Best Western Lakewood

This hotel offers a generally quiet location that many guests appreciate, providing a peaceful retreat despite its central setting. Its friendly and helpful staff consistently receive high praise, contributing significantly to a positive guest experience. The hotel is often seen as a suitable option for travelers seeking a calm environment, event attendees due to its proximity to local venues, and budget-conscious travelers looking for a reasonable stay. While many find the accommodations sufficient, some note the property's dated appearance. To enhance your stay, it is advisable to confirm Wi-Fi functionality upon arrival if internet access is crucial for your visit, and consider requesting a ground-floor room if stairs are a concern, as there are no elevators available.

Facilities & Amenities
The hotel provides a range of facilities for guest convenience, including free Wi-Fi, though many guests report it as unreliable or frequently out of service, hindering productivity for business travelers. Rooms are equipped with a refrigerator, microwave, and a TV, although some televisions are noted to be broken or lack streaming capabilities. An in-room coffee maker is available, but some guests found them non-functional. The outdoor pool is a popular feature for many, described as clean and enjoyable, though some reviews mention it being dirty, closed for maintenance, or lacking shade. There is also ample parking available, which guests find convenient. However, the property lacks an elevator, which can be challenging for guests with heavy luggage or mobility issues.

Cleanliness & Room Comfort
Guest feedback on cleanliness and room comfort is mixed. Many guests report their rooms as clean and adequately stocked, with some praising the spacious rooms and comfortable beds that ensure a good night's sleep. The water pressure in showers is generally good, and toiletries are provided. However, a significant number of reviews highlight issues such as unclean carpets, dirty bathtubs with mold, and general dust and grime. Persistent odors, including musty, wet, or smoke smells, are frequently mentioned. Rooms are often described as outdated with dated amenities and fixtures. Noise levels can be a concern, with reports of loud music, yelling, stomping from adjacent rooms, and thin walls impacting the overall quietness.

Dining & Food Quality
The complimentary breakfast is a significant highlight for many guests, often described as good, varied, and hot. Many appreciate the availability of protein options such as eggs and sausage, along with waffles, bagels, and fresh muffins. The coffee is generally well-received, and the breakfast area is often noted for being well-managed and restocked by attentive staff. However, some guests have experienced disappointment, finding the breakfast to be of low quality, bland, or with limited options. Items like eggs, biscuits, and coffee are sometimes reported to run out quickly and are not always refilled promptly, especially closer to closing time, leading to a less satisfying experience for some.

Location & Accessibility
The hotel's central location is a major advantage for many guests, placing it conveniently close to shopping centers, various restaurants, and essential stores like CVS. It offers easy access to local event venues and medical facilities, making it suitable for those attending specific functions. The property is generally situated in a quiet area, set back from main roads, which contributes to a more peaceful stay. Ample parking is available and often located directly in front of rooms, adding to convenience. However, some guests express concerns about the surrounding neighborhood, describing it as a rough or sketchy area with nearby abandoned buildings that can attract undesirable activity and noise.

Staff & Service
The staff at the hotel consistently receives high praise for being friendly, helpful, attentive, and professional. Many guests highlight their positive interactions with the front desk and breakfast staff, noting their willingness to accommodate requests and assist with issues. The check-in process is often described as quick and efficient. However, some reviews indicate instances of rude or unprofessional staff behavior, particularly concerning communication about reservations or room readiness. There are also reports of slow room service or housekeeping, with guests having to request basic necessities like towels multiple times. Issues with key card functionality are frequent, often requiring multiple trips to the front desk for re-programming.

Additional Information
Guests should be aware that the hotel operates with a no daily housekeeping policy, meaning rooms are not serviced every day unless specifically requested, which can lead to a shortage of towels or full trash bins for longer stays. Frequent issues with key cards not working are reported, often requiring multiple re-keys at the front desk. While the property is non-smoking, some guests have noted a persistent smoke odor in their rooms. The hotel does not have an elevator, which can be an inconvenience for guests staying on upper floors with heavy luggage. There are also recurring mentions of an abandoned building adjacent to the property, which some guests associate with noise and safety concerns.