Bendene Townhouse

This townhouse offers a memorable stay, distinguished by its homely atmosphere and central location on a quiet street, making it an ideal choice for various travelers. Its signature feature is the exceptional warmth and helpfulness of its staff, creating a welcoming environment that guests consistently praise. The property is well-suited for solo travelers seeking a safe and convenient base, couples looking for a cozy retreat, and business travelers needing easy access to the city. Families and dog owners also find it accommodating, with specific amenities catering to their needs. To enhance your experience, consider utilizing the staff's extensive local knowledge for dining and activity recommendations, and be aware that some rooms may experience noise transfer due to the building's older construction.

Facilities & Amenities
Guests frequently highlight the charming patio garden area as a lovely spot for relaxation, particularly for enjoying morning coffee. Inside, the hotel provides convenient amenities such as a complimentary specialty coffee machine in the reception area, offering a variety of hot drinks. Rooms are equipped with a kettle, a selection of teas, coffee, and biscuits, ensuring comfort and convenience. Many rooms feature a TV, with some offering Smart TV capabilities for streaming. Free Wi-Fi is available throughout the property, allowing guests to stay connected. While there is no elevator, which guests on higher floors should note, the hotel offers a storage room for luggage or bikes. Environmentally conscious guests appreciate the eco-friendly soap and shower gel dispensers in the bathrooms.

Cleanliness & Room Comfort
The hotel generally receives high praise for its cleanliness, with many guests describing rooms and common areas as spotless and well-maintained. The beds are consistently lauded for being exceptionally comfortable, often accompanied by plenty of pillows, ensuring a restful night's sleep. Room sizes vary, with some guests finding them spacious and others describing them as compact or bijou. Noise can be a significant factor, as many reviews mention that sound travels easily between rooms and floors due to the building's older structure, with some guests suggesting the use of earplugs. Bathroom experiences are mixed; while some appreciate modern fixtures and powerful showers, others note issues such as glass doors lacking privacy, weak toilet flushing, or occasional mold around bath edges. Some rooms also lack blackout blinds, leading to light intrusion in the mornings.

Dining & Food Quality
Feedback on dining options is varied. While some guests praise the breakfast as "top-notch" or "very good continental," many reviews indicate that breakfast is not consistently included or available, often requiring guests to seek options elsewhere. Some guests were disappointed when a promised full cooked breakfast was replaced with a continental offering. However, the hotel does provide complimentary coffee in the lobby, which is highly appreciated for its quality and convenience. Staff are noted for providing excellent restaurant recommendations for local eateries, guiding guests to various dining experiences nearby. The hotel does not feature a full-service on-site restaurant or bar, encouraging guests to explore the vibrant local culinary scene.

Location & Accessibility
The hotel boasts an excellent central location, making it highly convenient for exploring the city. It is situated on a quiet street, providing a peaceful retreat despite its proximity to bustling areas. Guests appreciate its close proximity to Exeter Central and Exeter St David's train stations, both within easy walking distance. The property is also ideally located for accessing major attractions, including the city center, shopping areas, and Exeter Cathedral, all reachable within a short walk. For those visiting the university, it is also within walking distance or a short bus ride. While there is no dedicated hotel parking, several public car parks are available nearby, though some guests note that parking can be expensive or challenging to find.

Staff & Service
The staff at this hotel consistently receive overwhelming praise for their friendliness, helpfulness, and attentiveness. Guests frequently highlight their warm welcome and willingness to go above and beyond, providing excellent local tips for dining and sightseeing. The check-in process is described as easy and efficient, with staff often accommodating early arrivals and storing luggage. Many reviews commend specific staff members for their cheerful demeanor and proactive assistance, such as fixing room issues or helping with travel arrangements like finding taxis or explaining bus routes. The overall service creates a homely and personal experience, making guests feel valued and well-cared for throughout their stay.

Additional Information
The hotel is notably dog-friendly, with many guests appreciating the warm welcome extended to their pets, including the provision of dog beds and biscuits. As an older building, it retains a traditional character, though this contributes to the aforementioned noise transfer issues between rooms. Guests should be aware that there is no elevator, which might be a consideration for those with heavy luggage or mobility concerns, especially for rooms on higher floors. The property is generally considered to offer good value for money. Some reviews mention recent refurbishments and new management, suggesting ongoing efforts to improve guest experience. The hotel also offers luggage storage services, allowing guests to explore the city unencumbered before check-in or after check-out.