Crowne Plaza Riyadh Palace By Ihg

The hotel's most distinguishing characteristic is its exceptionally attentive and friendly staff, who consistently go above and beyond to ensure a comfortable and welcoming stay, making guests feel at home. This commitment to service is complemented by spacious and comfortable rooms, particularly those that have been recently renovated, and excellent food quality, especially at breakfast. The well-regarded business lounge also stands out as a key amenity. The hotel is ideal for business travelers seeking a professional yet welcoming environment, families looking for accommodating service and good facilities, and sightseers who appreciate a convenient base for exploring the city. To enhance your stay, guests are advised to request a room on a newly refurbished floor for a modern experience and to take full advantage of the highly praised business lounge.

Facilities & Amenities
Guests frequently commend the hotel's business lounge, describing it as excellent and a pleasant space that offers snacks and soft drinks, often managed by very friendly staff. The gym is also highly rated, noted for being open 24 hours, very clean, and well-equipped, though some guests found it to be on the smaller side. The outdoor pool is highlighted as a nice and clean facility, ideal for both adults and children, providing a good option for relaxation. While some reviews mention ongoing renovations that might affect certain areas, the hotel generally provides free Wi-Fi that is excellent and reliable. The presence of ice machines and vending machines adds to guest convenience.

Cleanliness & Room Comfort
The hotel generally maintains a high standard of cleanliness throughout its premises, with many guests praising the spotless bedrooms and the diligent work of the housekeeping staff. Most guests found rooms to be comfortable, especially those located in the newly renovated sections, which are described as modern, spacious, and well-appointed. These updated rooms often feature comfortable beds and good bathroom facilities with excellent water pressure. However, some guests noted that older rooms felt dated, were smaller, and had issues such as old furniture, ineffective air conditioning, or noisy units. A few isolated comments mentioned a lingering smell in some rooms or older power outlets.

Dining & Food Quality
The breakfast buffet consistently receives high praise for its variety, delicious options, and attentive service, with many guests highlighting the wide selection and fresh offerings, including fresh juices. The overall food quality is often described as good, with a good selection available. The hotel's restaurant is noted for its pleasant environment and good service. However, feedback on in-room dining and other restaurant meals is mixed; some found it excellent, while others reported issues with quality, such as inedible or undercooked items, or slow service. Despite some inconsistencies, the hotel's dining options generally contribute positively to the guest experience, with a Saudi chef receiving particular commendation.

Location & Accessibility
The hotel's central location is a significant advantage for many guests, placing it conveniently for exploring Riyadh's attractions and making it easy to commute. While some describe it as being in an older part of Riyadh or slightly "out of the way," it is generally considered close to everything and well-situated near local shops and restaurants, including a nearby Panda supermarket. Public transportation, such as a bus station, is also accessible. Parking is available and often described as ample, though some guests noted that spaces can be limited, unshaded, or a good walking distance from the entrance, with occasional absence of valet service.

Staff & Service
The hotel's staff consistently receives overwhelming praise for their exceptional friendliness, professionalism, and attentiveness. Guests frequently highlight their helpful and accommodating nature, noting that they often go above and beyond to ensure a pleasant stay, creating a "family-like" experience. The quick check-in process is appreciated, and staff are described as responsive to guest needs and requests. Housekeeping is commended for keeping rooms spotless, and the concierge service is often described as exceptional. The overall commitment to providing excellent service, from the front desk to the restaurant and beyond, is a recurring theme in guest reviews.

Additional Information
The hotel is an older hotel that has largely maintained its standards, though it is currently undergoing a gradual renovation process, with newly refurbished rooms offering a modern and updated experience. Guests should be aware that while many areas are being improved, some parts, like the lobby or certain facilities, may still be under renovation. A specific point of feedback noted that the dining area was not accessible for wheelchair users, which could be a consideration for some guests. Despite being an established property, the hotel strives to offer a comfortable and well-maintained environment.