仙石温泉stay KOI箱根ホテル

The hotel offers a tranquil escape, with its serene forest setting and the presence of a relaxing onsen consistently highlighted as a signature feature, making it a memorable retreat. Guests frequently praise the spacious rooms and the friendly, helpful staff who contribute to a welcoming atmosphere. Many find the hotel to offer excellent value for its price point, especially given the generous room sizes. It is an ideal destination for couples seeking a quiet getaway, families looking for ample space, and tourists who appreciate a peaceful base for exploring the surrounding region. To ensure a comfortable stay, guests are advised to confirm the availability of specific amenities like air conditioning and refrigerators prior to arrival, and to arrange their transportation, as the location can be somewhat remote, making a car highly recommended for convenience.

Facilities & Amenities
The hotel's onsen (hot spring bath) is a significant draw, with many guests finding it a relaxing and enjoyable experience, though some noted it was either too small or the water was too hot. A common point of feedback is the absence of certain expected amenities; many guests reported no air conditioning in their rooms, which was a concern for some, and the lack of a refrigerator was frequently mentioned as an inconvenience. While some rooms feature a TV, it often only supports internet streaming services like YouTube, rather than traditional channels. The hotel does not have a swimming pool, and the absence of a vending machine for drinks was also noted. However, guests appreciated the availability of free Wi-Fi and the presence of a microwave in the common lounge area, which allowed for food preparation. Yukatas are provided for guests to use.

Cleanliness & Room Comfort
Guests generally found the rooms to be spacious and the beds large and comfortable, contributing to a pleasant stay. The overall room design and atmosphere were often praised, with some rooms offering pleasant views of the surrounding trees from a balcony. However, feedback on cleanliness was mixed; while some found the rooms clean, a notable number of guests reported issues such as wrinkled sheets that raised concerns about their freshness, visible dust in corners, or a general feeling that cleaning was not thorough. Some also mentioned a strong air freshener smell in common areas. The lighting in rooms was occasionally described as dim, and some found the curtains to be too short or even detached, impacting privacy and light control. Noise from adjacent rooms or the corridor was an issue for some, and the heating system was sometimes reported as noisy, leading to very dry air.

Dining & Food Quality
Most guests noted that the hotel does not offer breakfast as a standard option, requiring them to make their own arrangements for morning meals. Similarly, there are no on-site restaurants providing evening meals, which means guests need to venture out to find dining options. This lack of in-house food service was a frequent point of mention, particularly for those staying multiple nights or arriving late. Furthermore, several reviews indicated that drinking water was not provided in the rooms, adding to the list of items guests needed to procure themselves. While one guest praised a nearby Italian restaurant and a handmade breakfast they experienced, the general consensus points to a minimal dining provision at the hotel itself, emphasizing the need for guests to plan their meals independently.

Location & Accessibility
The hotel is situated in a quiet and serene forest setting, which many guests found beautiful and relaxing, offering opportunities to see local wildlife like deer and pheasants during morning walks. However, its remote location was a significant point of discussion; many guests found it to be "in the middle of nowhere" and difficult to access without a car, especially given the steep hill leading to the property. While there is a convenience store (Lawson) within a 10-minute walk, the area can be very dark at night, making walking challenging. Public transport access is limited, with the nearest bus stop requiring a long walk, and bus services ceasing early in the evening. For those with a vehicle, ample parking is available, and the hotel serves as a reasonable base for visiting attractions like Odawara and Hakone, though travel times can be considerable.

Staff & Service
The staff, particularly the owners, consistently received high praise for their friendliness, kindness, and helpfulness. Guests appreciated their welcoming demeanor, willingness to offer local recommendations, and flexible approach to check-in and check-out processes, including accommodating late arrivals. However, a recurring issue was communication prior to arrival; many guests reported difficulty reaching the hotel by phone or email, leading to uncertainty and anxiety about their bookings. Some also noted that staff were not always present at the front desk, requiring guests to use a bell for assistance, and a few mentioned language barriers. The hotel operates on a minimal service model, meaning there is no daily room cleaning, and guests need to request fresh towels from the reception, which some found inconvenient.

Additional Information
Guests should be aware that the hotel has a strict 4 PM check-in time, with limited flexibility, and some guests were not informed beforehand that a photo ID is required upon arrival. Several reviews mentioned the absence of a small table in the rooms, which was inconvenient for dining or placing personal items, and the lack of a mirror in the room was also a common complaint. While yukatas are generally provided, some guests reported issues with receiving them or finding them incomplete (e.g., missing an obi). There were also some security concerns raised, with guests noting that room doors only had a basic lock and lacked additional safety features like a chain. The hotel's communication methods, such as relying on a translation app for explanations, were also mentioned.