Inn at the Quay

The hotel offers a memorable experience, primarily due to its stunning waterfront views of the Fraser River and the adjacent boardwalk, providing a peaceful and scenic backdrop for guests. Its prime location in New Westminster is consistently highlighted, offering easy access to the SkyTrain, numerous restaurants, and a vibrant market. Guests frequently commend the hotel's cleanliness, the exceptional comfort of its beds, and the generally friendly and helpful staff. This makes it an ideal choice for couples seeking a relaxing getaway, families exploring the area with convenient access to activities, business travelers needing a comfortable and well-located base, and sightseers looking to explore both New Westminster and easily access downtown Vancouver. To enhance your stay, consider requesting a room on a higher floor for even more breathtaking vistas, be mindful of potential train noise, and clarify parking charges upon arrival to avoid surprises.

Facilities & Amenities
Guests frequently comment on the hotel's amenities, with the availability of Wi-Fi being a common point, though some report inconsistent accessibility. A notable absence for many is a swimming pool or hot tub, which some guests mistakenly expected or wished for, impacting their leisure options. The hotel provides coffee facilities in rooms, but the environmental impact of the single-use plastic packaging and large plastic containers for each coffee bag is a recurring concern for environmentally conscious guests. Furthermore, some find the placement of the coffee maker in the bathroom to be unhygienic and inconvenient. While a fitness center is available, a few guests have noted that the equipment has been downgraded from what was previously offered or advertised. There is also a Level 2 EV charger available, which is a convenience for electric vehicle owners.

Cleanliness & Room Comfort
Guests consistently praise the hotel's cleanliness, describing rooms as spotless and well-maintained. The beds receive high acclaim for their exceptional comfort, often noted as having pocket coil mattresses and a fantastic collection of pillows, ensuring a restful night's sleep. Many rooms are described as spacious and feature balconies that offer beautiful river views, enhancing the overall experience. However, feedback on noise levels is mixed; while some rooms are quiet, others report disturbances from trains, hallways, or street noise, and some mention loud AC units. Some guests find the rooms and furniture to be outdated or tired, suggesting a need for renovation. Recurring issues include bathroom concerns such as poor drainage, low toilets, or uncleanliness in some instances. Additionally, the absence of a microwave and kettle in rooms is a common point of disappointment for many.

Dining & Food Quality
While the hotel does not offer a complimentary breakfast, guests have numerous dining options nearby. The on-site Boathouse restaurant is frequently mentioned for its excellent food, serving both breakfast and dinner, and offering convenient access directly from the hotel. Many guests also highly recommend Angelina's Dutch Corner, a cozy spot known for its hearty portions and friendly service, located within walking distance. The hotel's proximity to a wide array of nearby restaurants and the River Market provides extensive choices for meals, snacks, and coffee, catering to various tastes and preferences. Some guests note the lack of traditional room service food options, though quick snacks or drinks may be available. Overall, the quality of food at the accessible dining establishments is well-regarded, making up for the absence of in-house dining facilities.

Location & Accessibility
The hotel's central location in New Westminster is a significant draw, offering direct access to the picturesque waterfront boardwalk and stunning river views. Its proximity to the SkyTrain station is highly valued, providing convenient and quick transit to downtown Vancouver and other areas, making it ideal for exploring the city without a car. Guests appreciate being within easy walking distance of numerous restaurants, shops, and the River Market, ensuring a vibrant and accessible environment. Parking is available, often described as ample and underground, but the daily fee is a frequent point of contention, as it is not included in the room rate. Some guests report initial difficulty finding the parking entrance or navigating the parkade. Additionally, the area is subject to ongoing road construction, which can occasionally impede access, and train noise from nearby tracks is noted by some, particularly those sensitive to sound.

Staff & Service
The hotel staff generally receives high praise for their friendliness, helpfulness, and attentiveness, with many guests highlighting their willingness to go above and beyond to ensure a comfortable stay, especially for families or those with specific needs. The check-in and check-out processes are typically described as quick and efficient. However, feedback on staff consistency is mixed; while many encounters are positive, some guests report instances of unfriendly or unwelcoming attitudes from certain individuals, particularly at the front desk, leading to a less positive initial impression. Housekeeping staff, in particular, are often commended for their thoroughness and pleasant demeanor. Despite occasional inconsistencies, the overall sentiment is that the staff strives to be accommodating and responsive to guest requests, contributing positively to the stay experience.

Additional Information
Guests should be aware of several unique aspects that may impact their stay. The hotel has a pet-friendly policy, which is appreciated by many traveling with animals, though some guests note challenges in finding suitable outdoor potty areas nearby and perceive the policy as somewhat restrictive. A recurring environmental concern is the hotel's use of single-serve coffee packaging, which generates significant plastic waste, prompting calls for more sustainable options. For solo travelers, particularly females, security concerns have been raised regarding the absence of a keycard requirement for elevator access to guest floors and the occasional lack of a visible presence at the front desk during late hours. Additionally, some guests have experienced issues with the TV package, finding the channel selection limited or lacking on-demand options.