Hotel N45

This hotel primarily serves as a budget transit option, appealing to solo travelers and budget-conscious guests seeking a quick overnight stay, particularly due to its proximity to the airport. While its low price point is a consistent draw, guests should manage their expectations regarding the overall quality and amenities. The most frequently highlighted issues revolve around the hotel's cleanliness and the condition of the rooms, which often fall short of basic standards. To make the most of a stay, it is advisable to book through online platforms to secure the best rates, as walk-in prices can be significantly higher. Guests are also encouraged to be prepared for a very basic experience, prioritizing affordability over comfort and extensive facilities.

Facilities & Amenities
The hotel's facilities and amenities receive mixed to negative feedback from guests. While Wi-Fi is generally available, many report a weak signal, especially on higher floors, or difficulty connecting, impacting their ability to stay online. The air conditioning is a significant point of concern; some guests found it effective, particularly in dorm rooms, but many others reported units that were not cooling adequately, leaving rooms uncomfortably hot, or even emitting unpleasant smells. Televisions are frequently mentioned as being non-functional or lacking remote controls, rendering them unusable. Basic in-room amenities like kettles and toilet paper are often missing, and the absence of an elevator can be inconvenient for guests with luggage or mobility issues.

Cleanliness & Room Comfort
The most pervasive and critical feedback concerns the hotel's cleanliness and room comfort. Many guests describe rooms as unhygienic, with visible dust, hair, and stains on surfaces and bedding. The mattresses are frequently noted for being stained, damp, or having unpleasant odors, leading to uncomfortable and even itchy experiences. Reports of rotten or damp walls with peeling paint and watermarks are common, contributing to a generally rundown appearance and sometimes a musty smell. Guests also mention issues with insects, including flies and mosquitoes. The room size is often described as very small and cramped, with bathrooms that are barely functional. Other recurring problems include broken door locks, uncomfortable pillows, thin blankets, and low water pressure in the showers, with some even noting issues with the toilet flush.

Location & Accessibility
The hotel's location is generally considered convenient for specific travel needs. It is situated near the main road and is easily accessible, making it a viable option for those traveling by car, though guests should be aware that exiting the toll is necessary to reach it. Its proximity to the Johor Bahru Airport, typically a 10-minute ride by ride-sharing services, makes it a popular choice as a transit hotel. While some guests found eating options to be abundant and close by, others reported the hotel being far from shops and eateries, suggesting a varied experience depending on specific needs or time of day. Parking facilities are available, though some guests noted the area can be dimly lit.

Staff & Service
Feedback regarding the staff and service is mixed. Some guests reported positive interactions, describing the staff as friendly and helpful, particularly during check-in processes, with one instance of a smooth late check-in arranged via messaging. However, a significant number of reviews highlight communication difficulties with certain staff members, leading to misunderstandings and challenges in addressing guest needs or concerns. Instances of staff being perceived as not friendly or unhelpful are also mentioned. Issues such as staff not knowing the Wi-Fi password for certain areas or an inability to resolve room-related complaints, including requests for refunds or room changes, contribute to a less satisfactory service experience for some visitors.

Additional Information
Guests should be aware of the hotel's deposit policy, which typically involves a refundable deposit upon check-in, though some reviews indicate issues with deposits not being returned. There are also mentions of a specific smoking charge if guests smoke inside the rooms. A key piece of advice from past visitors is to always book online through travel platforms rather than attempting a walk-in, as online rates are consistently reported to be significantly cheaper. The hotel's soundproofing is noted as being very poor, meaning guests may experience noise from the lobby or adjacent rooms, which can impact their rest. Additionally, some rooms may have poor phone signal, further limiting connectivity beyond the hotel's Wi-Fi.