Hilton Garden Inn Seattle Bellevue Downtown

The hotel offers a modern and clean urban retreat, distinguished by its prime location within walking distance of major attractions and business centers, making it a highly convenient choice for business travelers and sightseers alike. Guests frequently commend the hotel's contemporary design, comfortable accommodations, and the generally welcoming demeanor of its staff. Its proximity to shopping and dining makes it particularly appealing for couples and families seeking easy access to entertainment and amenities. To enhance your stay, guests recommend confirming the operational status of amenities like the pool and being prepared for potentially noisy air conditioning units, suggesting earplugs for light sleepers. Additionally, be aware of the significant parking costs, as this is a recurring point of feedback.

Facilities & Amenities
The hotel features a modern lobby that provides a pleasant space for relaxation and informal meetings, complemented by a convenient grab-and-go shop offering a variety of snacks and necessities. A business center is available for guests needing to work, and a fitness center is present, though some guests found it basic. The swimming pool and hot tub receive mixed reviews; while some appreciate their presence, many report issues such as the pool being cold, cloudy, or having strong chlorine, and the hot tub often having non-functional jets or appearing unclean. Guests also frequently note problems with the elevators, which are sometimes slow or out of service, causing inconvenience. Furthermore, the hotel's EV chargers in the parking garage are often reported as non-functional or lacking connectivity.

Cleanliness & Room Comfort
Guests generally find the rooms to be clean and spacious, often highlighting the comfortable beds that contribute to a restful night's sleep. Many appreciate the modern bathrooms and the presence of in-room amenities such as a small refrigerator, coffee station, iron, and hair dryer. However, some reviews mention minor cleanliness issues like missed spots or hair in the shower. A significant recurring concern is the noise level from the air conditioning units, which many describe as excessively loud and disruptive to sleep. Additionally, some guests report thin walls, leading to audible noise from neighboring rooms or hallways. The design of the bathroom door, which may lack a lock or have a gap, is also a point of contention for privacy.

Dining & Food Quality
Feedback on the hotel's dining options is varied, with many guests finding the breakfast to be expensive for the quality and selection offered. Common complaints include limited variety, repetitive menu items, and food being cold or stale. The breakfast service is frequently described as understaffed and overwhelmed, leading to long waits, confusion regarding billing, and occasional unhelpful interactions. While some guests praise the quality of the bar food and the attentiveness of the bar staff, others note that the restaurant and room service can be slow or unresponsive. Some guests also mention issues with automatic gratuities being applied, even when service was perceived as lacking.

Location & Accessibility
The hotel's central location is consistently praised as a major advantage, placing guests within easy walking distance of Bellevue Square, numerous restaurants, and office buildings. Its proximity to the Link 2 line also provides convenient access to public transportation. The surrounding area is generally described as clean and safe, enhancing the overall guest experience. However, parking is a significant point of concern for many guests. The hotel's garage is frequently reported as expensive, with tight spots, and often becomes full, forcing guests to seek alternative, sometimes costly, off-site parking. Street parking is available but often has time restrictions.

Staff & Service
The majority of guests commend the hotel's staff for their friendliness, warmth, and helpfulness, particularly highlighting the front desk team for their welcoming demeanor and efficient check-in process. Many appreciate the staff's efforts to accommodate requests and provide attentive service. However, some reviews indicate instances of staff being perceived as annoyed or unhelpful, especially during busy periods or when addressing complex issues. There are also recurring comments about the hotel being understaffed, particularly in the dining areas and at the front desk, which can lead to delays and impact service quality.

Additional Information
A notable recurring issue for some guests has been the hotel's handling of power outages, with reports of a lack of backup generators, poor communication, and absence of hot water or heating during such events. Guests also frequently mention issues with billing discrepancies, including double charges for parking or rooms, and difficulties in resolving these issues with hotel management. The hotel's policy regarding daily housekeeping is inconsistent, with some guests noting it is not automatic. Furthermore, the absence of complimentary bottled water in rooms is a point of disappointment for many, who find the charge for this basic necessity to be excessive.