a wide variety of dining options across its restaurants, including the Mercado buffet, Edgewater, Le Bleu, and the Plantation Club, often featuring themed dinners. The food is frequently described as delicious and exceeding expectations, with particular praise for seafood dishes and desserts. However, feedback is mixed, with some guests finding the main buffet to be bland or repetitive, and vegetarian options sometimes limited. The Edgewater restaurant is highly recommended for its food quality and service, often requiring advance booking. Le Bleu provides casual options like pizza and burgers, suitable for quick meals. While breakfast generally offers a wide choice, including made-to-order items, bar service can be slow, and some cocktails are perceived as watery or made with syrups. Overall dining service can be inconsistent, with long waiting times reported at the main buffet and bars.

Location & Accessibility
The hotel is situated in a beautiful, serene, and green setting on the south coast, near Bel Ombre, offering a tranquil "tropical paradise" ambiance. Its proximity to nature reserves, waterfalls, and hiking trails makes it a good base for exploring the southern part of the island. However, the location is described as somewhat remote, requiring guests to arrange taxis or car hire for visits to markets or other areas like Port Louis, as public transport is not readily available nearby. Private parking is provided on-site for convenience. Within the hotel grounds, the resort is large and spacious, allowing for pleasant walks. While some rooms are located further from the main facilities, a buggy service is available to assist guests with transportation around the expansive property.

Staff & Service
The hotel's staff consistently receives overwhelming praise, being highlighted as its most significant asset. Guests frequently describe them as exceptionally friendly, helpful, attentive, welcoming, and professional, often going above and beyond to ensure a memorable stay. The check-in and check-out processes are noted as smooth and efficient, often accompanied by welcome drinks and cold towels. Housekeeping is commended for its thoroughness and special touches, such as towel art. While overall service at bars and the main buffet can sometimes be slow or uncoordinated, individual staff members across all departments are frequently singled out for their warmth, efficiency, and personal touch. The concierge and reception teams are particularly helpful in arranging excursions and promptly resolving any issues that arise during a guest's stay.

Additional Information
The hotel offers day packages, which can lead to the main pool area becoming overcrowded on weekends, impacting the experience for in-house guests. The all-inclusive package is generally considered good value, though some guests note that certain premium drinks, specific menu items, or mini-bar contents may not be included. The hotel is undergoing ongoing renovations and refurbishments, which explains why some areas or room features might appear dated. Guests should be aware of late check-out fees if they wish to extend their stay beyond the standard time. The expansive grounds are home to native birds, geckos, and occasionally stray cats or dogs, which some guests find charming, while others note they can be present near dining areas. Communication regarding restaurant booking rules or activity schedules can sometimes be inconsistent, requiring guests to clarify details.