Ana Crowne Plaza Hiroshima By Ihg

The hotel offers a highly convenient base for exploring Hiroshima, with its signature feature being its unbeatable proximity to the Peace Memorial Park and Museum. This makes it an ideal choice for sightseers and tourists eager to immerse themselves in the city's history. Many guests praise the hotel's attentive staff and the quality of its breakfast, contributing to a comfortable stay. While some rooms may show signs of age, the hotel's prime location and excellent service consistently receive high marks. For families, the easy access to major attractions simplifies exploration, and business travelers will appreciate the central location and available facilities. To enhance your experience, consider opting for a room with club lounge access for stunning city views and a more exclusive atmosphere, and be prepared for potentially busy breakfast times during peak seasons.

Facilities & Amenities
Guests frequently commend the hotel's Anytime Fitness gym, describing it as a proper, well-equipped facility that allows for a great workout, unlike typical hotel gyms. The club lounge is a significant highlight, offering fantastic views of the city, mountains, and even the sea from its high-floor location. This lounge provides a comfortable space for relaxation or work, complete with afternoon tea and cocktail services. While some guests noted that certain areas or rooms appear dated or could benefit from a refresh, the hotel generally maintains a good standard. In-room amenities are appreciated, including coffee makers, bath salts, eye warmers, and in some renovated rooms, USB ports and Bluetooth speakers. The hotel also provides free Wi-Fi, though a few guests reported occasional unreliability. An ice machine is available on the seventh floor for guest convenience.

Cleanliness & Room Comfort
Feedback on room comfort and cleanliness is generally positive, with many guests finding the rooms clean, neat, and well-maintained. The beds are often described as comfortable, ensuring a restful night's sleep. However, room size is a recurring point of mixed feedback; most guests acknowledge that rooms can be small, compact, or even cramped, which is typical for downtown Japan, making luggage space limited. Some guests who booked standard rooms found them surprisingly tiny. While some rooms are noted as spacious (especially club rooms or suites), others show signs of being dated, with observations of worn carpets, peeling wallpaper, or mold near windows. A few guests reported issues with unpleasant odors or humidity in their rooms, and some found the bathroom fixtures old or the design inconvenient, such as a step-up entry. Noise levels are generally considered quiet, contributing to a peaceful stay.

Dining & Food Quality
The hotel's dining options, particularly breakfast, receive widespread praise for their quality and variety. Guests consistently highlight the excellent breakfast buffet, which features a wide selection of both Japanese and Western dishes. A standout feature is the live cooking stations, offering freshly prepared omelets and even morning steak, which many found to be of surprisingly high quality. Local Hiroshima specialties, such as okonomiyaki, are also appreciated. While the food quality is generally very good, the breakfast area can become extremely crowded during peak hours, leading to long lines and a less relaxed atmosphere. The hotel also offers other restaurants, including Chinese and Japanese cuisine, which guests describe as serving lovely food. The bar is noted as a pleasant spot for drinks, though some guests experienced issues with service or private bookings.

Location & Accessibility
The hotel's central location is consistently highlighted as one of its strongest assets. It is perfectly situated within easy walking distance of major attractions, including the Peace Memorial Park, the Atomic Bomb Dome, and the Peace Memorial Museum, typically just a 5-10 minute stroll away. Guests also appreciate its proximity to the Hondori shopping street and numerous restaurants, making it convenient for dining and exploration. Public transportation is readily accessible, with tram stops and bus stops just a few minutes' walk from the hotel, providing easy connections to Hiroshima Station and other parts of the city. While some guests note that the hotel is not directly adjacent to the main train station, its excellent connectivity via public transport mitigates this. Parking is available, with security staff assisting guests, adding to the convenience for those arriving by car.

Staff & Service
The hotel staff consistently receives overwhelmingly positive feedback, described as wonderful, excellent, polite, courteous, and exceptionally helpful. Guests frequently commend their attentiveness, professionalism, and friendly demeanor, noting that staff often go out of their way to assist. The check-in process is generally smooth and efficient, though some guests experienced significant delays during busy periods due to rooms not being ready. Staff are highly praised for their assistance with luggage handling, including delivery to rooms and efficient forwarding services. Specific examples of excellent service include helpful concierge assistance, staff remembering guests from previous stays, and offering thoughtful amenities like maps and umbrellas. Overall, the staff's commitment to providing a comfortable and pleasant stay is a recurring theme, contributing significantly to guest satisfaction.

Additional Information
For guests seeking an enhanced experience, the hotel offers rewards program benefits, with many IHG members appreciating perks such as room upgrades and late check-out options, which allow for a more relaxed departure. The hotel provides thoughtful in-room amenities like bathrobes and a comprehensive selection of toiletries, including shampoo, conditioner, and body lotion, ensuring a comfortable stay. While the hotel is generally well-regarded, some guests noted that certain areas or rooms appear dated, suggesting ongoing renovations are beneficial to maintain a modern feel. It is worth noting that during peak seasons, the hotel can be very busy, often accommodating large groups, which can impact the atmosphere in communal areas like the breakfast restaurant. The hotel also offers luggage forwarding services, which guests found to be very convenient for seamless onward travel within Japan. Additionally, the hotel's location allows for enjoyment of seasonal events, such as Christmas illuminations on the nearby main street.