Highfive Hotel

The hotel offers a value-for-money stay in a highly central location, making it a popular choice for budget-conscious travelers and solo vacationers seeking to explore the vibrant heart of Pattaya. Its signature feature is the rooftop pool, which provides pleasant views and a refreshing escape from the city bustle. Guests frequently highlight the friendly staff and the spacious rooms as key positives, appreciating the ample space for relaxation. This hotel is particularly well-suited for sightseers and those interested in lively nightlife, given its proximity to major attractions, entertainment venues, and dining options. While recognized for its affordability and prime spot near the beach and shopping, it is also noted for its older, somewhat outdated appearance. To enhance your stay, consider requesting a renovated room if available, and be prepared for potential street noise given its lively surroundings.

Facilities & Amenities
The hotel features a notable rooftop pool that offers pleasant views, though some guests suggest adding more shade and improving the condition of the loungers. While the pool water is noted to be regular tap water, it provides a refreshing option. Rooms are equipped with air conditioning, a refrigerator, and a balcony, which many guests appreciate for fresh air and drying clothes. Cable TV with some English movie channels is available, and Wi-Fi connectivity is generally good, though some guests reported issues on lower floors. However, common feedback indicates a lack of certain in-room amenities, such as a kettle for coffee or tea, an in-room safe, and basic toiletries like soap. The hotel also operates with a traditional elevator system.

Cleanliness & Room Comfort
Guest feedback on room cleanliness and comfort is mixed, with significant concerns raised by many. While some guests found their spacious rooms to be clean and well-maintained, a considerable number reported issues such as dirty rooms, stained blankets, dust accumulation, and unwashed floors. Several reviews highlighted severe problems including mold, ants, and even bed bugs, leading to health concerns for some. The bathrooms are frequently described as small, dark, stained, and sometimes smelly, with reports of broken fixtures and a general lack of maintenance. Regarding comfort, beds are often described as firm, which some find comfortable while others deem them hard. Noise levels from nearby bars and the air conditioning unit are a recurring complaint, impacting sleep for many.

Dining & Food Quality
While the hotel does not appear to offer a traditional breakfast service, it notably hosts an Indian restaurant directly within its lobby area. This establishment receives consistent positive feedback for its authentic South and North Indian food, with several guests specifically recommending the pepper chicken gravy with roti for its excellent taste and value. The presence of this restaurant means that the lobby area often carries a distinct aroma of Indian food, which some guests find pervasive upon exiting the elevators. This on-site dining option provides a convenient and well-regarded choice for guests seeking a meal without leaving the hotel premises, particularly those with a preference for flavorful Indian cuisine, offering a unique culinary experience right at their doorstep.

Location & Accessibility
The hotel's location is consistently highlighted as one of its strongest assets, described as excellent, central, and highly convenient. It is situated just a short walk from Pattaya Beach and directly adjacent to Central Plaza shopping mall, offering easy access to a wide array of retail and dining options, including a large food court. The surrounding area is bustling with numerous bars, restaurants, and night markets, making it ideal for guests interested in the city's lively nightlife. Transportation services like Bolt are readily available and affordable. While the location is praised, parking facilities receive mixed feedback; an underground parking area is available but is noted for being limited and potentially causing scraping issues for cars due to its design.

Staff & Service
The hotel staff generally receives high praise for their friendly, helpful, polite, and accommodating demeanor. Many guests commend the front desk and manager for their willingness to assist with inquiries, facilitate early check-ins, and provide bag storage after checkout. The cleaning staff is also noted by some for their efforts in maintaining tidiness. However, there are significant negative reports regarding instances of poor customer service, unhelpful attitudes, and even alleged discrimination. Some guests experienced issues with check-in accuracy, such as being assigned an already occupied room, and a general perception of understaffing was noted. Despite these isolated but serious concerns, the overall sentiment leans towards appreciation for the staff's efforts.

Additional Information
For guests' convenience, reception safe deposit boxes are available for securing valuables, as there are no in-room safes. This is particularly relevant as the hotel does not provide "do not disturb" signs, meaning rooms may be cleaned without prior notice. The hotel operates with a traditional key system rather than modern key cards, which some guests find less convenient for quick access. A unique aspect is the classic, nostalgic feel of the lobby and elevators, reminiscent of older hotel styles. Additionally, mini-bar drinks are available in rooms at affordable prices. Isolated issues reported include instances of overbooking and a policy of refusing credit card payments, which caused inconvenience for some guests.