Ana Crowne Plaza Sapporo By Ihg

This hotel stands out for its strategic location, offering direct access to the city's main transportation hubs and attractions, making it an excellent choice for sightseers, business travelers, and families alike. Guests consistently highlight the exceptional staff service, noting their attentiveness and willingness to assist with various requests. The hotel is also praised for its overall cleanliness and the comfort of its accommodations, particularly the comfortable beds that ensure a restful stay. Many appreciate the diverse and high-quality breakfast buffet, which caters to various tastes. For those seeking convenience, the hotel's direct connection to an underground passage and an on-site convenience store are significant advantages. To enhance your experience, consider utilizing the hotel's convenient airport bus service and exploring the nearby shopping and dining options.

Facilities & Amenities
The hotel offers a range of convenient facilities that enhance the guest experience. A well-equipped gym is available 24 hours a day, allowing guests to maintain their fitness routines. A convenience store is directly accessible from the hotel lobby, providing easy access to snacks, drinks, and daily necessities. Guests also appreciate the presence of a souvenir shop within the hotel, offering local products. While some reviews mention a bar and coffee shop on-site, providing additional dining and relaxation options, a few guests noted the absence of a self-service laundry facility, which would be a welcome addition. In-room amenities often include a Panasonic air purifier and a trouser presser, catering to both comfort and business needs. Many rooms also feature a Nespresso machine, adding a touch of luxury.

Cleanliness & Room Comfort
Guests consistently commend the hotel's high standards of cleanliness throughout the property and in the guest rooms. Most rooms are described as well-maintained and tidy, with some guests specifically praising the comfortable beds and quality linens that contribute to a good night's sleep. While many found the room size to be adequate, especially for Japanese hotels, some guests noted that rooms could feel compact, particularly when accommodating three people or multiple large suitcases. The bathroom facilities are generally clean and functional, though a few guests mentioned them appearing somewhat outdated or having minor issues like low ceilings or a lack of a washing tub. Feedback on noise levels is mixed; most guests found their rooms quiet, but some reported occasional disturbances from neighboring rooms or elevators. Room temperature control was a recurring point, with some guests finding the air conditioning system to be centrally managed and not allowing individual temperature adjustments, leading to rooms feeling too warm or stuffy at times.

Dining & Food Quality
The hotel's dining options, particularly the breakfast buffet, receive widespread acclaim for their variety and quality. Guests consistently praise the extensive selection, which includes both Japanese breakfast and Western breakfast items. Many highlight the inclusion of local Hokkaido specialties such as soup curry, zangi, and fresh seafood, along with popular choices like made-to-order omelets and delicious French toast. While the breakfast venue can experience long queues, especially during peak hours, most guests found the wait worthwhile due to the food's quality and the efficient staff. Beyond breakfast, the hotel features several restaurants offering diverse cuisines, and a bar where guests can relax. Some guests noted that the overall dining experience, including the quality of ingredients and presentation, was a significant highlight of their stay.

Location & Accessibility
The hotel boasts an exceptional location, highly praised by guests for its convenience. It is situated within a short walking distance, typically 5-10 minutes, from Sapporo Station, providing easy access to JR lines and the subway access. Many appreciate the direct connection to the underground passage, which allows for comfortable travel even in snowy conditions. The airport bus stops directly in front of the hotel, offering a convenient and direct route to New Chitose Airport, although some noted the journey can be longer due to multiple stops. Popular attractions such as Odori Park, the Clock Tower, and Nijo Market are all within easy walking distance. The hotel's proximity to various shopping malls and eateries further enhances its appeal. For those traveling by car, parking is available on-site, and a car rental service is conveniently located nearby.

Staff & Service
The hotel's staff consistently receives high praise for their friendliness, helpfulness, and attentive service. Guests frequently commend their professionalism and willingness to go above and beyond to assist with various requests, from providing directions and local recommendations to arranging taxis and handling luggage. The check-in and check-out processes are generally described as quick and efficient, contributing to a smooth arrival and departure experience. Many international guests appreciate that some staff members are able to converse in English, helping to overcome potential language barriers. While most experiences with staff are positive, a few guests noted occasional instances of less attentive service or communication challenges. Overall, the staff's dedication to providing excellent service is a recurring theme, significantly enhancing the guest experience.

Additional Information
Guests frequently highlight the valuable IHG member benefits, which often include room upgrades to more spacious accommodations and complimentary bottled water. While the hotel has undergone hotel renovations in certain areas, some guests noted that parts of the property, particularly older sections, could benefit from further updates. A few guests expressed surprise at the absence of a dedicated bell service for luggage assistance upon arrival, which is a common expectation for hotels of this caliber. The laundry service is available, though some guests found the process of dropping off and picking up items at the front desk less convenient than in-room delivery. Additionally, the hotel's luggage storage policy has a specific cut-off time, which some travelers found restrictive.