Hilton Vancouver Airport

The hotel is notable for its spacious and well-appointed rooms, particularly the suites, which offer a comfortable and often luxurious stay. The on-site restaurant, CAVU, also stands out for its excellent food and service. Guests consistently praise the hotel's exceptional staff, its convenient location near the airport and local amenities, and the overall comfort of the accommodations. This hotel is an excellent fit for business travelers seeking efficiency and good service, families who appreciate the larger room options and nearby attractions, couples looking for a comfortable retreat with quality dining, and transit passengers due to its proximity to the airport. To enhance your stay, it is advisable to confirm the availability of the airport shuttle directly with the hotel before your arrival, and be sure to explore the highly-rated on-site dining options.

Facilities & Amenities
Guests generally appreciate the hotel's facilities, including a convenient, connected parking garage, though it is often paid and can be expensive, with some reports of access issues or unpleasant smells in stairwells. The hotel offers free Wi-Fi, ensuring guests can stay connected. A well-equipped fitness center is available, noted for its good condition. Some rooms feature balconies with city views. For convenience, ice machines and vending machines are present. While an outdoor pool is available, some guests have reported it can be noisy. Most rooms are well-appointed, but some guests have noted a lack of certain in-room amenities such as garbage bags, microwaves, or spare tissues. The lobby is currently undergoing renovations, which some guests found caused mess, noise, and a temporary, cramped front desk area.

Cleanliness & Room Comfort
Guests frequently commend the general cleanliness of the rooms and the overall comfort provided. The comfortable beds and high-quality linens contribute to a restful sleep. Many appreciate the spacious bathrooms, some featuring modern rainfall showers. In-room amenities like bottled water and coffee machines with Nespresso pods are a welcome touch. Suites are particularly praised for their separate living rooms, often including sofa beds and desks, providing ample space. While many rooms are described as modern and remodeled, some guests found certain areas to be older/dated, dark, cramped, or showing signs of wear like peeling wallpaper. Noise can be a concern, stemming from elevators, the gym, street traffic, AC units, or even external striking workers. Isolated issues such as hair/makeup on towels, dirty waste bins, used coffee capsules, clogged toilets, dirty couch/walls, or moldy kettles have been reported. The toilet height is noted as unusually low by some, and a few guests experienced patio doors that leaked or bathrooms lacking a shower curtain.

Dining & Food Quality
The hotel's restaurant, Cavu, receives significant praise for its food quality, with specific mentions of delicious wings, burgers, and toasted club sandwiches. The service in the restaurant is consistently highlighted as excellent, and some guests enjoyed live music. For loyalty members, free appetizers are a popular benefit. The breakfast buffet is generally considered good, with some guests appreciating the option for made-to-order items. However, some guests found the restaurant overpriced with small portions. The breakfast experience can be mixed; while many enjoy it, some found limited options, cold food (such as bacon, sausage, or hash browns), and poor coffee quality (pre-made with no espresso options) or slow replenishment. Room service has been reported as unavailable or limited at times, and some guests noted a lack of complimentary food for early travelers.

Location & Accessibility
The hotel boasts an excellent location, particularly due to its proximity to the airport. Most guests appreciate the convenience of a free airport shuttle, which, when operational, provides easy transfers. The hotel is within walking distance of numerous restaurants, shops, a huge mall, and the SkyTrain station, offering convenient access to downtown Vancouver. This makes it a suitable choice for cruise passengers and those with appointments in the Greater Vancouver area. However, the airport shuttle is a significant point of mixed feedback, as it is frequently unavailable due to labor disputes or is unreliable, forcing guests to rely on taxis or ride-shares, which adds to travel costs and time. While generally considered safe, some guests found the immediate surrounding area to be "gritty" or "sketchy." Parking is available on-site but is often expensive.

Staff & Service
The staff at the hotel consistently receive overwhelmingly positive feedback, described as outstanding, exemplary, friendly, helpful, attentive, welcoming, professional, and often going above and beyond to assist guests. Many reviews highlight the quick check-in process and the staff's willingness to accommodate requests such as room changes, early check-in, late check-out, or specific needs. Guests frequently commend the excellent customer service and the staff's ability to make them feel "at home." Their problem-solving abilities and positive attitudes are also frequently mentioned. Loyalty program members often report receiving upgrades and welcome gifts. Despite the generally high praise, a few isolated instances of staff indifference, slow response to issues like noise or cleanliness, or a perceived lack of accountability have been noted. Some guests also reported issues with no loyalty status recognition or difficulties with rewards program benefits.

Additional Information
The hotel operates a pet-friendly policy, though some guests experienced confusion regarding which types of pets are accepted, with dogs being the primary focus. Experiences with loyalty program benefits have been mixed, with some members feeling the rules favor the hotel. Certain rooms offer a balcony, providing guests with outdoor space. A thoughtful touch mentioned by guests is the provision of umbrellas in the rooms. Some guests have noted the presence of a destination fee upon check-out. Ongoing lobby renovations can impact the guest experience, leading to noise and limited common areas. Additionally, the presence of protesters outside the hotel due to labor disputes has been reported by some guests, causing external noise.