Hotel Indigo Dubai Downtown By Ihg

This hotel stands out for its unique and beautiful decor, featuring a chic and attractive design with quirky art deco elements that create a stylish and welcoming atmosphere. Guests consistently highlight the exceptional service provided by the staff, the delicious and varied breakfast, and the impeccable cleanliness of the property. Its convenient location near major attractions makes it an excellent choice for sightseers and business travelers seeking easy access to the city's highlights. Couples appreciate the hotel's ambiance for a short break, while families find the spacious rooms accommodating. To enhance your stay, consider requesting a room with a canal view for a pleasant outlook, and be mindful that some construction noise might be present in the vicinity, though rooms are generally well-insulated.

Facilities & Amenities
The hotel offers a range of well-regarded facilities for guest convenience and relaxation. Many guests appreciate the gym, described as nice, well-equipped, and available 24 hours, allowing for flexible workouts. The pool area, often highlighted as beautiful and stylish, provides a relaxing space with a bar, and is noted for being heated. However, some guests observed that the pool area can be in the shade for parts of the day and may face views of roads or ongoing construction. A spa is also available on-site for those seeking relaxation. Guests consistently praise the free Wi-Fi, noting its excellent and reliable service throughout the property. The lobby is mentioned by some as being small with limited seating, which can be a minor inconvenience when waiting.

Cleanliness & Room Comfort
Guests consistently commend the cleanliness of the rooms, describing them as spotless, very clean, and impeccably maintained with daily service. Room comfort is frequently praised, with many highlighting the spacious and beautifully decorated interiors, often featuring unique and modern designs. The beds are widely reported as wonderfully comfortable, ensuring a restful sleep, though a few guests found them to be too soft. In-room amenities are noted as top-notch, including a fridge, coffee machine, and quality bath products. However, some guests mentioned that the lighting in the room could be insufficient, making it feel dark in the evenings, and a few noted issues like a bathroom door lacking a locking mechanism or the shower being in the bath. Noise levels receive mixed feedback; while rooms are generally well-insulated from internal hotel sounds, several reviews mention noise from nearby highways and construction sites, which can be disturbing, especially at night.

Dining & Food Quality
Breakfast at the hotel receives widespread acclaim, consistently described as delicious, complete, and superb. Guests are impressed by the amazing choice and wide variety of options, encompassing international, Middle Eastern, European, and Asian cuisines, all beautifully presented and regularly replenished. The food quality is highlighted as fresh and of a high standard, with the coffee frequently praised as fantastic and exceptional. While most guests find the breakfast offerings extensive, a few noted a desire for more diversity, particularly regarding Indian options, and some observed that the juices were not very fresh. The main restaurant, Open Sesame, is commended for its fantastic and delicious dinner options, offering variety and a pleasant, chill atmosphere. However, feedback on other dining experiences is mixed; some found the pool bar food disappointing and expensive, and the dinner menu for half-board guests was occasionally described as basic, limited, or quickly becoming boring, with some dishes being lukewarm or bland.

Location & Accessibility
The hotel boasts a convenient location, frequently highlighted for its proximity to the Dubai Mall and Burj Khalifa, often described as a 10 to 15-minute walk. This makes it an ideal base for exploring downtown attractions. While the walking distance is appreciated by many, some guests note that it can be challenging during hot weather, making taxis a more practical option for getting around, which are generally found to be cheap and convenient. Feedback on public transport accessibility is mixed, with some finding the hotel a bit far from metro stations. The hotel offers a shuttle bus service to the Dubai Mall, though its limited schedule was not convenient for all guests. The surrounding area is noted for ongoing construction sites and proximity to a highway, which can impact views and contribute to noise, though some rooms offer pleasant canal views.

Staff & Service
The staff and service at the hotel consistently receive exceptional praise, being highlighted as a major strength. Guests describe the team as super friendly, remarkably helpful, and exceptionally kind and attentive, always greeting visitors with a warm welcome and a smile. The check-in process is often noted as quick and efficient, with staff frequently accommodating early arrivals and special requests, contributing to a smooth start to the stay. The housekeeping team is commended for keeping rooms spotless, fresh, and in perfect condition, often adding thoughtful touches. Guests appreciate the staff's willingness to go above and beyond, providing prompt support and valuable local tips. Overall, the hotel's commitment to providing attentive service and a welcoming atmosphere is a recurring theme, making guests feel valued and well-cared for throughout their visit.