Holiday Inn Express & Suites Auburn Downtown By Ihg

This hotel stands out for its remarkably clean and modern facilities, offering a fresh and inviting atmosphere that many guests describe as feeling brand new. Its signature feature is the consistently praised complimentary breakfast, which provides a wide array of hot and cold options to start the day. The hotel is an excellent fit for concert-goers attending events at nearby venues, business travelers seeking comfortable and functional accommodations, and families looking for a clean and amenity-rich stay. Guests frequently highlight the hotel's commitment to cleanliness and the exceptional service provided by its staff. To enhance your experience, consider requesting a room on the side of the building away from the train tracks if you are sensitive to noise, and be sure to take advantage of the generous breakfast offerings.

Facilities & Amenities
Guests consistently commend the hotel's well-maintained gym and fitness center, describing them as excellent and well-equipped for maintaining an exercise routine. The pool is generally appreciated for being clean and heated, though some guests found the water temperature to be too cool or the pool itself to be on the smaller side, and noted the absence of a hot tub. The hotel provides reliable free Wi-Fi throughout the property, ensuring guests can stay connected. A convenient mini-store in the lobby offers various items for sale, adding to guest convenience. Additionally, the hotel features EV charging stations, a welcome amenity for electric vehicle owners. While most facilities are highly rated, some guests experienced issues with the laundry facilities, noting only one washing machine and dryer, which were often busy. The hotel also hosts a popular happy hour with complimentary beverages and snacks, which is a significant draw for many.

Cleanliness & Room Comfort
The hotel receives overwhelming praise for its spotless rooms and overall cleanliness, with many guests describing the property as immaculate and feeling brand new. The beds are consistently highlighted as very comfortable, featuring fluffy pillows and high-quality linens that contribute to a restful night's sleep. Rooms are generally described as spacious, well-arranged, and modern, with good lighting and ample charging ports for devices. The bathrooms are noted for being clean, spacious, and well-lit, often featuring walk-in showers and quality toiletries. While the hotel is generally quiet inside, a recurring theme is the train noise from nearby tracks, which can be noticeable, especially at night; however, the hotel often provides earplugs as a thoughtful gesture. Some guests also mentioned highway noise, though many found the rooms to be well-insulated against external sounds. In-room amenities like a quiet mini-fridge, microwave, and coffee maker are frequently appreciated.

Dining & Food Quality
The complimentary breakfast is a major highlight for guests, consistently described as excellent, expansive, and offering a wide variety of hot and cold options. Guests appreciate the fresh and well-stocked selection, which often includes scrambled eggs, sausage, bacon, biscuits and gravy, and pancakes. While the pancake machine occasionally had issues, the breakfast staff are praised for being friendly and attentive, ensuring items are replenished promptly. Beyond breakfast, the hotel offers a popular happy hour a few evenings a week, providing complimentary beer, wine, and a selection of snacks such as sliced meats, cheeses, fruit, and crackers, which many guests find to be a delightful bonus. Fresh coffee is also available 24/7, adding to the convenience.

Location & Accessibility
The hotel's location is generally considered convenient for various activities, situated close to the Muckleshoot Casino, the Auburn Outlet Collection, and offering quick access to Highway 18 and I-5. It is also approximately 25 minutes from SeaTac airport, making it a suitable stop for travelers. However, a significant point of feedback is its proximity to active train tracks and a rail yard, which generates considerable noise, particularly at night. While the hotel is well-located for driving to attractions, guests note that the immediate area is not walkable and may not feel entirely safe for pedestrians. Furthermore, accessing the hotel can be somewhat challenging due to the road layout, often requiring a U-turn or only allowing a right turn out of the parking lot.

Staff & Service
The hotel staff consistently receive high praise for their friendliness, helpfulness, and professionalism, contributing significantly to a positive guest experience. Guests frequently highlight the quick check-in process and the staff's willingness to accommodate requests, such as room changes for quieter locations or providing specific amenities like a shower chair. The housekeeping team is often commended for their meticulous work in maintaining the hotel's high standards of cleanliness, though a few guests reported issues with daily room service or towel replenishment. The front desk staff are noted for being responsive and welcoming, making guests feel valued from arrival to departure. Overall, the attentive and courteous service provided by the entire team, including the breakfast and happy hour hosts, is a recurring theme in guest reviews.

Additional Information
Guests appreciate the hotel's pet-friendly policy, allowing them to travel with their companions. Many reviews highlight the hotel's modern and recently updated feel, contributing to a pleasant stay. Some rooms offer appealing Mt. Rainier views, enhancing the overall experience. A unique and highly valued amenity is the happy hour offering complimentary beer, wine, and snacks, which fosters a social atmosphere. However, some guests have reported issues with overbooking, leading to unexpected room changes upon arrival, which can be a source of frustration. While the hotel generally feels secure, some guests expressed concerns about the walkability and perceived safety of the surrounding area.