Ascott ICC Guangzhou-Free shuttle bus for canton fair

This serviced apartment-style accommodation is highly regarded for its spacious rooms and well-appointed apartments, offering a comfortable and home-like experience. Its signature feature is the provision of full kitchen amenities and in-room washer/dryer units, making it particularly suitable for long-stay guests and families seeking convenience and self-sufficiency. Business travelers also find it an excellent fit due to its quiet environment and comprehensive facilities. Guests consistently highlight the property's cleanliness, modern design, and convenient location. To enhance your stay, consider utilizing the efficient in-room laundry facilities and be aware that the main entrance can be a bit challenging for ride-sharing services to locate initially.

Facilities & Amenities
Guests consistently praise the extensive and practical in-room amenities provided, which contribute significantly to a comfortable stay. Each apartment is equipped with a washing machine and dryer, with detergent thoughtfully supplied, proving highly convenient for longer visits. The full-sized refrigerator, microwave oven, and other kitchen amenities allow guests to prepare their own meals, enhancing the home-like atmosphere. Rooms also feature smart TVs and sound systems for entertainment. Beyond the rooms, the property offers excellent shared facilities, including a well-equipped fitness center, sauna, and steam room for relaxation and exercise. A unique and appreciated feature is the self-collection locker at the delivery counter, simplifying parcel retrieval.

Cleanliness & Room Comfort
The rooms are widely described as clean, spacious, and well-maintained, often noted for their modern and stylish decor. Guests frequently commend the comfortable beds and high-quality linens that ensure a restful night's sleep, with some appreciating the option of both firm and soft mattresses. The bathrooms are generally spacious and include a bathtub, with some featuring high-tech toilet seats. While most experiences are positive, a few guests reported minor initial issues such as a musky smell upon entry or an overlooked towel from a previous guest, though these were typically resolved. The property boasts excellent soundproofing, ensuring a quiet environment despite its central location, allowing guests to sleep undisturbed by city noise.

Dining & Food Quality
Feedback regarding dining, particularly breakfast, is mixed. Most guests found the breakfast offerings to be limited in selection and not entirely up to the standard expected of a luxury property, often served in a restaurant located in the adjacent mall rather than an in-house facility. Some noted the quality was subpar and the plates provided were small, leading to inconvenience. However, a few guests appreciated the convenience of the breakfast location and found the daily variety satisfying, considering it a good value. The property does not have an in-house restaurant or cafe, but there are options like Cafe Lavazza and Starbucks within the connected mall, providing alternatives for coffee and light meals.

Location & Accessibility
The property boasts a highly convenient and central location, making it ideal for exploring the city. It is situated in a relatively quiet residential area, balancing accessibility with tranquility. Guests appreciate its close proximity to two metro lines, with the Linhexi metro station just a short walk away, providing easy access to various parts of the city, including the airport. Numerous eateries and shopping malls, such as ICC shopping mall and Taikoo Hui, are within easy walking distance or a short ride away. However, some guests noted that the main entrance is on a small back road and can be hidden, making it challenging for ride-sharing drivers to find, often requiring guests to walk from the main street.

Staff & Service
The staff generally receives high praise for their friendliness, helpfulness, and attentiveness. Many guests highlighted their willingness to assist with luggage, provide local information, and facilitate deliveries, including online purchases. The check-in process was described by some as quick and smooth, with staff accommodating requests like early check-in and late check-out. However, some guests experienced slow check-in times, with long waits and a perceived lack of experience among some front desk personnel. While many staff members are commended for their service, a recurring theme is the challenge with English communication, which occasionally led to misunderstandings or difficulties for non-Chinese speaking guests.

Additional Information
Guests should be aware of the deposit policy, which typically requires payment in local currency, and some guests reported delays in receiving refunds for electronic payments. The air conditioning system is centralized, meaning guests cannot manually switch between cooling and heating modes, which occasionally led to discomfort depending on the outside temperature. The property offers a key card access system to specific floors, enhancing security. For those with specific needs, the hotel provides thoughtful touches like Apelles products in the bathroom and lip balm and hand cream in the rooms. There is also a self-collection locker at the delivery counter for parcels, which is a convenient feature for guests.