Element Kuala Lumpur

This hotel offers a luxurious urban escape, renowned for its spacious rooms and a location that places guests at the heart of the city. Its signature feature is its high-rise setting, providing stunning city views, often including the iconic Twin Towers. Guests consistently praise the excellent staff, delicious breakfast, and central location. The hotel is ideal for sightseers and business travelers due to its proximity to key attractions and transport links. Its well-equipped kitchenettes and laundry facilities also make it a great fit for long-term stays and digital nomads, while families and couples appreciate the comfortable and modern accommodations. To enhance your stay, consider utilizing the in-room filtered water tap for convenience.

Facilities & Amenities
The hotel offers well-appointed kitchenettes in many rooms, equipped with microwaves, fridges, induction cookers, and filtered water taps, providing a home-like convenience for guests. The fitness center is well-equipped and maintained, meeting high standards. The indoor swimming pool offers city views and is often heated, providing a relaxing space, though some guests found it cold or noted limited loungers and occasional closures for maintenance. Self-service laundry facilities are a practical addition, especially for longer stays. Free Wi-Fi is available throughout the property, though a few guests experienced connectivity issues. A 24-hour complimentary coffee machine is also available in the lobby, a popular amenity.

Cleanliness & Room Comfort
Rooms are consistently praised for their exceptional cleanliness and impressive spaciousness, often featuring modern design and offering stunning city views from their high-floor locations. Guests report comfortable beds and high-quality linens that ensure a restful night's sleep, though a few found the mattresses too soft. Most guests experience a quiet atmosphere, conducive to relaxation, though some noted occasional air conditioning noise or sounds from neighboring rooms. In-room amenities frequently highlighted include the convenient filtered water tap. Bathrooms are generally spacious and well-maintained, with some offering walk-in showers and grab bars, though a few guests experienced inconsistent water temperature or pressure issues.

Dining & Food Quality
The breakfast buffet receives widespread acclaim for its extensive variety and high quality, featuring a diverse selection of international and local dishes. Highlights often include a popular omelette station and fresh juices, all enjoyed with panoramic city views from the restaurant. Most guests find the food delicious and well-prepared, with attentive service. The hotel's restaurant is noted for its good value and pleasant ambiance, though some guests found the food choices limited or the taste average, and it can get busy during peak hours. Complimentary coffee and tea are available in the lobby throughout the day, adding to guest convenience.

Location & Accessibility
The hotel boasts a highly desirable central location, making it exceptionally convenient for exploring the city. It is within walking distance of major attractions such as the Petronas Twin Towers, KLCC Park, and various shopping malls, allowing guests easy access to entertainment and dining. Accessibility is further enhanced by its close proximity to LRT and MRT stations, providing efficient public transportation options for wider city exploration and connections to the airport. Parking is available on-site, though it incurs a fee per entry, and some guests noted that the access can be challenging or the pathway to the hotel not fully covered.

Staff & Service
The staff consistently receives high praise for being exceptionally friendly, helpful, attentive, and professional, often going above and beyond to ensure a pleasant stay. The check-in and check-out processes are generally described as smooth and quick, though a few guests experienced long waiting times or inflexibility. Housekeeping is noted for its diligence and efficiency, maintaining high standards of cleanliness. Many guests appreciate the accommodating service regarding room upgrades and late check-outs, especially for loyalty program members, though some reported inconsistencies with loyalty benefits. Communication issues, particularly concerning billing discrepancies and initial unresponsiveness to queries, were noted by a few.

Additional Information
The hotel is a popular venue for weddings and events, with guests frequently praising the ballroom's stunning city views and the event team's professional and helpful coordination. Guests should be aware that a security deposit is required upon check-in. The hotel strictly maintains a non-smoking policy throughout its premises. Some guests noted a specific towel policy that limits the number of extra towels provided per room. The hotel is conveniently located within a building that also houses the Ilham Gallery, offering an added cultural experience for guests.