Holiday Inn Express & Suites Langley By Ihg

This hotel stands out for its unwavering commitment to cleanliness and the consistently exceptional staff who go above and beyond to ensure a pleasant stay. Guests frequently highlight the hotel's immaculate condition, from the lobby to the rooms, creating a welcoming environment. The complimentary breakfast is another top feature, offering a wide variety of hot and cold options that receive high praise. Its convenient location with easy highway access and proximity to numerous amenities makes it an ideal choice for various travelers. Families appreciate the spacious rooms and breakfast, while business travelers and couples find the comfortable accommodations and attentive service conducive to a relaxing stay. Pet owners also find the hotel accommodating. For a quieter experience, guests are advised to request a room away from the highway, and arriving early for breakfast can help avoid crowds during busy periods.

Facilities & Amenities
The hotel offers a range of facilities designed to enhance guest comfort and convenience. The indoor pool and hot tub are popular amenities, providing a relaxing space, though some guests have noted concerns about the pool water clarity and its smaller size, especially when private swimming lessons are in progress. A sauna is also available, but guests may need to turn it on in advance to allow it to heat up. For those looking to maintain their workout routine, a well-equipped fitness center is on-site. Free Wi-Fi is generally reliable throughout the property, ensuring guests can stay connected. Ample and free parking is provided, with some spaces designated for Tesla Super Chargers, though finding a spot late at night can occasionally be challenging due to heavy trucks also using the lot. A convenient DIY laundry room is also available for guest use.

Cleanliness & Room Comfort
Guests consistently commend the hotel for its exceptional cleanliness, with rooms described as immaculate, well-maintained, and fresh. The spacious rooms often feature a modern look and updated decor, contributing to a pleasant atmosphere. While many guests praise the comfortable beds and quality linens, ensuring a restful night's sleep, the pull-out couch mattresses in family suites are frequently cited as being very uncomfortable and springy. Noise levels receive mixed feedback; some rooms are quiet, but those facing the highway or near high-traffic areas like the parking lot, laundry room, or front desk can experience significant noise from traffic, other guests, or hotel operations. Bathrooms are generally found to be very clean and bright, though some are described as tiny or having issues with water pressure or toilet paper holder placement. Some guests also reported issues with scratchy sheets or dirty towels.

Dining & Food Quality
The complimentary breakfast is a major highlight for most guests, consistently receiving high praise for its quality, variety, and plentiful options. The hot breakfast selection typically includes items like eggs, sausages, pancakes, and even popular cinnamon buns, alongside fresh fruit, yogurt, cereals, and baked goods. While the food is generally well-received, some guests have noted that hot items like eggs can occasionally be rubbery or salty, and replenishment can be slow during peak times. The use of plastic plates and cutlery is a common observation. A coffee station is available throughout the day, providing convenient access to beverages. The hotel's location also offers the advantage of numerous restaurants within walking distance, including a popular diner next door, providing additional dining choices for guests.

Location & Accessibility
The hotel boasts a highly convenient and central location, making it easily accessible for travelers. Situated just off Highway 1, it offers quick and straightforward access for those arriving by car. Guests appreciate its proximity to a wide array of amenities, including various restaurants, shops, and gas stations, many of which are within walking distance. This makes it an excellent base for exploring the local area or for those needing quick access to services. While the hotel provides free and plentiful parking, some guests have noted that the lot can become busy, especially at night, due to the presence of heavy trucks or the dedicated Tesla Super Charger stations. The surrounding neighborhood is generally considered safe and suitable for leisurely walks.

Staff & Service
The hotel staff consistently receives high praise for their friendliness, helpfulness, and accommodating nature. Many guests highlight how staff members go above and beyond, from providing a warm welcome at check-in to assisting with specific requests. The check-in and check-out processes are generally described as smooth and efficient. Housekeeping is frequently commended for their attention to detail and for keeping rooms exceptionally clean. However, feedback on service is not entirely uniform; some guests have reported less positive interactions, particularly concerning issues with booking changes or cancellations, where communication was perceived as poor or staff were unable to resolve complex issues. Despite these isolated incidents, the overall sentiment points to a dedicated team committed to providing excellent service and making guests feel valued.

Additional Information
Guests should be aware of several additional aspects that may impact their stay. While the hotel has a pet-friendly policy, some guests have found it restrictive, noting charges and requirements for pets to be caged or crated within the room. There have been recurring and significant issues reported regarding reservation management, with some guests experiencing unexpected cancellations or changes to their bookings, leading to considerable frustration and inconvenience. Room-specific concerns include occasional reports of low water pressure or inconsistent hot water in showers, and some guests have found the heating and air conditioning units to be noisy or difficult to control, sometimes blowing cold air unexpectedly. The presence of a security guard in the lobby late at night has been noted by some, though without specific negative incidents.