Hotel Miramar Singapore

The hotel offers a generally comfortable stay, often highlighted by its spacious rooms and a convenient location near the Singapore River. Its proximity to Clarke Quay and Havelock MRT station makes it a practical base for exploring the city. Guests frequently commend the good breakfast and the helpfulness of many staff members. While some aspects of the hotel are noted as dated, it remains a popular choice for sightseers and cruise passengers seeking a pre or post-cruise stay. Families appreciate the generous room sizes, and business travelers find its central location beneficial. To enhance your experience, guests recommend utilizing the efficient public transport system, with a bus stop right outside, and being prepared for the hotel's traditional aesthetic, as some areas are showing their age.

Facilities & Amenities
The hotel provides a range of facilities for guest convenience, though feedback on their condition is mixed. The swimming pool is described as large and pleasant for a quick dip, but some guests found the area to be run down, tired, or lacking amenities like bar service or available towels. The gym is noted as small, windowless, and equipped with limited or outdated machines, often without towels or water. Most guests found the Wi-Fi to be reliable, though a few reported poor signal strength on higher floors. A useful on-site launderette is available, and free bottled water is provided in rooms. A common complaint revolves around the scarcity of power sockets in rooms, though some guests appreciated finding extension leads in drawers. Luggage storage is also available and well-regarded.

Cleanliness & Room Comfort
Guests generally find the rooms to be clean and well-kept, with many praising the spacious layouts, which are particularly suitable for families. The comfortable beds and good quality linen contribute to a restful stay. However, the overall condition of the rooms often receives mixed feedback, with many describing them as tired, dated, or in need of renovation. Some bathrooms have been updated, while others are noted as falling apart or requiring repair, with issues like rusty patches or broken sink plugs. Noise levels can vary; some guests experienced street noise, loud air conditioning, or poor soundproofing, hearing neighbors showering, while others found their rooms quiet. In-room amenities include a kettle, fridge, and toiletries, though the TVs are often described as small with poor connection. Some guests also reported a musty smell in corridors or rooms.

Dining & Food Quality
The hotel's dining options receive largely positive feedback, particularly the breakfast buffet, which is consistently praised for its wide selection and quality. Guests highlight the extensive choices, catering to both Asian and European tastes, and the popular egg station. While most found the breakfast to be excellent and plentiful, a few noted that food could be cold if not accessed early. The Japanese restaurant on the first floor is frequently mentioned as a standout, offering a "super nice" and "fantastic" dining experience with good value. The hotel also features international all-you-can-eat buffets, which are considered good value, especially with the option for unlimited wine and beer. The bar is available, though some guests found it expensive or lacking in non-alcoholic options. One detailed review raised concerns about food hygiene practices at the breakfast buffet, specifically regarding lids being left open.

Location & Accessibility
The hotel's central location is a significant advantage, making it a convenient base for exploring the city. It is within easy walking distance of popular areas such as Clarke Quay and Robertson Quay, known for their dining and entertainment options, and also close to Chinatown. The Singapore River is directly opposite, offering pleasant walking paths. Public transport access is excellent, with a bus stop conveniently located right outside the hotel and the Havelock MRT station just a 5 to 10-minute walk away, providing easy connections across the city. The hotel is also on the route for the Hop On Hop Off bus. While generally well-regarded, some guests found the immediate surroundings "a bit out of the way" for walking to major attractions in the heat, and noted that external surfaces were not wheelchair friendly. Parking is available for guests.

Staff & Service
Feedback on the hotel's staff and service is notably mixed. Many guests commend the friendly staff, highlighting their helpfulness, attentiveness, and excellent service, particularly from the concierge team and bell staff who assist with taxis and luggage. Housekeeping is also often praised for maintaining clean rooms. However, a recurring theme in reviews points to issues with the front desk staff, who are frequently described as unfriendly, rude, unwelcoming, or standoffish, especially during check-in and check-out. Some guests experienced delays during check-in or encountered difficulties with requests like early check-in or charges for extra beds for children. There are also reports of staff being unaccommodating regarding specific requests or handling issues like security deposit refunds. Despite these concerns, many guests still found the overall service experience positive due to the efforts of other team members.

Additional Information
A consistent point of feedback concerns the security deposit required at check-in, typically ranging from $50 to $100, with many guests reporting significant delays in receiving refunds, sometimes taking up to two weeks. Despite being advertised as a 4-star hotel, many guests perceive it as a 3-star property due to its age and the condition of some facilities. While some guests received free room upgrades, others found even these upgraded rooms to be basic or not meeting expectations. There were isolated reports of road digging noise outside the hotel late at night for several consecutive nights. Guests should also note the limited TV channels available in rooms and the absence of an information book detailing hotel facilities. The hotel's age is a frequent comment, with descriptions like "old," "tired," and "outdated" appearing often in reviews.