New Wave Shah Alam

The hotel is frequently described as a budget-friendly option, with many guests noting its affordability. The location is also mentioned as being convenient, with easy access to nearby amenities and transportation. However, some guests have reported issues with cleanliness and maintenance, which appear to detract from the overall experience. While some find it adequate for a short stay, others express significant dissatisfaction with the conditions.

Several guests have commented on the hotel's amenities and facilities, with mixed reviews. While the Wi-Fi is often praised for its reliability and speed, other aspects receive criticism. Some reviewers mention the presence of a working elevator, while others note the absence of basic amenities such as a water dispenser, bottled water, or a water heater. The availability of parking is also a point of contention, with some finding ample parking in front of the hotel, while others report limited parking spaces and difficulties finding a spot. The lack of an iron in a hygienic area is also a recurring concern.

Cleanliness and room comfort appear to be significant issues for many guests. Numerous reviews mention dirty bedsheets with yellow stains and hairs, as well as dusty floors. Some guests have reported finding cockroaches and other pests in their rooms and bathrooms. The condition of the bathrooms is frequently criticized, with reports of clogged sinks, malfunctioning lights, and water leaking from the toilet. Poor air ventilation and unpleasant smells are also recurring complaints, contributing to a generally negative perception of the room's cleanliness and comfort.

Dining and food quality are not extensively discussed in the reviews, but some recurring comments do emerge. The absence of a water dispenser or bottled water in the rooms is noted by several guests. While the hotel itself does not appear to offer extensive dining options, the proximity to nearby eateries is mentioned as a positive aspect. Guests appreciate the variety of food choices available within walking distance, though the selection is sometimes described as limited. The lack of in-room beverage options is a minor but consistent point of dissatisfaction.

The hotel's location is frequently mentioned, with many guests highlighting its convenient access to nearby amenities and transportation. Its proximity to Subang Jaya's LRT station is noted as a positive feature, making it easy to access other parts of the city. The hotel's location near a busy highway is also mentioned, although this is sometimes perceived as a drawback due to potential noise. While some find the parking situation adequate, others report that parking can be difficult, especially when the hotel is busy. The central location is generally seen as an advantage for those looking to explore the area.

Several reviewers express concerns about the behavior and professionalism of the staff. Some guests report encountering rude or unhelpful receptionists, particularly foreign staff members who struggle with English or Bahasa. The lack of respect shown to customers is a recurring complaint, with some reviewers describing the staff's behavior as cheap or dog-like. Poor room service is also mentioned, with guests reporting that their requests for new towels or cleaning supplies were ignored. The unprofessional staff appears to be a significant source of dissatisfaction for many guests.

Many guests express concerns about the presence of pests, particularly cockroaches and bedbugs. Numerous reviews mention finding cockroaches in the rooms, bathrooms, and even falling from the air conditioning unit. Some guests also report being bitten by bedbugs during their stay. The presence of rats in the hallway is another disturbing issue mentioned by multiple reviewers. The pest infestation is a major deterrent for many potential guests, raising serious concerns about hygiene and sanitation.

The overall sentiment regarding value and satisfaction is mixed, with many guests acknowledging the hotel's affordability but expressing reservations about its cleanliness and maintenance. While some find the hotel adequate for a short, budget-friendly stay, others feel that the poor conditions outweigh the low price. The recurring issues with cleanliness, pests, and unprofessional staff significantly detract from the overall experience. The hotel appears to be best suited for budget-conscious travellers who are willing to overlook certain shortcomings in exchange for a cheap place to sleep, but it may not be suitable for those seeking a comfortable or hygienic stay.