How payments to us affect ranking

South Quay, Padstow, PL28 8BL, United Kingdom
Select dates to see prices and availability
See prices
Select dates to see prices and availability
See prices
The Old Custom House
The Old Custom House
The Old Custom House
The Old Custom House
The Old Custom House

Good to know

  • Award-winning breakfast experience

    Enjoy a delicious, freshly cooked full English breakfast with award-winning options, alongside a continental selection, ensuring a satisfying start to your day.

  • Historic harbourside location

    Nestled directly on Padstow's medieval harbour, this former customs house offers picturesque views and immediate access to the bustling town center.

  • Unique, characterful room designs

    Each of the 23 en-suite boutique bedrooms is individually styled, blending historic character with contemporary design for a truly unique stay.

  • Dedicated dog-friendly amenities

    Traveling with your canine companion is made special with a 'Proper Dog' hamper, including treats, dog beer, and bowls, plus dog-friendly rooms and bar areas.

  • Authentic pub with local ales

    Experience a traditional St Austell Brewery pub serving hearty food and a selection of local real ales, perfect for a relaxed evening.

  • Scenic estuary and harbour views

    Many rooms offer stunning views overlooking the tranquil Camel Estuary or the vibrant Padstow Harbour, providing a picturesque backdrop to your stay.

This summary was created by AI and might not be 100% accurate.

About The Old Custom House

Stop at The Old Custom House to discover the wonders of Padstow. The hotel offers a high standard of service and amenities to suit the individual needs of all travelers. To be found at the hotel are free Wi-Fi in all rooms, luggage storage, restaurant, bar, salon. Guestrooms are fitted with all the amenities you need for a good night's sleep. In some of the rooms, guests can find heating, wake-up service, telephone, television, satellite/cable TV. Recuperate from a full day of sightseeing in the comfort of your room or take advantage of the hotel's recreational facilities, including fishing. Friendly staff, great facilities and close proximity to all that Padstow has to offer are three great reasons you should stay at The Old Custom House.

Rooms

  • Double Room, Sea View

    Double Room, Sea View

    • 1 1 Double Bed
    • Sleeps 2
    • 192 sq ft
  • Double Room

    Double Room

    • 1 1 Double Bed
    • Sleeps 2
    • 172 sq ft
  • Standard Double Room, 1 Double Bed

    Standard Double Room, 1 Double Bed

    • 1 1 Double Bed
    • Sleeps 2
    • 172 sq ft
  • Standard Room, 2 Twin Beds, Non Smoking

    Standard Room, 2 Twin Beds, Non Smoking

    • 1 2 Twin Beds
    • Sleeps 2
    • 172 sq ft

Similar stays

  • Popular choice
    The Bodmin Jail Hotel (Bodmin, United Kingdom)
    Hotel
    The Bodmin Jail Hotel
    9.2Excellent (4,994 ratings)
    Bodmin, 1.4 km to City center
    Select dates to see prices and availability
    See prices
  • Kilbirnie Hotel (Newquay, United Kingdom)
    Hotel
    Kilbirnie Hotel
    8.1Very good (2,882 ratings)
    Newquay, 1.2 km to City center
    Select dates to see prices and availability
    See prices
  • Popular choice
    Travelodge Wadebridge (Wadebridge, United Kingdom)
    Hotel
    Travelodge Wadebridge
    8.0Very good (2,222 ratings)
    Wadebridge, 1.3 km to City center
    Select dates to see prices and availability
    See prices
  • Popular choice
    Camelot Castle Hotel (Tintagel, United Kingdom)
    Hotel
    Camelot Castle Hotel
    8.3Very good (6,024 ratings)
    Tintagel, 1.1 km to City center
    from$2,473
    See prices from 6 sites
    See prices
  • SeaSpace (Newquay, United Kingdom)
    Hotel
    SeaSpace
    9.3Excellent (689 ratings)
    Newquay, 2.9 km to City center
    Select dates to see prices and availability
    See prices
  • Premier Inn Wadebridge (Wadebridge, United Kingdom)
    Hotel
    Premier Inn Wadebridge
    8.2Very good (1,697 ratings)
    Wadebridge, 1.1 km to City center
    Select dates to see prices and availability
    See prices
  • Popular choice
    The Headland Hotel and Spa (Newquay, United Kingdom)
    Hotel
    The Headland Hotel and Spa
    8.9Excellent (9,320 ratings)
    Newquay, 1.2 km to City center
    Select dates to see prices and availability
    See prices

Reviews

8.5
Excellent
based on 4,617 ratings from top 
sites
sites

Review summary

Summarized by AI from 300+ reviews · Last updated: 9 Sept 2025

The hotel, a historic pub with rooms, offers a memorable stay right on the harbourside, providing guests with stunning views and immediate access to the vibrant town. Its unique charm and character make it an ideal choice for sightseers eager to explore local attractions, walkers keen to access coastal paths, and dog owners seeking a welcoming environment for their pets. Many guests consistently highlight the exceptional service from the staff and the superb quality of the breakfast as standout features. The comfortable accommodations and central location are also frequently praised, contributing to a highly enjoyable experience. For those planning a visit, it is advisable to request a room with a harbour view to fully appreciate the picturesque setting, and be prepared for navigating stairs as there is no lift, though staff are often available to assist with luggage.

Rated above average for Padstow

Guest reviews

Excellent71%
Very good18%
Good7%
Fair2%
Poor2%

Top amenities

  • WiFi
  • TV / Entertainment
  • Non-smoking rooms

All amenities

Wellness

  1. Beauty salon

Property amenities

  1. Entrance hall/lobby
  2. Bar
  3. Non-smoking rooms
  4. Restaurant
  5. WiFi in public areas
  6. Room service
  7. Free WiFi in public areas
  8. WiFi
  9. Breakfast
  10. Hand sanitizer provided
  11. Safe distancing
  12. Response protocol

Room amenities

  1. Openable windows
  2. Television
  3. Central heating
  4. Desk
  5. Cable TV
  6. WiFi
  7. Free WiFi in rooms
  8. Coffee machine

Hotel characteristics

  1. LGBTQ+ friendly
  2. Adults only

Food and beverages

  1. Diabetic food

For children

  1. Kid meals

Location

South Quay, Padstow, PL28 8BL, United Kingdom

Distance from The Old Custom House

Padstow:0.3 km

Exeter Airport:109.6 km

Boscarne Junction:14.5 km

Bodmin Jail:16.5 km

Prideaux Place:0.6 km

Bodmin and Wenford Railway Station:17.7 km

Bedruthan Steps:9.1 km

Pencarrow House:12.7 km

Newquay Zoo:17.1 km

King Arthur's Great Halls:19 km

Tintagel Old Post Office:18.9 km

Nine Maidens Stone Row:7.9 km

Explore nearby attractions

Property info

South Quay, Padstow, PL28 8BL, United Kingdom

Frequently Asked Questions about The Old Custom House

  • Is there a pool area at The Old Custom House?

    No, The Old Custom House doesn’t offer pool areas.

  • Are pets allowed at The Old Custom House?

    No, The Old Custom House doesn’t allow pets.

  • Is parking available at The Old Custom House?

    No, The Old Custom House doesn’t provide parking.

  • What time is check-in and check-out at The Old Custom House?

    Check-in at The Old Custom House is available from: . Check-out time is by .

  • Where is The Old Custom House located?

    The Old Custom House is located in South Quay, PL28 8BL, Padstow, United Kingdom.

The prices and availability we receive from booking sites change constantly. This means you may not always find the exact same offer you saw on trivago when you land on the booking site.

Among Top Rated Hotels in Padstow

  • 4 The Towans (Padstow, United Kingdom)
    Hotel
    4 The Towans
    9.6Excellent (7 ratings)
    Padstow, 4.3 km to City center
    Select dates to see prices and availability
    See prices
  • Little Tamarisk (Padstow, United Kingdom)
    Hotel
    Little Tamarisk
    9.3Excellent (15 ratings)
    Padstow, 0.5 km to City center
    Select dates to see prices and availability
    See prices
  • THE PIG at Harlyn Bay - Cornwall (Padstow, United Kingdom)
    Hotel
    THE PIG at Harlyn Bay - Cornwall
    9.0Excellent (772 ratings)
    Padstow, 4.5 km to City center
    Select dates to see prices and availability
    See prices
  • Popular choice
    St Moritz Hotel (Wadebridge, United Kingdom)
    Hotel
    St Moritz Hotel
    8.7Excellent (2,594 ratings)
    Wadebridge, 8.2 km to City center
    Select dates to see prices and availability
    See prices
  • Polzeath Beach House (Wadebridge, United Kingdom)
    Hotel
    Polzeath Beach House
    9.1Excellent (646 ratings)
    Wadebridge, 9.0 km to City center
    Select dates to see prices and availability
    See prices
  • Popular choice
    Travelodge Wadebridge (Wadebridge, United Kingdom)
    Hotel
    Travelodge Wadebridge
    8.0Very good (2,222 ratings)
    Wadebridge, 1.3 km to City center
    Select dates to see prices and availability
    See prices
  • Halfway House Inn (Wadebridge, United Kingdom)
    Hotel
    Halfway House Inn
    8.9Excellent (765 ratings)
    Wadebridge, 5.4 km to City center
    Select dates to see prices and availability
    See prices
  • Premier Inn Wadebridge (Wadebridge, United Kingdom)
    Hotel
    Premier Inn Wadebridge
    8.2Very good (1,697 ratings)
    Wadebridge, 1.1 km to City center
    Select dates to see prices and availability
    See prices
  • The Swan Hotel (Wadebridge, United Kingdom)
    Hotel
    The Swan Hotel
    8.0Very good (1,388 ratings)
    Wadebridge, 0.0 km to City center
    Select dates to see prices and availability
    See prices

Other stays in Padstow

Destinations near The Old Custom House

See all stays in Padstow