Alpenglow Lodge by MountainView

This hotel offers a compelling blend of convenience and value, making it a popular choice for visitors to Whistler Village. Its signature feature is the inclusion of well-equipped kitchenettes in many units, allowing guests to prepare their own meals and significantly reduce dining costs, which is a major draw for budget-conscious travelers and families. The hotel's central location is consistently praised, providing easy access to the village's attractions, shops, and dining. Couples and sightseers will find it ideal for exploring the area on foot. While generally clean and comfortable, some units may show signs of age. To enhance your stay, be prepared for potential parking challenges and consider bringing your own pillow if you have specific comfort preferences.

Facilities & Amenities
Guests frequently highlight the convenience of the well-appointed kitchenettes found in many rooms, which include an oven, stove, microwave, coffee machine, kettle, and a good-sized bar fridge, enabling self-catering. The hotel also features a pool, a hot tub, a sauna, and a gym, providing options for relaxation and exercise, though some guests noted the pool water can be quite cold and one hot tub was reported as broken. In-room amenities often include a fireplace, heater/air-conditioner, TV with streaming services, and strong WiFi. For outdoor enthusiasts, a convenient bike storage facility is available. The property utilizes a keyless entry system for rooms, adding to convenience, though some found their room codes finicky. An elevator is present, though some guests described it as old, noisy, and slow.

Cleanliness & Room Comfort
The hotel generally receives positive remarks for its cleanliness and comfortable beds, with many guests appreciating the well-maintained and tidy rooms. Some units are described as freshly renovated and very clean, showing little wear and tear. However, other reviews mention older rooms with dated furniture and stained carpets, indicating variability in room condition. Guests appreciate the ample storage space and the separation of the bedroom from the living area in some suites. While bathrooms often feature convenient dispensers for soap, shampoo, and conditioner, some found the scent of these products to be strong. Noise can be an issue for some, with reports of poor soundproofing and audible conversations from neighboring rooms or external apparatus. Some guests also noted minor inconveniences such as the lack of fresh garbage bags or extra toilet paper, and a wobbly dining table in certain units.

Location & Accessibility
The hotel boasts an excellent and central location within Whistler Village, making it highly desirable for guests. It is within easy walking distance of numerous shops, restaurants, and the food court. The gondola is approximately a nine-minute walk, even with ski boots, and a free shuttle service is available nearby for convenient access to the slopes. Guests also appreciate its proximity to a supermarket and the coach/bus station. While the location is praised for its convenience, parking is a recurring point of concern. It is not free, typically costing around $24 for 24 hours, and the underground parking area is described as very tight. Furthermore, the payment machines for parking have been reported to not accept debit cards, requiring cash or coins, and the front desk often does not have change.

Staff & Service
Feedback regarding the staff and service is mixed, with some guests praising the friendly staff and their accommodating nature, highlighting their helpfulness in resolving issues like booking delays or non-working in-room features. Many guests experienced a quick check-in process and appreciated the luggage drop-off service. However, a notable number of reviews describe the front desk staff as less friendly or unapproachable, sometimes appearing disengaged or preoccupied. While some found staff to be welcoming and responsive, others felt they were not particularly engaging or helpful, especially concerning issues like parking payment or general inquiries. Despite these inconsistencies, the staff did facilitate early check-ins for some guests, which was greatly appreciated.

Additional Information
The hotel is frequently cited as offering good value for money, especially considering Whistler's generally high prices. Guests should be aware that the property operates on a keyless entry system using room codes, which, while convenient, can occasionally be finicky. Check-in is typically at 4 PM, which some guests found to be quite late, though a bag storage room is available. There have been isolated reports of a broken jacuzzi and the pool being unheated, making it very cold. Some units may have minor maintenance issues such as a non-working fireplace or a need for bug screens on windows. Parking payment can be cumbersome due to tight spaces and machines not accepting debit, often requiring guests to find exact change. Additionally, some guests found the recreational area to be small and undesirable.