Felicity Hotel Shenzhen

The hotel is primarily recognized for its strategic location near the Luohu border crossing and train station, making it a convenient choice for travelers. While its facilities are often described as dated, guests frequently highlight the spacious rooms and generally clean environment. The staff receives mixed feedback, with many praising their helpfulness, though some experienced communication challenges. The breakfast quality is a point of contention, with many noting a decline in variety and warmth. This hotel is particularly well-suited for business travelers due to its proximity to transport hubs, sightseers exploring both Shenzhen and Hong Kong, and families looking for value and spacious accommodations. To enhance your stay, be aware of the ongoing construction around the hotel, which can significantly impact pedestrian access and may lead to increased noise levels.

Facilities & Amenities
Guests appreciate the convenience of having a 24-hour 7-Eleven located directly within the hotel lobby, providing easy access to snacks and necessities. The hotel also features a fitness center, though several guests noted that its equipment was poorly maintained or broken, limiting its utility. A significant and frequently mentioned disappointment is that the pool is consistently out of service, undergoing renovations, or drained, which was a major letdown for many expecting to use this amenity. While Wi-Fi is available throughout the property, some guests experienced intermittent or unreliable connections, impacting their ability to stay connected. The elevators can also be slow and crowded, especially during peak times, leading to wait times. Additionally, the hotel offers a spa for guests seeking relaxation, though specific details on its offerings are limited in reviews.

Cleanliness & Room Comfort
Rooms are generally described as spacious, offering ample space for guests. While many reviews note the hotel's age, describing rooms as dated or old-fashioned, they are often found to be clean and well-maintained. However, some guests reported a persistent musty odor or a strong smoke smell in rooms and corridors, even in non-smoking areas. Most guests found the beds comfortable, and the presence of a bathtub in many bathrooms was appreciated. A common complaint was about the air conditioning not cooling effectively or being insufficient. Additionally, some guests found the fixed shower head inconvenient. Noise levels from ongoing construction outside the hotel were a significant concern for many, impacting the overall comfort.

Dining & Food Quality
The breakfast experience receives mixed feedback. While some guests found the buffet to offer a reasonable variety and acceptable food quality, many noted a significant decline compared to previous stays. Common complaints include a limited selection, particularly a lack of options like fried or scrambled eggs, and food often being served lukewarm rather than hot. The hotel's Chinese restaurant is mentioned as an available dining option, with some finding its food good, though others found its service lacking. There are also comments about a general lack of other dining establishments within the hotel or nearby. Some guests noted that room service menus were only in Chinese, and there was no dedicated bar available.

Location & Accessibility
The hotel's central location is a major highlight, being within walking distance of the Luohu border crossing and the train station, making it highly convenient for travelers heading to or from Hong Kong. It also offers easy access to nearby shopping centers and public transportation. However, a significant and frequently mentioned issue is the extensive construction work around the hotel. This construction severely impacts pedestrian access from the train station, creating detours and making the walk much longer and more challenging, especially for guests with heavy luggage or those with accessibility needs. Some guests also noted that driving to and from the hotel can be difficult due to traffic and barriers caused by the construction. Parking is available, but navigating the area can be tricky.

Staff & Service
Guest feedback on staff and service is varied. Many guests consistently praise the friendly staff and their helpful and attentive service, particularly at the front desk and with bellboy assistance, noting their willingness to assist with requests and provide information. The quick check-in and check-out processes are also frequently highlighted as positive aspects. Services like luggage storage are appreciated by those needing to leave bags. However, some reviews mention instances of rude staff or a perceived lack of basic manners. A recurring point of concern is communication, with some guests finding that staff, particularly over the phone or in certain departments, have limited English proficiency, suggesting a need for further training.

Additional Information
Guests should be mindful of the hotel's deposit policy, as some reported complications with the refund process, including delays or even double charges on their accounts. While Wi-Fi connectivity is provided, several guests experienced intermittent or unreliable service, which could be a significant inconvenience for those relying on a stable internet connection. A recurring concern is the pervasive smoke smell found in corridors and even in non-smoking rooms, suggesting that the hotel's smoking policy may not be effectively enforced. The hotel's hotel age and classic design contribute to a unique, historic ambiance that appeals to some, but others found the facilities noticeably dated. The ongoing construction around the property, while primarily impacting accessibility, also contributes to a general sense of disruption, and guests should be prepared for potential noise or detours.